viking-direct.co.uk/enReviews

: 20,188Good

4.33

Reviews for viking-direct.co.uk/en

14,846 verified reviews in the last 12 months

20,188 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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(1489)
 Verified review
1 month ago
THIS DELIVERY WAS TO REPLACE AN ORDER THAT I GOT WRONG, SO I RE-ORDERED EXPLAINED WHAT I HAD DONE, AND WAS TOLD NO PROBLEM WE WILL EXCHANGE THE ITEM, BUT IF YOU WANT IT ON MONDAY 6/6/22 IT WOULD COST AN EXTRA POUND, WHICH WAS NO PROBLEM, AS WE WERE AWAY AT THE WEEKEND ANYWAY. WHEN WE GOT BACK ON SUNDAY THE 5/6/22 THE DELIVERY DRIVER HAD BEEN BUT HAD TO COME BACK ON THE MONDAY 6/6/22 AS WAS FIRST ARRANGED.
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20 days ago
Next day delivery didn't arrive (Fri). Checked tracking and went back to depot. Next out for delivery on Monday. Left at front door - no knock. Tracking showed "signed by...." but clearly I didn't. Product Okay - delivery partner (Menzies) shocking!! Good job it wasn't raining otherwise paper would have been ruined!! Probably won't use again.
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1 month ago
The parcel arrived on time as offered. The four packs of copier paper were flying around loose in a large box without other packing material, which had caused three of the packs to burst but had not damaged the paper contents. Packaging needs to be improved to prevent damage. I usually enjoy parcels from Viking to be better packed.
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16 days ago
The Ordering was quick and easy , but the delivery was taken to the Wong department with in the site even when requested to ask for Caroline Smith and that Building 5 was given as the address. This meant that we had to bring the goods to the 1st floor.
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Yesterday
Items arrived the very next day - early on so good there; not the cheapest boxes of paper or printer cartridges but they arrived. Still dont understand why I get requests to rate - before the goods arrive ie on the interaction - surely the process and handling includes the delivery.
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24 days ago
I have not received my last order, delivered with no notification and taken away as they say I wasn’t in, I was home all day, so not very happy. I will consider if I use you again.
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3 days ago
Quite a few chips clearly painted over at the factory or somewhere before leaving. Went together well and looks good. Would have been a 5 star bar the chips and paint over.
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21 days ago
Half the order delivered the next day - the large half - the other delivered 6 days later, a delay that meant an emergency purchase from another source.
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23 days ago
Selected Thursday delivery received Wednesday. Free delivery was £30 now over £49 plus you have to spend more to receive free gift not great.
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19 days ago
Your delivery is always later than advertised. Ordered on Friday for Monday delivery - it didn’t arrive until Tuesday afternoon.
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7 days ago
Prices are quite high The free gifts are not all available when you order by phone there should be no difference
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1 month ago
Next day delivery was not achieved or communicated, however delivery driver at point of delivery was excellent.
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17 days ago
Should have been told that if you order on a Saturday it won’t arrive until the following Tuesday
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7 days ago
Fabulous item. Difficult to construct as the instructions weren't very helpful. Fast delivery.
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8 days ago
There was a mess up with my order but got resolved after speaking to a few different people
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6 days ago
got better over the last year with deliveries, but now have to order £40 for free delivery
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18 days ago
Items missing and awaiting for the contact promised within 12hrs to resolve.
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18 days ago
Did not like the attitude of the driver. Box opened up as he lifted it.
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17 days ago
Didnt receive item requested had to be returned still awiting refund
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 Verified review
1 month ago
The response was prompt, but the delivery was a bit delayed.
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