Reviews for cocoroselondon.com



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 259 Trusted Shops reviews collected in the last 12 months.
In total, cocoroselondon.com has already collected 580 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/09/2018
Date of order
20/08/2018
20/09/2018
I was kept up to date by email on availability of my size. Shoes arrived quickly, beautifully packaged and wonderful shoes so comfortable and stylish.
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
We're so happy to hear that you love your new Clapham loafers, Barbara. Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
23/08/2018
20/09/2018
The most comfortable shoes ever Love them so much
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
Thank you so much for your kind words, Jean This really means a lot to us :) Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
15/08/2018
20/09/2018
They broke within a few days. I emailed to ask for a replacement and still haven’t heard back
2.00
Poor

cocoroselondon.com replies: 21/09/2018
Hi Lucy, I'm so sorry to hear that you've had problems with your shoes. I've checked again and we've never received your email about this. I will drop you an email now to sort this out for you

Date of publication
20/09/2018
Date of order
20/08/2018
20/09/2018
Excellent company Great shoes Beautifully presented too
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
We're so happy to hear that you love your new Barnes ballerinas, Maureen Happy Cocorosing xx

Date of publication
20/09/2018
Date of order
24/08/2018
20/09/2018
Love my shoes, quick, efficient service and exactly what I wanted.
5.00
Excellent

cocoroselondon.com replies: 21/09/2018
Thank you so much for your kind words, Lucinda We're delighted to hear that you love your new Barbican ballerinas :) Happy Cocorosing xx

Date of publication
17/09/2018
Date of order
08/09/2018
17/09/2018
Fab
5.00
Excellent

cocoroselondon.com replies: 20/09/2018
Thank you so much Joanna, we're delighted to hear that you love your new Perdita loafers! xx

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
Good website and product. Delivery is prompt and traceable.
5.00
Excellent

cocoroselondon.com replies: 20/09/2018
Thank you so much for taking the time to leave a review, Margaret! We're delighted to hear that you love your new shoes xx

Date of publication
03/09/2018
Date of order
12/08/2018
03/09/2018
Great service and lovely product
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
We're delighted to hear that you love your new shoes, Anne Happy Cocorosing xx

Date of publication
03/09/2018
Date of order
10/08/2018
03/09/2018
Great shoes, great packaging. Love my little gold toecaps.
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
We're so happy to hear that you love your new Harrow ballerinas, Alix :) Happy Cocorosing xx

Date of publication
03/09/2018
Date of order
11/08/2018
03/09/2018
Excellent service all the way through I am impressed
5.00
Excellent

cocoroselondon.com replies: 04/09/2018
Thank you so much for your kind words, Laura Keep on Cocorosing It xxx

Date of publication
28/08/2018
Date of order
04/08/2018
28/08/2018
Beautifully packaged and very comfortable
5.00
Excellent

cocoroselondon.com replies: 29/08/2018
Thank you so much for your kind words, Tennille We're so happy to hear that you like your new Tatiana ballerinas :)

Date of publication
28/08/2018
Date of order
01/08/2018
28/08/2018
Brilliant
5.00
Excellent

cocoroselondon.com replies: 29/08/2018
Thank you so much, Sophie Happy Cocorosing xx

Date of publication
28/08/2018
Date of order
03/08/2018
28/08/2018
I've ordered my shoes for my sister's wedding, but unfortunately there were shipping problems from the supplier.. great quality though
3.67
Good

cocoroselondon.com replies: 30/08/2018
Thank you so much for taking the time to leave a review, Heike. We're really sorry that your pre-order arrived later than we had hoped However, we're happy to hear that you love your new Cocoroses xx

Date of publication
20/08/2018
Date of order
24/07/2018
20/08/2018
Thrilled with my new shoes - two pairs. Cocorose have obviously changed their 'pattern' and I have been able to buy a size 40 instead of tolerating a size Grande which was 40-41, but leaning further towards 41 and so not a good fit...for me.
5.00
Excellent

cocoroselondon.com replies: 21/08/2018
Thank you so much for taking the time to leave a review, Deborah. We're delighted to hear that our full sizes are a better fit for you :) Keep on Cocorosing It xx

Date of publication
17/08/2018
Date of order
22/07/2018
17/08/2018
Lovely people to deal with and excellent service as well as lovely shoes
5.00
Excellent

cocoroselondon.com replies: 20/08/2018
Thank you so much for your kind words, Paula We really hope you'll enjoy Cocorosing It xx

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
Brilliant service, this is my second pair now , and they are so comfortable , can’t wait to save up for my third pair . X
5.00
Excellent

cocoroselondon.com replies: 17/08/2018
We're so happy to hear that you love your new Richmond ballerinas, Jennifer :) Keep on Cocorosing It xx

Date of publication
14/08/2018
Date of order
07/08/2018
14/08/2018
The little shoes are an absolute delight they fit my hobbit feet perfectly which is unusual. I would recommend them to anyone.
Thank you
5.00
Excellent

cocoroselondon.com replies: 15/08/2018
We're so happy to hear that your new Perdita loafers are a great fit, Diane :) Happy Cocorosing xx

Date of publication
14/08/2018
Date of order
18/07/2018
14/08/2018
Delivery time scale was excellent. The packages was beautiful and it was such a delight to receive my first order. The products are lovely. My only problem ...which ones to buy next. I ordered online and did not have a need to contact customer services so I am unable to comment.
5.00
Excellent

cocoroselondon.com replies: 15/08/2018
Thank you so much for your kind words, Jean We're delighted to hear that you love your new Shoreditch loafers. Happy Cocorosing xx

Date of publication
14/08/2018
Date of order
06/08/2018
14/08/2018
Shoes ordered 6th August - yet to arrive (14th today) no explanation given or apology. We live in London so unsure why the next day delivery guarantee has not been met
1.00
Very Poor

cocoroselondon.com replies: 15/08/2018
Hi Nick, I have just looked into this and can see that you placed a Pre-Order, which states delivery mid August. We have also sent out two update emails to you, to let you know that the shoes will be sent out this Friday, on a next day delivery service. Any questions, please don't hesitate to get in touch

Date of publication
13/08/2018
Date of order
12/07/2018
13/08/2018
Overall happy with the products.
4.67
Excellent

cocoroselondon.com replies: 15/08/2018
Thank you for taking the time to leave a review, Karen We really hope you love your new Cocoroses xx

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
Very fast delivery, easy process, excellent shoes Love them
5.00
Excellent

cocoroselondon.com replies: 09/08/2018
We're so happy to hear that you love your new Barbican ballerinas, Katja Happy Cocorosing xx

Date of publication
08/08/2018
Date of order
01/08/2018
08/08/2018
No problem ordered and delivered within two days, only quibble is the delivery charge
4.33
Good

Date of publication
08/08/2018
Date of order
11/07/2018
08/08/2018
Shoes are great and so comfy. Shipping was really quick. Would definitely order from them again
5.00
Excellent

cocoroselondon.com replies: 09/08/2018
We're delighted to hear that you're happy with your new Clapham loafers, Ruth. Happy Cocorosing xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
My favourite place to buy flats. Comfy, cute and great quality
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
Thank you so much for your kind words, Jacquelyn This really means a lot to us. Keep on Cocorosing It xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
Beautiful shoes from a caring company. Would happily re order in future.
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
We're so happy to hear that you love your new Royal Ballet Clara ballerinas, Jackie Happy Cocorosing xx

Date of publication
07/08/2018
Date of order
12/07/2018
07/08/2018
Packaging is also fantastic
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
We're happy to hear that you love your new London Fields slides, Averil Happy Cocorosing xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
All great
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
Thank you so much for taking the time to leave a review, Georgia We're delighted to hear that you're happy with your new Cocoroses xx

Date of publication
07/08/2018
Date of order
12/07/2018
07/08/2018
The rating says it all. Amazing product, fabulous service and prompt, scheduled delivery.
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
Thank you so much for your kind words, Gill. We're delighted to hear that you love your new ballerinas. Happy Cocorosing xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
Love my new shoes
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
We're so happy to hear that you love your new pair, Jenny Keep on Cocorosing It xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
no complains, shoes are beautiful and good value in the sale
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
Thank you, Katalin. We're delighted to hear that you're happy with your new Clapham loafers xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
The most comfortable shoes ever. Wonderful service
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
Thank you so much for your kind words, Fiona We're so happy to hear that you love your new Carnaby espadrilles. Keep on Cocorosing It xx

Date of publication
07/08/2018
Date of order
11/07/2018
07/08/2018
Great
5.00
Excellent

cocoroselondon.com replies: 08/08/2018
We're delighted to hear that you love your new Carnaby espadrilles, Fiona Happy Cocorosing xx

Date of publication
05/08/2018
Date of order
28/07/2018
05/08/2018
Great product with very fast delivery - will definitely be buying more
5.00
Excellent

cocoroselondon.com replies: 07/08/2018
We're so happy to hear that you love your new Barbican ballerinas, Susan Happy Cocorosing xx

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
comfortable as always
5.00
Excellent

cocoroselondon.com replies: 01/08/2018
Thank you so much for your review! We're happy to hear that you love your new pair xx

Date of publication
30/07/2018
Date of order
23/07/2018
30/07/2018
First time of using this company and highly delighted with speed of delivery and shoes. Bought in sale so very good price. Looking again for more as received such lovely comments when I wore them.
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
We're so happy to hear that you love your Harrow ballerinas, Wendi Happy Cocorosing xx

Date of publication
30/07/2018
Date of order
04/07/2018
30/07/2018
Excellent all round - delivery always fast and the shoes are just perfect.
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
We're so happy to hear that you love your new pairs, Deborah Keep on Cocorosing It xx

Date of publication
30/07/2018
Date of order
06/07/2018
30/07/2018
Great shoes - but I can only afford in the sale.........
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
Thanks for taking the time to leave a review, Sally. We're happy to hear that you love your new Cocoroses Make sure to subscribe to our newsletter, for exclusive offers and promos xx

Date of publication
30/07/2018
Date of order
05/07/2018
30/07/2018
Excellent
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
We're delighted to hear that you're happy with your new Pimlico ballerinas, Devam xx

Date of publication
30/07/2018
Date of order
02/07/2018
30/07/2018
Gorgeous shoes and nicely packaged.
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
We're delighted to hear that you love your new ballerinas, Pearl Happy Cocorosing xx

Date of publication
27/07/2018
Date of order
20/07/2018
27/07/2018
The best flat shoes
5.00
Excellent

cocoroselondon.com replies: 31/07/2018
Thank you so much, Suzette This really means a lot to us :) Happy Cocorosing xx

cocoroselondon.com customer reviews

cocoroselondon.com

Contact
The Chocolate Factory 2, Studio 2:6, 4 Coburg Road
N22 6UJ London
United Kingdom
janan@cocoroselondon.com
cocoroselondon.com
Owner
Cocorose London LTD
The Chocolate Factory 2, Studio 2:6, 4 Coburg Road
N22 6UJ London
United Kingdom
Trade register
Companies House 07227342
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cocoroselondon.com in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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