viking-direct.co.uk/enReviews

: 19,969Good

4.33

Reviews for viking-direct.co.uk/en

14,761 verified reviews in the last 12 months

19,969 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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(1612)
 Verified review
1 month ago
I could not clearly understand the order lady on the phone. She did her best but, buying Canon ink, I made it clear that I wanted genuine Canon ink because Viking substitute ink does not reproduce well and the cartridge have a tendency to leak. She still sent me substitute ink for one of the colours! With no time to spare, and at 89 years of age, I found this a little less than my normal level of satisfaction with your products. From memory I think I have been a satisfied Viking customer for about 30 years. With manual dexterity problems I now find it very difficult to use the web for ordering and therefore have little option other than to order by phone.
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 Verified review
9 days ago 
by jo D.
Printer cartridges as expected, ut delivered to old place of work despite correct address, where work mate said i would be in and they could be left, no tracking so wouldn't have known unless my friend called - found it a bit strange as this was 2nd parcel delivered in a week to wrong address when correct address and post code on order - not you the delivery company
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7 days ago
The person I spoke to on the phone was helpful but she said that some of the prices that were printed in the sales literature that was sent in the post were not accurate and this was true as the prices of some items on the invoice were different. However she did draw my attention to one item I ordered could be doubled and I would get a third one for free!!
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6 days ago 
Great product range, although some things are slightly expensive. I had what I thought was a good deal as I needed highlighter pens, the offer was buy 1 pack get 1 pack free. When they arrived a couple of them were dried up and didn’t work so not so much of a saving. I like the reasonable delivery cost and the quick delivery.
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13 days ago
Answered phone quickly and no hanging on like most companies. Spoke to a very courteous and efficient young man who tried to get me the cheapest price on A4 and A3 paper but to no avail. He did tell me there was a shortage of paper & thats why costs were higher than normal. As promised, delivery was the very next day. Thank you!
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1 month ago
WEB SITE GREAT, BUT UNFORTUNATLY FOR THE FIRST TIME I AM NOT ENTIRELY HAPPY. THE OFFICE SEAT DOES NOT RAISE HIGH ENOUGH BUT IT LOWERS EVEN LOWER? I WAS ON HOLIDAY SO TOO LATE TO SEND IT BACK! FOR A MEETING CHAIR FOR A COFFEE TABLE I WOULD SAY ITS PERFECT. BEWARE. THE CHAIR IS COMFY BUT NO USE FOR A DESK CHAIR!
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13 days ago
Good service provided as we use it for the business quite a lot and always provided good service as we have got in touch with the customer service team through live chat and said we are a 9-5 business and they add that instruction on and the drivers seem to stick to that which is good.
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7 days ago
Despite being disappointed my goods hadn't arrived, I called up and spoke to a pleasant member of staff, I was delighted to have an apology, a recommend resolution and 24 hours, my goods arrive. Now that's customers service.
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17 days ago
Hard to state my comments as the obvious answer to most items (which I have not opened) is I don't know. Why comments are requested almost the day after delivery I don't know, especially when the items have not even been opened
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 Verified review
1 month ago
Nothing wrong with the delivery, but I received two invoices, one of which was incorrectly submitted. Viking admitted they had a problem with their invoicing system which hopefully will soon be resolved.
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1 month ago
I have tried to pay by BACS but the codes that I have previously paid with have changed and when I put in your new BACS details my bank account does not like them. So have to go back to cheques
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9 days ago
As usual the process was simple and efficient. However, the delivery was once again disappointing as they left the box in a non-secure area and did not let us know they had delivered.
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16 days ago
I liked the range of products, the ease of ordering, speedy delivery and most the ease of return if there is a reason to return a purchase. Prices could be more competitive
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6 days ago
They have stopped accepting cheques. They used to be very good, but they are now more interested in making money than the convenience of their customers !
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9 days ago
I have been Viking Direct customer for few decades. I have always received a good service but we all can always do better.
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 Verified review
14 days ago
The staff are very helpful and do there best to help you if they don't have what you need they will give you some opeans
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3 days ago
Good service as usual, not liking the change from recyclable packing, eg cardboard box, to single-use plastic film!
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 Verified review
10 days ago
Likes finding TopStar* product in stock. Improvement of the range of TopStar* items available would be better.
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 Verified review
12 days ago
On time and good price. However, although the paper was OK the wrapping was all torn on opening the box.
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 Verified review
1 month ago
Great product, quick delivery. Pity the back rest is not adjustable to tilt backwards.
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