viking-direct.co.uk/enReviews

: 21,674Good

4.34

Reviews for viking-direct.co.uk/en

16,154 verified reviews in the last 12 months

21,674 total reviews
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3 months ago
I could not clearly understand the order lady on the phone. She did her best but, buying Canon ink, I made it clear that I wanted genuine Canon ink because Viking substitute ink does not reproduce well and the cartridge have a tendency to leak. She still sent me substitute ink for one of the colours! With no time to spare, and at 89 years of age, I found this a little less than my normal level of satisfaction with your products. From memory I think I have been a satisfied Viking customer for about 30 years. With manual dexterity problems I now find it very difficult to use the web for ordering and therefore have little option other than to order by phone.
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24 days ago
Absolutely disguising service. Ordered on Fri 15th - the website stated next day delivery, which was the sole reason i bought the items, as I needed them for my small business - Monday, Tuesday pass, no delivery - contact the 'LIVE HELP' - Your order will arrived by 6pm today (Wed) nothing arrives, same Thursday - today has been a whole week - you just get told rubbish, as they say they have no tracking on my £145 order - really? I smell BS - very angry at a large business taking my small business' money - oh then cutting me off the chat - rude! DO NOT BUY FROM THIS AWFUL SO CALLED BUSINESS! ( i know i won't be - dreading the refund, as i know there going to mess me about)
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Reviews for viking-direct.co.uk/en

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(575)
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Yesterday
One item short in delivery! One pack of pads short in delivery due to lack of postage sticker on the box (as told by the driver) and as yet not arrived replacement. Customer services little help!
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Yesterday
I'm afraid I didn't like your use of Yodel as a courier I have had some bad experiences with them in the past and even with your delivery the box was thrust at me as I opened the door and the courier saying nothing except what sounded like a foreign language swear word as he immediately left without even allowing me to sign for the goods.
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Yesterday
Although it was fast delivery, the price was not low enough having doubled since our last order
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5 days ago
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6 days ago
1 Expected next day arrival, took much longer, and no updating texts or emails received. 2 No indication of arrival time at my house so had no idea whether to try to stay in or go out (other delivery firms send a text the previous evening with a two hour slot they’ll deliver) 3 Products are fine as always, but let arrival of storage boxes gave me a big problem and delayed the work I had to do with them. 4 Previous biking experience has always been good, so this was a surprise to find this delivery quality slippage and total lack of communication
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6 days ago
Promise next day delivery ( ordered 15.45) parcel showed as with driver 9.05 next day finally arrived 11.35 the following day No explanation and parcel tracker was a waste of time
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6 days ago
on line website was faulty on the day i used it it messed up my quantity , asked for 10 and i got two, it would let me apply a promo code on my phone but on the desktop it appeared . a little frustrating but normally they are bang on
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7 days ago
High prices for good customers need lowering.
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7 days ago
Missing parts from item ordered told it will take up to 13 working days to sort!!
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8 days ago
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11 days ago
Order was a day late arriving. Idiot courier left outside on a damp post rain path. The content of the cardboard box got damp and spoiled. Viking were ok and credited the damaged items.
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11 days ago
No problem with delivery - that was excellent. However disappointed with the goods as the lid on one of the box files does not fit.
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13 days ago
For the most part everything from ordering to delivery has been above average. But our last order has gone missing and they told me they would contact me within 8 working hours ( this was Monday 1 Aug) and I still have yet to hear anything
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13 days ago
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14 days ago
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14 days ago
Dislike the SA Call Centre for order processing - have traded with Viking for years and they were always amazing and looked after and valued their customers. In the last few years the service has really gone down hill and we now shop around as no longer competive.
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14 days ago
Whilst the price was competitive and items "delivered" quickly, they were left outside an office in a public car park and it wasnt until I checked online that it said they were "Delivered" earlier that afternoon and signed for!. We found the parcel outside in a damaged box. Whilst customer service got in touch there didnt appear to be much sympathy.
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15 days ago
Ordering process is quite simple. Delivery is fast. The downside to Viking is the returns procedure. Its a painful experience.
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15 days ago
This paper is smooth and a decent price, but there's no way it can be described as white! The attached picture shows a piece laid across the packet, which actually is white, so you can see the difference.
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15 days ago
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