viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
22 days ago
I placed an order 20.05.22 received part of the order within 2 days, I was told the desk ordered would be here 10 working days later . I am still waiting ! Have contacted customer service to be told will now be delivered 1st July !
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17 days ago
The order is left on the ground floor, we are on the 3rd floor. Ladies in office have to climb 20 stairs to bring it up to the office. We have called you several times about this over the past 18 months but it still occurs.
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1 month ago
Deliveries go missing, customer services are unhelpful. Refunds are not given until they get the parcel back from wherever they lost it or incorrectly delivered it to. Shocking and a very shoddy way to do business!
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9 days ago
Use a better delivery company! We waited in all day on a Friday because the 'tracker' said the parcel was with the driver, only for it to go back to 'being on the way' and eventually being delivered on Monday.
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16 days ago
Ordered a printer for next day delivery, week later the delivery company could not find our address still !!!!! address was correct very poor service had to cancel order and go else where as i need to work.
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9 days ago
Complete cock-up by your call centre, wrong delivery address, Wrong billing address. Only by looking at the invoice several Times did I realise the error.Two hours later on the phone before It was sorted.
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1 month ago
ORDER NOT RECEIVED ON TIME HAD TO KEEP CHASING TOOK ANOTHER 7 DAYS BEXFORE I GOT MY PROPER ORDER - USUALLY VERY GOOD BUT THIS TIME DISAPPOINTED WITH CUSTOMER SEVICE PASSED PILLAR TO POST CONSTANTLY CHASING
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18 days ago
Why still list the item when it is not in stock? No gesture of goodwill, only an apology for wasting my time. Had I have known I could have got it elsewhere for a competitive price before it got sold out.
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24 days ago
Although we received most of the stationary we ordered, the box was in such a condition that we were unable to use our trolley to transport the content to the stationary cupboard and had to do so by hand.
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1 month ago
being invoiced twice, not crediting returned item or invoicing its replacement being slow to respond and still not rectifying the issue 2 weeks later, this company has went downhill fast.
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1 month ago
I ordered a hp cartridge by telephone. All details were given yet the incorrect cartridge arrived. I had to telephone again for a replacement which has now arrived but later than ideal.
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17 days ago
Goods arrived late. Ordered on Monday before 6pm and goods didn't arrive until Thursday. NI deliveries stated up to 48 hours and unfortunately the goods arrived after this time period.
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1 month ago
Change the company who delivered my package (Menzies) because my package was delivered to the wrong address and it took me 2 hours knocking on people's doors before I found my package.
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7 days ago
The order was delivered to the delivery address (unmanned) instead of the shipping address. The order was incomplete but there was nothing to tell me that the rest is coming.
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10 days ago
It's a good service if you have everything in stock. If there are items to follow, then things fall apart. No information forthcoming, wasted time chasing. Just really poor.
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Yesterday
Rubbish and nothing but rubbish, terrible people dealing with good legitimate business that get refused credit simply because its not a "Ltd" business or vat registered!!!
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15 days ago
Order made 15th June, requested delivery 17th June, received delivery 20th June. This is the second time I have place an order and not received delivery as requested.
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16 days ago
the package was time sensitive and arrived far too late (2 days after delivery date) Prompt deloivery would hav eresulted in a 5 star review. the product is ideal.
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13 days ago
IN my account they are saying that they delivered. In Gmail they are saying that they will dispatch it at a later time. Don't know what's happening with my order.
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14 days ago
Order placed but not even despatched after a week. No information given as to when we may exoect our order. Very unlikely to use Viking again.
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