viking-direct.co.uk/enReviews

: 20,188Good

4.33

Reviews for viking-direct.co.uk/en

14,846 verified reviews in the last 12 months

20,188 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
Report review

Show all positive reviews

the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
Report review

Show all critical reviews

Reviews for viking-direct.co.uk/en

Filter 
Sort by Latest first 
(524)
(418)
(1489)
 Verified review
Yesterday
Product not delivered. Told they would re deliver replacement order “free of charge as a favour “Despite not receiving despite paying for the goods and delivery. Ooh still not received the replacement order and the link for tracking doesn’t track my order. Does anyone have a wall planner they didn’t order ?
Report review
 Verified review
Yesterday
I ordered a print cartridge which dully came but when I tried it in my printer it did not work. I have been on to Viking several times and they keep fobbing me off with lame excesses. I would like some thing done because they have supplied goods that are no fit for purpose. Not happy!
Report review
 Verified review
Yesterday
Ordered and goods did not arrive in time. When chased was told no way of sppeding up delivery. Totally stressed me and my colleagues, a team for 6 who had no materials to deliver to a group of 1020...had to take time off work to go "searching and shopping" for materials needed. Why can they not send you a text of the delivery date and window of time as to when they are going to deliver (like everyone else in the 21st Century!!? Will not be using them again.
Report review
 Verified review
Yesterday
Report review
 Verified review
Yesterday
I ordered a box of envelopes that have not been delivered!!!!!!
Report review
 Verified review
Yesterday
I accidentally placed an order which I tried cancelling a few seconds after, and I was told I had waited too long to cancel!!! They were meant to come and collect they item and I am still waiting. They keep saying they have to re-order the pick up for some odd reason. Also, Viking Direct keep calling me by the wrong name, they call me Joanne !?), we haven't got anyone by that name. Cathy
Report review
 Verified review
Yesterday
Report review
 Verified review
Yesterday
Delivered late after me chasing twice - pointless promising next day delivery when they don't deliver.
Report review
 Verified review
Yesterday
Person taking order should be able to speak English properly and not send wrong product
Report review
 Verified review
Yesterday
3 days late delivery.
Report review
 Verified review
Yesterday
Items arrived the very next day - early on so good there; not the cheapest boxes of paper or printer cartridges but they arrived. Still dont understand why I get requests to rate - before the goods arrive ie on the interaction - surely the process and handling includes the delivery.
Report review
 Verified review
3 days ago
Quite a few chips clearly painted over at the factory or somewhere before leaving. Went together well and looks good. Would have been a 5 star bar the chips and paint over.
Report review
 Verified review
5 days ago
Appalling service this time. My order didn't come. I rang to chase it up. Was told he'd check it out and get back to me. Nothing more heard. I rang again. She told me the Delivery department would call back within 8 hours. Nothing. I phoned this morning and was told by helpful Pumeza that the record showed the items had been lost somewhere in transit. But apparently nothing had been done from that point on. Only this morning, as a result of my call, did the delivery get set up again. Appalling service.
Report review
 Verified review
5 days ago
Ordered £63 of goods and the order has vanished with no apologies.
Report review
 Verified review
5 days ago
try to change an item after two minutes now I have to send it back
Report review
 Verified review
6 days ago
THE worst call centre experience I have ever had. Clueless operative who asked repeatedly for the same information, even after I had typed it into the chat window already. No Help No Clue where my item was or when it would arrive only that it would not be that day. So I bought from somewhere else on Express delivery for Saturday morning. Vastly more expensive. And then the boxes arrived out of the blue. So I wasted time money and energy for absolutely no reason. Lucky none of these sites have the ability to record a ZERO rating,
Report review
 Verified review
6 days ago
Was cold called to place an order, which I did. Was told I would get an invoice to pay. Was then called & told I had to pay up front as I hadn’t ordered in a while. Asked if I could pay online & told yes. Tried accessing to pay & then found I couldn’t do that so had to call to pay. When I did I was told my order had been cancelled as I wanted to pay online!! Asked to reorder the basket but then the discounts didn’t apply from the sales person originally. In the end bought my cartridges cheaper (nearly £20) elsewhere. Realise I shouldn’t order from cold calling!
Report review
 Verified review
6 days ago 
deliveries are not what i expect from your company. having been given the option of delivery dates my order came partly on one day the courier was supposed to have 4 parcels and could only find 2 and said he would bring the others the day after and came with1 parcel said they could not find the other parcel got in touch customer services and i am still waiting for a reply one week after my order being placed
Report review
 Verified review
6 days ago
Several times orders have arrived with odd mistakes in the order; a lever-arch file we never ordered in the place of a storage box we had ordered as part of a set of 2 boxes (1 arrived, 1 didn't). These problems are frustrating and becoming very frequent but what is more frustrating is how poor the customer service is after, giving us the inconvenience rather than the company.
Report review
 Verified review
6 days ago
Package hasn’t arrived a week later ; marketing emails being sent despite clear request for this not to happen
Report review