viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
14 days ago
I was supposed to receive a delivery on Friday, part of it came on Monday, it is now Thursday and the remainder still hasn’t been delivered
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15 days ago
Wrong items delivered, very inconvenient to to try and get the right items delivered, not straight forward at all - very poor service.
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15 days ago
The order has been delivered yet is not at our offices and I have had no feedback so far of what has happened and where this is at/
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15 days ago
I ordered over a week ago with next day delivery, received an email yesterday saying one of the items I ordered is out of stock.
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14 days ago
The goods that were dispatched were wrong (our fault not Viking) however, requested return which seems to have been ignored..
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16 days ago
Delivery was not as promised and free gift stated was not included. They were not very helpful when I contacted them either.
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23 days ago
Poor Communication regards status of order, needed to phone customer services to find out item ordered was out of stock.
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17 days ago
Next day delivery promised, it took 4 working days to arrive. Worst delivery ever from Viking even during the pandemic.
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10 days ago
Still waiting for my order to arrive 7 days after placing order that was expected within 3-5 days of placing order
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17 days ago
Put in a order picked a Wednesday part came of order came on Saturday and still waiting for rest not good at all
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25 days ago
I would have given a higher rating but past few deliveries have been late or do not arrive on the date specified
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17 days ago
Paid more than if I'd used a well known competitor because it offered 1 day delivery - which slipped to 3 days.
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7 days ago
Package hasn’t arrived a week later ; marketing emails being sent despite clear request for this not to happen
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17 days ago
only one item on our order has been delivered!! this is the second time we havent received all of our order.
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1 month ago
Placed my order and paid for next day delivery. That was a week ago and still haven't received my order.
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21 days ago
don't put stock on a product when its coming from your supplier which takes nearly 1 week to get here .
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3 days ago
Delivered late after me chasing twice - pointless promising next day delivery when they don't deliver.
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22 days ago
You ask what can you do to improve? SIMPLE - just deliver what I ordered. Shall not use you again.
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Yesterday
Delivery driver left stationery in lobby of a business hub rather than deliver it to our office.
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 Verified review
10 days ago
I am constantly having shipping delays which makes it very hard to manage our office spaces.
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