viking-direct.co.uk/enReviews

: 19,969Good

4.33

Reviews for viking-direct.co.uk/en

14,761 verified reviews in the last 12 months

19,969 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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(1612)
 Verified review
6 days ago
Fast and easy to arrange
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 Verified review
6 days ago
Nothing special, except I found what I wanted on the site quickly.
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6 days ago 
Great product range, although some things are slightly expensive. I had what I thought was a good deal as I needed highlighter pens, the offer was buy 1 pack get 1 pack free. When they arrived a couple of them were dried up and didn’t work so not so much of a saving. I like the reasonable delivery cost and the quick delivery.
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6 days ago
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6 days ago
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7 days ago
Despite being disappointed my goods hadn't arrived, I called up and spoke to a pleasant member of staff, I was delighted to have an apology, a recommend resolution and 24 hours, my goods arrive. Now that's customers service.
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7 days ago
Helpfull staff when making enquiry prior to order
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7 days ago
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7 days ago
The person I spoke to on the phone was helpful but she said that some of the prices that were printed in the sales literature that was sent in the post were not accurate and this was true as the prices of some items on the invoice were different. However she did draw my attention to one item I ordered could be doubled and I would get a third one for free!!
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 Verified review
7 days ago
Speedy delivery an helpful sales person
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7 days ago
Delivery in van for 2 days
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 Verified review
8 days ago
It was easy to place an order.
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8 days ago
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8 days ago
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8 days ago
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8 days ago
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9 days ago 
by jo D.
Printer cartridges as expected, ut delivered to old place of work despite correct address, where work mate said i would be in and they could be left, no tracking so wouldn't have known unless my friend called - found it a bit strange as this was 2nd parcel delivered in a week to wrong address when correct address and post code on order - not you the delivery company
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9 days ago
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9 days ago
As usual the process was simple and efficient. However, the delivery was once again disappointing as they left the box in a non-secure area and did not let us know they had delivered.
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9 days ago
I have been Viking Direct customer for few decades. I have always received a good service but we all can always do better.
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