viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
9 days ago
I dont think you could do better ........... products arrives safely in good condition - great quality. Delivery was spot-on, and exactly when you said it would be here. This was so much appreciated because i order a lot over the internet, and so many times i'm left frustrated, angry and disappointed either with the products or the delivery. You get 10 out of 10 all round. I'd recommend to anyone.
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8 days ago
The customer service agents for Viking Direct are always polite, courteous, helpful and professional when telephoning in for an order. Sometimes the prices of the goods are a somewhat high i.e. Office Depot Box files and sometimes the goods are not available i.e. Office Depot Box File Foolscap 4881870 but the box file suggested Office Depot Box File A4 4881834 is not a straight swap.
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4 days ago
I first contacted HP for ink prices, as I have an HP Printer. I then contacted you. As your price was lower than HP I ordered the 4 colour inks from you. They arrived quickly a couple of days later. (i could have had none HP INKS) I put them in my HP Printer and as soon as I switched it on it said "Thanks for fitting genuine HP INK" So i am very satisfied with the purchase. Brian
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16 days ago 
by jo D.
Printer cartridges as expected, ut delivered to old place of work despite correct address, where work mate said i would be in and they could be left, no tracking so wouldn't have known unless my friend called - found it a bit strange as this was 2nd parcel delivered in a week to wrong address when correct address and post code on order - not you the delivery company
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15 days ago
The person I spoke to on the phone was helpful but she said that some of the prices that were printed in the sales literature that was sent in the post were not accurate and this was true as the prices of some items on the invoice were different. However she did draw my attention to one item I ordered could be doubled and I would get a third one for free!!
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14 days ago 
Great product range, although some things are slightly expensive. I had what I thought was a good deal as I needed highlighter pens, the offer was buy 1 pack get 1 pack free. When they arrived a couple of them were dried up and didn’t work so not so much of a saving. I like the reasonable delivery cost and the quick delivery.
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20 days ago
Answered phone quickly and no hanging on like most companies. Spoke to a very courteous and efficient young man who tried to get me the cheapest price on A4 and A3 paper but to no avail. He did tell me there was a shortage of paper & thats why costs were higher than normal. As promised, delivery was the very next day. Thank you!
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13 days ago
Viking usually deliver very promptly and the goods are always delivered by a very cheerful man. Unfortunately there has been a 'mistake' somewhere along the line which your Michelle is trying to sort out. Once sorted I will be able to sleep soundly once again without worrying that we owe money to Viking when I know we don't!!
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1 month ago
Prompt service and I appreciate the fact that the company is security conscious, calling me to confirm the order as I was a first time customer. Gives you reassurance that Viking are a well structured company doing right by their customers. Delivered next day at a sensible time. I will look to use Viking again in the future.
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21 days ago
Good service provided as we use it for the business quite a lot and always provided good service as we have got in touch with the customer service team through live chat and said we are a 9-5 business and they add that instruction on and the drivers seem to stick to that which is good.
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6 days ago
Overall very positive indeed. Only quibble, the packing slip didn't detail a product description that obviously identified the purchased items which made it difficult to confirm everything was there. For example: STN ULTR ASS 76X76 I believe these were the Post-It Notes!
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21 days ago
First time ordering and the process was very straight forward with a very helpful customer service. Delivery arrived on notified day. Came flat packed and was fairly straight forward to put together. Looks good and is fit for purpose. Thumbs up 👍
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12 days ago
I have used Viking for many years. As this purchase was for Burbage Gardening Club I've used my club email to set up an account. I'm pleased to say it's still the same excellent service. Thank you, Kind Regards, Bob Gwynn, BGC Show Manager
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18 days ago
very happy with the product-no problems- arrived on time and in good condition-had some problems with the password when setting up on-line account- apart from that very easy to deal with and I am very happy with my purchase, thank you
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8 days ago
Great dealing with Viking. Got a phone call to confirm delivery date. Driver rang an hour before arriving on site. Great driver - helpful, efficient and very polite. Have no hesitation in highly recommending products and service.
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14 days ago
Despite being disappointed my goods hadn't arrived, I called up and spoke to a pleasant member of staff, I was delighted to have an apology, a recommend resolution and 24 hours, my goods arrive. Now that's customers service.
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25 days ago
Hard to state my comments as the obvious answer to most items (which I have not opened) is I don't know. Why comments are requested almost the day after delivery I don't know, especially when the items have not even been opened
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23 days ago
Items ordered one day and delivered the next. Perfect for busy offices or customers and ideal for urgently required items. Highly recommended to both business and personal customers - keep up teh excellent work - thank you.
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3 days ago
Requested 2ink cartridges which ere delivered within 24 hours at no additional cost. The overall price having been acceptable. I do not bother looking for comparable prices if I know I am getting service like this, Thanks
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4 days ago
I liked the fact that despite this being a first order for me on Ebay, with an unknown company, the company delivered the goods well packed, complete and on time. I am impressed and will use you again as needed. Thank you
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