viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
24 days ago
I ordered 5 reams of paper, assuming they would be delivered in their ‘outer’ packaging. Unfortunately they were removed from that into an oversize box with absolutely no padding. All 5 reams of paper and the oversize box were delivered battered and damaged. Whoever is responsible for picking and packing the order needs to be trained properly of have their employment terminated pretty quickly.
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3 days ago
I accidentally placed an order which I tried cancelling a few seconds after, and I was told I had waited too long to cancel!!! They were meant to come and collect they item and I am still waiting. They keep saying they have to re-order the pick up for some odd reason. Also, Viking Direct keep calling me by the wrong name, they call me Joanne !?), we haven't got anyone by that name. Cathy
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 Verified review
7 days ago
Several times orders have arrived with odd mistakes in the order; a lever-arch file we never ordered in the place of a storage box we had ordered as part of a set of 2 boxes (1 arrived, 1 didn't). These problems are frustrating and becoming very frequent but what is more frustrating is how poor the customer service is after, giving us the inconvenience rather than the company.
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 Verified review
20 days ago
I ordered some A4 paper. It didn't arrive so I emailed to ask where it was. They said the carrier had returned the delivery to them. They couldn't reissue the order as they don't store card details; but they have automatically refunded my payment. (How if they don't store card details; and, in any case, why didn't they just reissue the order instead of refunding my payment.)
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22 days ago
I ordered a box of pens on 01/06/22. The package was dispatched on 06/06/22 and Menzies were supposed to have delivered it on 07/06/22. however no package was delivered and I was at home at the time Menzies state it was delivered. I contacted Viking customer services who still have not resolved the non-delivery of my package in spite of it being 2 weeks since I ordered.
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1 month ago
I have had an atrocious experience. I ordered and paid for some files and dividers on a promise of "next day delivery". I received an email to say that they had been despatched but they never arrived. I had to email a complaint and received a reply that they were now due to arrive within 11 working days. The dividers arrived 4 days late. The files have still not arrived.
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13 days ago
Deliveries - I can never get my order delivered in the morning. We are a small office and only work mornings the delivery group they use will insist in trying to deliver in the late afternoon one week on and I am still waiting for my order. They used to be so great and have used them for over 20 years, looking at going elsewhere as we need next day delivery.
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 Verified review
17 days ago
I thought I ordered 2 reams of paper the price was fair per ream. But when it arrived it was two half reams, I double checked and it was my mistake, however obviously the descriptions were not that clear and the pricing a bit high (for a half a ream ) or I would have noticed. Disappointed but not the end of the world.
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2 days ago
Product not delivered. Told they would re deliver replacement order “free of charge as a favour “Despite not receiving despite paying for the goods and delivery. Ooh still not received the replacement order and the link for tracking doesn’t track my order. Does anyone have a wall planner they didn’t order ?
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Yesterday
Incompetent Staff. Misleading Email communication. Ridiculously Bad customer experience. Never Again. So many alternatives. Why bother with a badly run and incompetent business as prices all much the same wherever you shop for these products online. Definitely not the same business it once was.
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 Verified review
9 days ago
I requested delivery on 27/6 as away until 26/6. Viking took no notice and tried to deliver it on 22/23-24 of June and then sent it back to the depot. Trying to sort this out has been very difficult as nobody at Viking seems to listen . Very poor customer service should you have problems
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2 days ago
I ordered a print cartridge which dully came but when I tried it in my printer it did not work. I have been on to Viking several times and they keep fobbing me off with lame excesses. I would like some thing done because they have supplied goods that are no fit for purpose. Not happy!
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 Verified review
21 days ago
The items were not delivered next day, the driver dumped the box on the doorstep and walked off, he was in the van when I opened the door. The entire process from ordering to delivery was extremely poor. the standards of Viking, a company I have used for decades is now unusable.
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 Verified review
21 days ago
I purchased printer ink. It was never delivered and having contacted them after almost a week of waiting, I am informed that it was returned due to a technical glitch and I would receive a refund in 10- 14 days. Not good enough given that i had to chase for information.
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 Verified review
Yesterday
Im a current customer but you web site would not recognise my acc no so I couldn't order on line. Had to telephone my order to a non English speaking operative and we could not easily understand what each was saying. Made buying from you very difficult. Why why why?
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Yesterday
A wrong item was delivered - no apologies! Ordered the correct item, only to receive an email to say that the cannot process the order as there is now a minimum number required, the person taking the order did not know or did not tell me! Customer service is dire!
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1 month ago
Order placed, delivery day selected, order still not received 4 days after selected delivery date. According to Viking web site the order has been dispatched but no tracking is available for the order, so, on this occasion, somewhat disappointed with Viking.
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21 days ago
Your order arrived incomplete ! I spoke to a Lady , the call quality was bad .I understand that she was in South Africa. I was assured that the balance of the order would arrive the day after. Three days have passed by and I am still waiting !
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1 month ago
Not received product Still waiting Customer service useless won’t let me change delivery address or ask it to be passed on to neighbour Customer service said manager not back till Thursday then hung up Not great and won’t be ordering again
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 Verified review
21 days ago
We still have not received our order from a week ago, which is detrimental to our business, and still no further along on where it is or when it is going to be delivered. Absolutely shocking company and we will never use them again.
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