viking-direct.co.uk/enReviews

: 20,188Good

4.33

Reviews for viking-direct.co.uk/en

14,846 verified reviews in the last 12 months

20,188 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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1 month ago
could comunicate better with client
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1 month ago
Menzies late delivery
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Yesterday
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13 days ago
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1 month ago
Placed order before 6pm on 31/05/22. Received email advice that day stating "Your delivery is on its way" . Tracking link to Menzies showed that "Your consignment is with the driver" at 07:21am on 01/06/22. Did not get delivered that day. As following two days were bank holidays, we did not expect to see them until Monday 06/06/22. Menzies tracking link showed the consignment was with the driver again at 07:23am on 06/06/22. DID NOT GET DELIVERED AGAIN!!! I have just telephoned Customer Services, and I confirmed that they had the correct delivery address, they tell me that the order has now been returned to their Warehouse!! They did not notify us that it had been returned to them either - so we would not have known if I had not called them. They offered to replace the order - but would still have used the same courier to deliver it - so no guarantee that we would get it either (so have routed it to my home address, just in case). They also told me that delivery is 24-48 hours from placing order - and not the Next Day Delivery (for orders placed before 6pm) stated on the website!! If it did say differently, it was not very prominent on the website!! This has happened before when Viking use Menzies as their courier. We are unable to contact Menzies to find out what the problem is, and we never find out from Viking why Menzies returned the shipment. Menzies tracking system does not show that it has been returned either - still says "Out with driver" on 06/06/22!! We have CCTV that shows that Menzies never even attempted delivery to our workshop, and no-one phoned for directions either! NOT THE FIRST TIME THAT THIS HAS HAPPENED EITHER. What I can see is that the shipping address that is shown on the email advising me that the order is on its way is only a partial address, and not the full address that was shown on the order confirmation email. ... and Viking had cheek to ring me up at beginning of last week to see if there was anything they could do for me, and offering me discounts! This may be the straw that breaks the camel's back, and we switch to an alternative supplier!
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21 days ago
I needed some files urgently 6 days ago so ordered them from Viking as they were in stock and if ordered before 4 pm would be delivered on the next working day. I still don't have them. They wouldn't let me update my billing or delivery address online "for security reasons" (which don't seem to affect any of the other online sites I visit regularly). It took me 5 goes on Live chat after constantly being thrown out as I was near the end of the process. When the order hadn't shown up 5 days (3 working days) later, I rang to enquire about my order. Eventually (after the agent I was on with spoke to the credit department - baffling in itself as I'd paid by debit card on an account with ample funds in) I was told my order had been put on hold but would now be released for delivery. WTF - was anybody ever going to tell me what was happening with my order or would I have been waiting come Christmas. I'm still none the wiser as to what the issue was. Now I want an invoice. Are they sending me one? Of course not. They want me to register with some website and then go on it and generate my own invoice. I made my next stationery order online with Ryman in less time than it took Viking to tell me my order had been put on hold. In summary - all too much hassle to use them again unless there's no option. My wasted time is more valuable than whatever I might have saved on their prices.
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21 days ago
My 'next day' delivery took 6 days to arrive. The tracking information said the driver had set off with my parcel on day 3. It eventually arrived on day 6. Not Viking's fault perhaps, but still affected me as a customer. Also, the day after placing my order, Viking emailed me to ask me to phone them to discuss my order. It took about 25 minutes of digital menus and recorded music before I eventually reached an assistant who simply wanted me to confirm my delivery address, which I had already correctly stated in my original order. Overall, it was an inefficient and slow process. However, the goods arrived in good condition, they were a reasonable price, and the ordering process on the website was straightforward.
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22 days ago
Firstly the lack of care with address identification and complete lack of my postcode on the parcel - so Menzies told me. This meant once they had that information the parcel was delivered whilst I was away as the delivery was delayed. Secondly lack of protective packaging meant one of the tubs of foldback clips was dented. The box containing the stapler was battered too. Then I try the stapler to find there are no staples in it! There is no clear indication of what staples should be used though written on the box is '24/6-26/6' this may be the size it takes but whatever I have none to fit it. I am so annoyed
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6 days ago
Was cold called to place an order, which I did. Was told I would get an invoice to pay. Was then called & told I had to pay up front as I hadn’t ordered in a while. Asked if I could pay online & told yes. Tried accessing to pay & then found I couldn’t do that so had to call to pay. When I did I was told my order had been cancelled as I wanted to pay online!! Asked to reorder the basket but then the discounts didn’t apply from the sales person originally. In the end bought my cartridges cheaper (nearly £20) elsewhere. Realise I shouldn’t order from cold calling!
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1 month ago
Not to be trusted. I contacted their Customer Service team to ask for an estimated delivery time for an item before ordering and was told "5 - 6 days". Over a week later I contacted them for an update, only to be told that they would not receive stock for that item in their warehouse until the end of the year... if I hadn't asked, I would still be waiting for a parcel that was never going to arrive. Very disappointing as their prices were good, but there was no offer of a replacement item and their communication was contradictory.
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5 days ago
THE worst call centre experience I have ever had. Clueless operative who asked repeatedly for the same information, even after I had typed it into the chat window already. No Help No Clue where my item was or when it would arrive only that it would not be that day. So I bought from somewhere else on Express delivery for Saturday morning. Vastly more expensive. And then the boxes arrived out of the blue. So I wasted time money and energy for absolutely no reason. Lucky none of these sites have the ability to record a ZERO rating,
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