viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
11 months ago
I love that you will deliver to Scottish islands and do so as quickley as possible
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11 months ago
Order to delivery in a day was fantastic
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11 months ago
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11 months ago
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11 months ago
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11 months ago
Ordered around 3 p.m. on a Tuesday and delivered by 10.30a.m. next day! Good product at a good price.
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11 months ago
Your website is very poor
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11 months ago
Easy to order and delivered quickly
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11 months ago
As usual on point and quick delivery
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11 months ago
Missed delievr. unable to contact delivery company. Spoke with 3 members of staff all unhelpful was told manager would call me within 24 hours and several days later no call and no order
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11 months ago
Very good
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11 months ago
Nothing better could be done
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11 months ago
I ordered two packs of labels which were both marked as 'in stock' and I submitted my order within the time window for 'next day delivery'. Two days later, one item was delivered and I received an email to say that the other was 'out of stock ' and would be delivered 'at a later date' ! I've now cancelled my order so I can buy elsewhere - probably from Amazon. Viking is still showing the items as 'in stock' days after I phoned to complain. I guess that Viking thinks that, once it's taken your money, the service stops there.
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11 months ago
Website easy to use, prices really good and delivery brilliant. Hard to see what you could improve on.
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11 months ago
Very swift delivery. Liked getting paper receipt in mail.
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11 months ago
Goods and service
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11 months ago
Excellent line service but disappointed that items I want are "out of stock, we have no date for availability". This can only be that Viking consider the item as not giving optimum profit return over the inferior alternative.
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11 months ago
Absolutely horrible. Still awaiting phone call back from a manager. No free gifts .
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11 months ago
The website is easy to use. With deliveries being next day - ideal for a business
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11 months ago
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