viking-direct.co.uk/enReviews

: 19,969Good

4.33

Reviews for viking-direct.co.uk/en

14,761 verified reviews in the last 12 months

19,969 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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(1612)
 Verified review
9 days ago
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10 days ago
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10 days ago
Likes finding TopStar* product in stock. Improvement of the range of TopStar* items available would be better.
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11 days ago
Can't think of anything
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 Verified review
11 days ago
Very prompt delivery
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 Verified review
12 days ago
on time
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 Verified review
12 days ago
On time and good price. However, although the paper was OK the wrapping was all torn on opening the box.
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12 days ago
Always receive good service
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12 days ago
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13 days ago
Fast delivery right price
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13 days ago
Answered phone quickly and no hanging on like most companies. Spoke to a very courteous and efficient young man who tried to get me the cheapest price on A4 and A3 paper but to no avail. He did tell me there was a shortage of paper & thats why costs were higher than normal. As promised, delivery was the very next day. Thank you!
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 Verified review
13 days ago
Good service provided as we use it for the business quite a lot and always provided good service as we have got in touch with the customer service team through live chat and said we are a 9-5 business and they add that instruction on and the drivers seem to stick to that which is good.
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13 days ago
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13 days ago
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14 days ago
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14 days ago
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14 days ago
Was able to order the thing I required easily.
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14 days ago
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14 days ago
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14 days ago
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