viking-direct.co.uk/enReviews

: 19,969Good

4.33

Reviews for viking-direct.co.uk/en

14,761 verified reviews in the last 12 months

19,969 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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Easy to use ordering service
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Use a better delivery company! We waited in all day on a Friday because the 'tracker' said the parcel was with the driver, only for it to go back to 'being on the way' and eventually being delivered on Monday.
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I requested delivery on 27/6 as away until 26/6. Viking took no notice and tried to deliver it on 22/23-24 of June and then sent it back to the depot. Trying to sort this out has been very difficult as nobody at Viking seems to listen . Very poor customer service should you have problems
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Complete cock-up by your call centre, wrong delivery address, Wrong billing address. Only by looking at the invoice several Times did I realise the error.Two hours later on the phone before It was sorted.
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2 days ago
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2 days ago
excellent service as usual
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2 days ago
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2 days ago
Delivery date stated not met. Very disappointing
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2 days ago
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2 days ago
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3 days ago
Good service as usual, not liking the change from recyclable packing, eg cardboard box, to single-use plastic film!
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4 days ago
not yet delivered 18 June
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4 days ago
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