viking-direct.co.uk/enReviews

: 19,808Good

4.33

Reviews for viking-direct.co.uk/en

14,739 verified reviews in the last 12 months

19,808 total reviews
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the most relevant positive review


6 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


7 months ago
Customer care appalling. I have waited for a return to be collected for nearly a month. Have emailed numerous times and the last time it heard from you was told someone would be in touch within 13hrs. 5 days later have heard nothing. Sent another email yesterday which has been ignored completely. I am out of pocket and still having to store a cutter that is completely useless! There is no sign of anyone coming to pick up this cutter let alone my hard earned money. I am a small business and I don’t earn lots of money! Not only were my orders delayed because the cutter you sent was useless I then have to buy another one from somewhere else which means i effect I have had to buy to cutters with absolutely no idea when or if I am even going to eventually get a refund because you don’t even want to pick your faulty goods up let alone give me my money back. I am getting the feeling I am going to have to take this to the small claims court. Some more hassle I could really do without. Thanks Viking you have made a good job of making sure I will never shop with you again!
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Reviews for viking-direct.co.uk/en

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 Verified review
12 hours ago
IN my account they are saying that they delivered. In Gmail they are saying that they will dispatch it at a later time. Don't know what's happening with my order.
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13 hours ago
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13 hours ago
did not get my product and still waiting for it
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14 hours ago
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14 hours ago
Deliveries - I can never get my order delivered in the morning. We are a small office and only work mornings the delivery group they use will insist in trying to deliver in the late afternoon one week on and I am still waiting for my order. They used to be so great and have used them for over 20 years, looking at going elsewhere as we need next day delivery.
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17 hours ago
Please deliver my order! I have been waiting for an unacceptable amount of time.
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Yesterday
I was supposed to receive a delivery on Friday, part of it came on Monday, it is now Thursday and the remainder still hasn’t been delivered
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Yesterday
The goods that were dispatched were wrong (our fault not Viking) however, requested return which seems to have been ignored..
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Yesterday
Order placed but not even despatched after a week. No information given as to when we may exoect our order. Very unlikely to use Viking again.
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3 days ago
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3 days ago
Order made 15th June, requested delivery 17th June, received delivery 20th June. This is the second time I have place an order and not received delivery as requested.
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3 days ago
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3 days ago
missing item from the order, also received parcel for someone else.
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3 days ago
I have not received my order until now. Been a week, was meant to be next day delivery
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3 days ago
I ordered over a week ago with next day delivery, received an email yesterday saying one of the items I ordered is out of stock.
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3 days ago
The order has been delivered yet is not at our offices and I have had no feedback so far of what has happened and where this is at/
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3 days ago
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3 days ago
Wrong items delivered, very inconvenient to to try and get the right items delivered, not straight forward at all - very poor service.
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3 days ago
Disgraceful “customer services”. The worst ever.
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4 days ago
Delivery was not as promised and free gift stated was not included. They were not very helpful when I contacted them either.
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