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fatmoose.co.ukReviews

: 209Excellent

4.79

Reviews for fatmoose.co.uk

93 verified reviews in the last 12 months

209 total reviews
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the most relevant positive review


3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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the most relevant critical review


1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Reviews for fatmoose.co.uk

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 Verified review
11 months ago
Amazing variety of frames and when asked if they could be handed/flipped dover they said yes which was even better for what we were after. Ordering was easy just awaiting delivery from now.
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Answer by fatmoose.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that you found exactly what you were looking for in our assortment. We wish your family lots of fun with the climbing frame. Your FATMOOSE Team
 Verified review
1 year ago
Easy transaction and lots of great products to choose from. I cant yet comment on quality as its not been received but I'm sure the kids are going to love the climbing frame.
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Answer by fatmoose.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that you have chosen FATMOOSE to shop with. We hope your kids are having a lot of fun with their climbing frame. Your FATMOOSE Team
 Verified review
1 year ago
Wonderful item, my son loved that he was able to customise it to his liking. Customer service was helpful and ready to answer all my questions.I would highly recommend it!
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Answer by fatmoose.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that we could help you with your queries. It is great that your son was so actively involved in choosing his own climbing frame. We wish him lots of fun with the product. Your FATMOOSE Team
 Verified review
5 months ago
Very easy to navigate and selecting the perfect climbing frame. Also the live chat function was quick and easy. Anna answered all my questions quickly and efficiently.
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your feedback and for recommending us. We are pleased that you are satisfied with the provided service. Your FATMOOSE Team
 Verified review
9 months ago 
Ha e bought from this company before. Their goods are first class, so is customer service and the kids absolutely love the climbing frames. Quality all round.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your positive review. We are happy to welcome you back. It is very nice to see that our efforts to provide high quality products and service are appreciated. We wish your family lots of fun with this purchase. Your FATMOOSE Team
 Verified review
8 months ago
Super easy to navigate your website and that add ons are a great feature. Can't wait to receive the climbing frame! The kids will be delighted!!
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for rating the ordering process. We are pleased that you have found your way around our website and wish your children lots of fun with the climbing frame of choice. Your FATMOOSE Team
 Verified review
7 months ago
Easy to navigate website, great amount of choice, clear options and additional items to purchase indicated. A nice way to shop.
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for reviewing your experience on our webshop. We are happy that you found it easy to find your way around here and wish your family lots of fun with the purchase. Your FATMOOSE Team
 Verified review
5 months ago
Absolutely. By far the best quality climbing frame ever, our kids love it and our friends kids love it too
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your positive words. It makes us very happy knowing that you are satisfied about the delivered quality. We wish your kids and their friends lots of wonderful times playing, swinging and sliding. Your FATMOOSE Team
 Verified review
6 months ago
Enjoyed an easy to use website which enabled me to purchase a new climbing set for my 3 year old.
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Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for rating your experience using our website. We are pleased that you found your way around and we wish your 3 year old great fun with the new climbing frame. Your FATMOOSE Team
 Verified review
8 months ago
Easy process, great website - clear views of climbing frames in multiple angles. Good value too.
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 Verified review
8 months ago
Very easily ordered a fantastic looking climbing frame for our children at a competitive rate.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your review and for choosing a FATMOOSE product. We wish your kids a great time playing on and around their own climbing frame. Your FATMOOSE
 Verified review
5 months ago
Purchase was quick and easy. Good choice of products and quick notification off order.
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 Verified review
7 months ago
We have a great climbing frame that the kids enjoy and have now ordered a net to attach
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for your feedback. We are pleased that we were able to convince you of our products and that you have put faith in us by purchasing from us once again. Wishing your kids lots of fun climbing and playing on and around their climbing frame. Your FATMOOSE Team
 Verified review
8 months ago
Great easy to use website - loads of configurable options - can't wait for delivery day!
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. It is great that you have chosen to shop in our webshop. We wish your family lots of fun with the product as soon as it arrives. Your FATMOOSE Team
 Verified review
7 months ago
Easy purchasing experience and excellent communications - can't wait to get building.
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for your positive feedback. We are pleased that you are satisfied with your buying experience from us. Wishing you lots of fun while building the product and even more so when it is up and running. Your FATMOOSE Team
 Verified review
8 months ago
Customer service were very helpful. Quick response time. Overall very happy.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. Our customer service was more than happy to help. We are pleased that you are satisfied about your overall experience with us. Your FATMOOSE Team
 Verified review
5 months ago
Climbing frame excellent however the instructions could have been better
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for letting us know that we could improve our instruction manual. We will forward your comment to the responsible department. We are delighted that despite this you are happy with the climbing frame itself. Wishing your family lots of fun with it. Your FATMOOSE Team
 Verified review
8 months ago
Best price i could find, best reviews and the purchase was easy! thanks!
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that you have chosen FATMOOSE to shop with. We wish your family lots of fun with this purchase. Your FATMOOSE Team
 Verified review
9 months ago
Delivery was as scheduled, product was very easy to assemble and sturdy.
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 Verified review
5 months ago
Good delivery times and great product, very happy with quality
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your feedback. We are pleased that you are happy with the quality of the delivered goods and wish your family plenty of fun with it. Your FATMOOSE Team