viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
21 days ago
Next day delivery didn't arrive (Fri). Checked tracking and went back to depot. Next out for delivery on Monday. Left at front door - no knock. Tracking showed "signed by...." but clearly I didn't. Product Okay - delivery partner (Menzies) shocking!! Good job it wasn't raining otherwise paper would have been ruined!! Probably won't use again.
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1 month ago
The parcel arrived on time as offered. The four packs of copier paper were flying around loose in a large box without other packing material, which had caused three of the packs to burst but had not damaged the paper contents. Packaging needs to be improved to prevent damage. I usually enjoy parcels from Viking to be better packed.
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17 days ago
The Ordering was quick and easy , but the delivery was taken to the Wong department with in the site even when requested to ask for Caroline Smith and that Building 5 was given as the address. This meant that we had to bring the goods to the 1st floor.
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3 days ago
Items arrived the very next day - early on so good there; not the cheapest boxes of paper or printer cartridges but they arrived. Still dont understand why I get requests to rate - before the goods arrive ie on the interaction - surely the process and handling includes the delivery.
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25 days ago
I have not received my last order, delivered with no notification and taken away as they say I wasn’t in, I was home all day, so not very happy. I will consider if I use you again.
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4 days ago
Quite a few chips clearly painted over at the factory or somewhere before leaving. Went together well and looks good. Would have been a 5 star bar the chips and paint over.
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23 days ago
Half the order delivered the next day - the large half - the other delivered 6 days later, a delay that meant an emergency purchase from another source.
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24 days ago
Selected Thursday delivery received Wednesday. Free delivery was £30 now over £49 plus you have to spend more to receive free gift not great.
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20 days ago
Your delivery is always later than advertised. Ordered on Friday for Monday delivery - it didn’t arrive until Tuesday afternoon.
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8 days ago
Prices are quite high The free gifts are not all available when you order by phone there should be no difference
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19 days ago
Should have been told that if you order on a Saturday it won’t arrive until the following Tuesday
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8 days ago
Fabulous item. Difficult to construct as the instructions weren't very helpful. Fast delivery.
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9 days ago
There was a mess up with my order but got resolved after speaking to a few different people
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7 days ago
got better over the last year with deliveries, but now have to order £40 for free delivery
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19 days ago
Items missing and awaiting for the contact promised within 12hrs to resolve.
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19 days ago
Did not like the attitude of the driver. Box opened up as he lifted it.
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18 days ago
Didnt receive item requested had to be returned still awiting refund
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1 month ago
The response was prompt, but the delivery was a bit delayed.
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1 month ago
could comunicate better with client
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1 month ago
Menzies late delivery
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