Reviews for cocoroselondon.com



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 245 Trusted Shops reviews collected in the last 12 months.
In total, cocoroselondon.com has already collected 609 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
I have problem feet and despair of being able to wear anything stylish and comfortable. These shoes, with their beautifully soft leather, fit with pain free ease. At last I feel that I can wear a dress without spoiling the effect by having to wear frumpy shoes. The right shoes influence your confidence as much as the right style, so thank you Cocorose.
5.00
Excellent

cocoroselondon.com replies: 16/11/2018
Thank you so much for your wonderful words, Rowena You have really made our day :) Our mission is to create beautiful shoes that make you look and feel good, which is why we're so happy to hear that our shoes make you feel more confident. Keep on Cocorosing It xx

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
Extremely fast and good delivery. The shoes are lovely It's a pleasure to shop Cocorose
5.00
Excellent

cocoroselondon.com replies: 15/11/2018
Thank you so much for your kind words, Katja We're delighted to hear that you love your new Barbican ballerinas. Happy Cocorosing xx

Date of publication
12/11/2018
Date of order
13/10/2018
12/11/2018
My first time I ordered something. Very happy with everything, thank you.
5.00
Excellent

cocoroselondon.com replies: 13/11/2018
Thank you so much for your kind words, Selina :) We're delighted to hear that you're happy with your first order. Keep on Cocorosing It xx

Date of publication
12/11/2018
Date of order
14/10/2018
12/11/2018
Great experience
5.00
Excellent

cocoroselondon.com replies: 13/11/2018
We're delighted to hear that you're happy with your new Carnaby loafers, Diane Happy Cocorosing xx

Date of publication
08/11/2018
Date of order
31/10/2018
08/11/2018
Ordered 2 styles(returns slip not offer 'Ordered for Choice' option). Kept Royal Ballet, nice fabric, more comfy than Greenwich in PU (less forgiving round big toes & harder/dug in on heel). Posh box unnecessary cost & packaging. Pref longer side pocket with zip/clip fastening so carry extra items. Pref alt long pouch option (shoes toe 2 toe,not side by side) being less fat, fit in Handbag easier
4.00
Good

cocoroselondon.com replies: 16/11/2018
Thank you so much for all your comments, Ruth. These are really helpful and I have shared all of your ideas with our team. I have also just sent you an email to reply to all of the points you made. Thanks again for all your feedback and I hope you'll enjoy Cocorosing It x

Date of publication
07/11/2018
Date of order
06/10/2018
07/11/2018
Lovely shop. Responsive staff. Beautiful and comfortable shoes. Best recommendation.
5.00
Excellent

cocoroselondon.com replies: 12/11/2018
Thank you so much, Elena We're so happy to hear that you love your new shoes. Keep on Cocorosing It xx

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
The boots I ordered are extremely comfortable, the leather is so soft. The delivery is second to none, ordered Monday arrived Tuesday
5.00
Excellent

cocoroselondon.com replies: 12/11/2018
Thank you so much for your kind words, Julie We're so happy to hear that you love your new Hampstead boots. Happy Cocorosing xx

Date of publication
06/11/2018
Date of order
02/10/2018
06/11/2018
The online chat service was very helpful. My order was processed and shipped immediately, and I received my shoes in three days (delivered to Taiwan). Superior shoes and service, I can't be more satisfied.
5.00
Excellent

cocoroselondon.com replies: 07/11/2018
Thank you so much for your kind words :) We're delighted to hear that you love your new Carnaby loafers. Happy Cocorosing xx

Date of publication
05/11/2018
Date of order
01/10/2018
05/11/2018
Ras
5.00
Excellent

Date of publication
05/11/2018
Date of order
28/09/2018
05/11/2018
Quick delivery and good communications. The shoes are lovely but some feel a little overpriced for the quality. The fit is not always standard so a bit of a risk but the shoes are always comfortable and soft.
4.00
Good

Date of publication
05/11/2018
Date of order
06/10/2018
05/11/2018
Excellent
5.00
Excellent

cocoroselondon.com replies: 06/11/2018
Thank you so much, Carmel Keep on Cocorosing It xx

Date of publication
27/10/2018
Date of order
20/10/2018
27/10/2018
Brilliant as always
5.00
Excellent

cocoroselondon.com replies: 05/11/2018
Thank you so much, Catherine! We're so happy to hear that you love your new Barnes ballerinas :) Keep on Cocorosing It xx

Date of publication
19/10/2018
Date of order
11/10/2018
19/10/2018
This is my 4th Ballerina shoes from Cocorose. I have few issues with my feet (plantar fasciitis, bunion and more), but these shoes are the most comfortable. My Buckingham Champagne Snakeprint is my favorite, because the colour suits with any outfit. I can do a long walk, traveling and even to formal events.
I received my shoes within a week Amazing, from London to Australia
5.00
Excellent

cocoroselondon.com replies: 22/10/2018
Thank you so much for your kind words, Lita :) We're happy to hear that you love your new shoes Keep on Cocorosing It xx

Date of publication
18/10/2018
Date of order
17/09/2018
18/10/2018
Fantastic company
I love their products, just ordered yet again
5.00
Excellent

cocoroselondon.com replies: 18/10/2018
We're so happy to hear that you love your new Hampstead boots, Rachel Keep on Cocorosing It xx

Date of publication
16/10/2018
Date of order
22/09/2018
16/10/2018
I was stunned at the beauty of my shoes
5.00
Excellent

cocoroselondon.com replies: 17/10/2018
Thank you so much for your lovely review, Elain We're so happy to hear that you love your new Perdita shoes :) Happy Cocorosing xx

Date of publication
15/10/2018
Date of order
17/09/2018
15/10/2018
Quick delivery and a fantastic product. Will definitely be investing in more pairs
5.00
Excellent

cocoroselondon.com replies: 16/10/2018
Thank you so much for your kind words, Clare We're happy to hear that you love your new Perdita shoes :) Happy Cocorosing xx

Date of publication
08/10/2018
Date of order
14/09/2018
08/10/2018
Great service and very very good shoes. They are a good fit and last incredibly well.
5.00
Excellent

cocoroselondon.com replies: 09/10/2018
We're delighted to hear that you're happy with your Angel ballerinas, Judi. Happy Cocorosing xx

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
My boots are so beautiful and the packaging is very high quality. They arrived in a special box with a drawer to keep them in. I will be back to Cocorose for shoes which are ideal Christmas gifts ... and maybe another pair for myself.
5.00
Excellent

cocoroselondon.com replies: 09/10/2018
Thank you so much for your kind words, Janet We're delighted to hear that you love your new boots :) Happy Cocorosing xx

Date of publication
05/10/2018
Date of order
24/09/2018
05/10/2018
I was kept informed of when my delivery would arrive and my shoes arrived in good time. The shoes fitted well, are very comfortable and the packaging was excellent. I would recommend.
5.00
Excellent

cocoroselondon.com replies: 08/10/2018
Thank you so much, Amelia We're delighted to hear that you love your new shoes. Happy Cocorosing xx

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
Absolutely love my new shoes. Very comfortable and stylish. Can be used for a more casual everyday look or more formal evening look.
5.00
Excellent

cocoroselondon.com replies: 08/10/2018
Thank you so much for your kind words, Kuruschka. We're so happy to hear that you love your Clapham loafers xx

Date of publication
04/10/2018
Date of order
16/09/2018
04/10/2018
I had recently had need to return my shoes for an exchange. It couldn’t have been easier. Printed out the prepaid return label took the box to the post office,I received an e mail to say the parcel was received and I received my lovely presented shoes in a timely fashion.. Perfect.
5.00
Excellent

cocoroselondon.com replies: 05/10/2018
Thank you so much for your kind words, Jean We're delighted to hear that the new pair is a better fit and we hope you'll enjoy Cocorosing It xx

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Fel like Peter Pan in my new cocorose boots
5.00
Excellent

cocoroselondon.com replies: 04/10/2018
Thank you so much for your review, Susanna Happy Cocorosing xx

Date of publication
01/10/2018
Date of order
08/09/2018
01/10/2018
Shipping according to the estimated date. Good product quality
5.00
Excellent

cocoroselondon.com replies: 02/10/2018
Thank you for taking the time to leave a review, Josefina Happy Cocorosing xx

Date of publication
01/10/2018
Date of order
24/09/2018
01/10/2018
Lovely shoes and quality, excellent service.
5.00
Excellent

cocoroselondon.com replies: 02/10/2018
Thank you so much for your kind words, Christina Keep on Cocorosing It xx

Date of publication
01/10/2018
Date of order
09/09/2018
01/10/2018
excellent shop
5.00
Excellent

cocoroselondon.com replies: 02/10/2018
Thank you for taking the time to leave a review, Ann We really hope you'll enjoy your new Clapham loafers xx

Date of publication
01/10/2018
Date of order
04/09/2018
01/10/2018
Received my beautiful shoes all the way from England to Perth Australia within the week and love them would definitely shop there again
5.00
Excellent

cocoroselondon.com replies: 02/10/2018
We're so happy to hear that you love your new Shoreditch loafers, Karen Happy Cocorosing xx

Date of publication
27/09/2018
Date of order
20/09/2018
27/09/2018
Good stuff
5.00
Excellent

cocoroselondon.com replies: 28/09/2018
Thank you so much, Jacqueline We're delighted to hear that you're happy with your new Carnaby loafers. Happy Cocorosing xx

Date of publication
24/09/2018
Date of order
27/08/2018
24/09/2018
Excellent service. Perfect shoes
5.00
Excellent

cocoroselondon.com replies: 25/09/2018
Thank you so much, Sue We're delighted to hear that you love your new shoes. Keep on Cocorosing It xx

Date of publication
24/09/2018
Date of order
31/08/2018
24/09/2018
fantastic shoes, fantastic service, fantastic packaging and posting and super fast

love everything about Coco Rose
5.00
Excellent

cocoroselondon.com replies: 25/09/2018
Thank you so much for your kind words, Bev We're so happy to hear that you love your new Clapham loafers. Keep on Cocorosing It xx

Date of publication
20/09/2018
Date of order
20/08/2018
20/09/2018
I was kept up to date by email on availability of my size. Shoes arrived quickly, beautifully packaged and wonderful shoes so comfortable and stylish.
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
We're so happy to hear that you love your new Clapham loafers, Barbara. Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
23/08/2018
20/09/2018
The most comfortable shoes ever Love them so much
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
Thank you so much for your kind words, Jean This really means a lot to us :) Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
15/08/2018
20/09/2018
They broke within a few days. I emailed to ask for a replacement and still haven’t heard back
2.00
Poor

cocoroselondon.com replies: 21/09/2018
Hi Lucy, I'm so sorry to hear that you've had problems with your shoes. I've checked again and we've never received your email about this. I will drop you an email now to sort this out for you

Date of publication
20/09/2018
Date of order
20/08/2018
20/09/2018
Excellent company Great shoes Beautifully presented too
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
We're so happy to hear that you love your new Barnes ballerinas, Maureen Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
24/08/2018
20/09/2018
Love my shoes, quick, efficient service and exactly what I wanted.
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
Thank you so much for your kind words, Lucinda We're delighted to hear that you love your new Barbican ballerinas :) Happy Cocorosing xx

Date of publication
17/09/2018
Date of order
08/09/2018
17/09/2018
Fab
5.00
Excellent

cocoroselondon.com replies: 20/09/2018
Thank you so much Joanna, we're delighted to hear that you love your new Perdita loafers! xx

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
Good website and product. Delivery is prompt and traceable.
5.00
Excellent

cocoroselondon.com replies: 20/09/2018
Thank you so much for taking the time to leave a review, Margaret! We're delighted to hear that you love your new shoes xx

Date of publication
03/09/2018
Date of order
12/08/2018
03/09/2018
Great service and lovely product
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
We're delighted to hear that you love your new shoes, Anne Happy Cocorosing xx

Date of publication
03/09/2018
Date of order
10/08/2018
03/09/2018
Great shoes, great packaging. Love my little gold toecaps.
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
We're so happy to hear that you love your new Harrow ballerinas, Alix :) Happy Cocorosing xx

Date of publication
03/09/2018
Date of order
11/08/2018
03/09/2018
Excellent service all the way through I am impressed
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
Thank you so much for your kind words, Laura Keep on Cocorosing It xxx

Date of publication
28/08/2018
Date of order
04/08/2018
28/08/2018
Beautifully packaged and very comfortable
5.00
Excellent

cocoroselondon.com replies: 29/08/2018
Thank you so much for your kind words, Tennille We're so happy to hear that you like your new Tatiana ballerinas :)

cocoroselondon.com customer reviews

cocoroselondon.com

Contact
The Chocolate Factory 2, Studio 2:6, 4 Coburg Road
N22 6UJ London
United Kingdom
janan@cocoroselondon.com
cocoroselondon.com
Owner
Cocorose London LTD
The Chocolate Factory 2, Studio 2:6, 4 Coburg Road
N22 6UJ London
United Kingdom
Trade register
Companies House 07227342
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cocoroselondon.com in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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