viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
9 days ago
I dont think you could do better ........... products arrives safely in good condition - great quality. Delivery was spot-on, and exactly when you said it would be here. This was so much appreciated because i order a lot over the internet, and so many times i'm left frustrated, angry and disappointed either with the products or the delivery. You get 10 out of 10 all round. I'd recommend to anyone.
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21 days ago
Next day delivery didn't arrive (Fri). Checked tracking and went back to depot. Next out for delivery on Monday. Left at front door - no knock. Tracking showed "signed by...." but clearly I didn't. Product Okay - delivery partner (Menzies) shocking!! Good job it wasn't raining otherwise paper would have been ruined!! Probably won't use again.
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1 month ago
The parcel arrived on time as offered. The four packs of copier paper were flying around loose in a large box without other packing material, which had caused three of the packs to burst but had not damaged the paper contents. Packaging needs to be improved to prevent damage. I usually enjoy parcels from Viking to be better packed.
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17 days ago
The Ordering was quick and easy , but the delivery was taken to the Wong department with in the site even when requested to ask for Caroline Smith and that Building 5 was given as the address. This meant that we had to bring the goods to the 1st floor.
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 Verified review
8 days ago
The customer service agents for Viking Direct are always polite, courteous, helpful and professional when telephoning in for an order. Sometimes the prices of the goods are a somewhat high i.e. Office Depot Box files and sometimes the goods are not available i.e. Office Depot Box File Foolscap 4881870 but the box file suggested Office Depot Box File A4 4881834 is not a straight swap.
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4 days ago
I first contacted HP for ink prices, as I have an HP Printer. I then contacted you. As your price was lower than HP I ordered the 4 colour inks from you. They arrived quickly a couple of days later. (i could have had none HP INKS) I put them in my HP Printer and as soon as I switched it on it said "Thanks for fitting genuine HP INK" So i am very satisfied with the purchase. Brian
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13 days ago
Viking usually deliver very promptly and the goods are always delivered by a very cheerful man. Unfortunately there has been a 'mistake' somewhere along the line which your Michelle is trying to sort out. Once sorted I will be able to sleep soundly once again without worrying that we owe money to Viking when I know we don't!!
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 Verified review
1 month ago
Prompt service and I appreciate the fact that the company is security conscious, calling me to confirm the order as I was a first time customer. Gives you reassurance that Viking are a well structured company doing right by their customers. Delivered next day at a sensible time. I will look to use Viking again in the future.
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3 days ago
Items arrived the very next day - early on so good there; not the cheapest boxes of paper or printer cartridges but they arrived. Still dont understand why I get requests to rate - before the goods arrive ie on the interaction - surely the process and handling includes the delivery.
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21 days ago
First time ordering and the process was very straight forward with a very helpful customer service. Delivery arrived on notified day. Came flat packed and was fairly straight forward to put together. Looks good and is fit for purpose. Thumbs up 👍
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12 days ago
I have used Viking for many years. As this purchase was for Burbage Gardening Club I've used my club email to set up an account. I'm pleased to say it's still the same excellent service. Thank you, Kind Regards, Bob Gwynn, BGC Show Manager
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18 days ago
very happy with the product-no problems- arrived on time and in good condition-had some problems with the password when setting up on-line account- apart from that very easy to deal with and I am very happy with my purchase, thank you
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9 days ago
Great dealing with Viking. Got a phone call to confirm delivery date. Driver rang an hour before arriving on site. Great driver - helpful, efficient and very polite. Have no hesitation in highly recommending products and service.
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23 days ago
Items ordered one day and delivered the next. Perfect for busy offices or customers and ideal for urgently required items. Highly recommended to both business and personal customers - keep up teh excellent work - thank you.
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3 days ago
Requested 2ink cartridges which ere delivered within 24 hours at no additional cost. The overall price having been acceptable. I do not bother looking for comparable prices if I know I am getting service like this, Thanks
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5 days ago
I liked the fact that despite this being a first order for me on Ebay, with an unknown company, the company delivered the goods well packed, complete and on time. I am impressed and will use you again as needed. Thank you
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1 month ago
Great experience! Our display stand arrived extremely quickly - Less than 24hrs after placing the order! Very well packaged - easy to assemble, nothing damaged. Very happy with our order and would definitely order again!
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9 days ago
Viking is excellent! They do all the right thing, great customer service, orders arriving promptly, queries dealt with such professionalism even awkward question are not to much for Viking. Great business to shop with!
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6 days ago 
Have been a loyal customer for several decades and have always found the company to be very reliable. Items are of good quality and always well packed for delivery. I have recommended the company on numerous occasions.
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 Verified review
8 days ago
Items arrived on time. A special thank you goes to the driver from Coventry who delivered the metal filing cabinet and very kindly helped me to take it upstairs to it's room location. Such a nice man and so friendly.
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