viking-direct.co.uk/enReviews

: 21,785Good

4.34

Reviews for viking-direct.co.uk/en

16,265 verified reviews in the last 12 months

21,785 total reviews
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3 months ago
I could not clearly understand the order lady on the phone. She did her best but, buying Canon ink, I made it clear that I wanted genuine Canon ink because Viking substitute ink does not reproduce well and the cartridge have a tendency to leak. She still sent me substitute ink for one of the colours! With no time to spare, and at 89 years of age, I found this a little less than my normal level of satisfaction with your products. From memory I think I have been a satisfied Viking customer for about 30 years. With manual dexterity problems I now find it very difficult to use the web for ordering and therefore have little option other than to order by phone.
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1 month ago
Absolutely disguising service. Ordered on Fri 15th - the website stated next day delivery, which was the sole reason i bought the items, as I needed them for my small business - Monday, Tuesday pass, no delivery - contact the 'LIVE HELP' - Your order will arrived by 6pm today (Wed) nothing arrives, same Thursday - today has been a whole week - you just get told rubbish, as they say they have no tracking on my £145 order - really? I smell BS - very angry at a large business taking my small business' money - oh then cutting me off the chat - rude! DO NOT BUY FROM THIS AWFUL SO CALLED BUSINESS! ( i know i won't be - dreading the refund, as i know there going to mess me about)
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Reviews for viking-direct.co.uk/en

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(1599)
 Verified review
1 month ago
You can refund goods found to be faulty over your 30 days limit. When businesses buy ink in bulk, the cartridges cannot all be tested prior to 30 days. I am now out of pocket for 2 remaining ink cartridges that are empty out of the packaging.
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3 days ago
Order has not arrived after 10 days. Account sent but no goods, still not arrived. In stock so should not be a problem. Reported 4 times so far to Viking Customer Services, investigation response they are looking into the reason no delivery.
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17 days ago
after sales could be improved, dont promise what you dont fulfill and when an order has just been placed you say it can be cancelled or amended but thats not the case even within minutes of placing an order, just a lot of untruths
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3 days ago
I have used Viking for twenty years because of its next day delivery. My last order took four days. I called to complain and wasted a manager would contact me. Still waiting! I will now be considering where my next order will go
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13 days ago
Paid on line for order more than a week ago. They reported that the payment did not go through and order was stopped. Paid yet again and now I found out I have paid twice for the same order. Have to wait 14 days for a refund
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14 days ago
Ordered paper showing green in stock. Then on delivery showed no stock and on ringing advised 3 week wait. Not good when a customer needs a lot sooner. Should keep stock levels up to date Will not be using again
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8 days ago
I was promised my goods would be delivered last Thursday. The website kept reporting 'they're with our driver' 'they 're on their way' and other such fairy tales. They eventually arrived the following Monday.
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9 days ago
Ordered some adhesive labels . Didn’t arrive in a week. When rang to ask where they were girl said they would come back by email- nothing arrived! Rang again and they reordered the item - hoping they arrive!!
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10 days ago
Item damaged in transit and didnt send a new one, after 4 days still waiting for the refund and they wanted me to make another payment to send a new one instead of just compensating for the damaged item.
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21 days ago
Half delivery arrived next day. One week on and numerous emails later still no answer, in fact now ignoring me. Website said both items next day delivery. Won't be ordering from them again.
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9 days ago
My order still hasn't been delivered and Viking now say the order is not in their "system". How can I have an invoice and paid for the delivery and them not have the order. Ridiculous.
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14 days ago
I have been waiting for a delivery of a printer since 11th June 2022 and this is very poor service. I am on the point of cancelling this order. Not impressed with the service at all.
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15 days ago
Unable to comment due to only finding out the goods were out of stock when chased regarding delivery. Order now cancelled and alternative company found. Goods delivered within 24 hours
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15 days ago
They sent me out the wrong order and it then became very complicated to send back their mistake and get what I wanted. Also watch out for the small print with any vouchers they offer!
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10 days ago
I ordered printer paper and when this online order had been “lost” then ordered by phone. This also was unable to be shipped for reasons unknown. Will use other suppliers in future.
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15 days ago
Shocking They keep asking me to reorder it online - an item that has never been sent to me and over ever appears to be in limbo between their warehouse and their warehouse !!!
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20 days ago
While the goods were exactly as ordered, delivery was awful.Our parcel was located by a gate(not ours); it was left on the ground and vulnerable to being taken and the weather.
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2 days ago
Viking keep sending me emails confirmations and invoices for items I never ordered. I've requested numerous times for my email address to be removed from their records!
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14 days ago
price different when we order from thosein the book you send me. Assistants never very helpful - seem to know very littel about products - just ask me all the time
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21 days ago
The product I order was a completely different color when it arrived. Really disappointed with the quality of my order and the mis-representation of the product.
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