viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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 Verified review
18 days ago
Why still list the item when it is not in stock? No gesture of goodwill, only an apology for wasting my time. Had I have known I could have got it elsewhere for a competitive price before it got sold out.
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18 days ago
Package arrive broken up
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18 days ago
Didnt receive item requested had to be returned still awiting refund
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18 days ago
Should have been told that if you order on a Saturday it won’t arrive until the following Tuesday
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19 days ago
Items missing and awaiting for the contact promised within 12hrs to resolve.
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19 days ago
Did not like the attitude of the driver. Box opened up as he lifted it.
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 Verified review
20 days ago
Paper has been delivered to our weighbridge site and not our offices
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20 days ago
Your delivery is always later than advertised. Ordered on Friday for Monday delivery - it didn’t arrive until Tuesday afternoon.
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 Verified review
20 days ago
I ordered some A4 paper. It didn't arrive so I emailed to ask where it was. They said the carrier had returned the delivery to them. They couldn't reissue the order as they don't store card details; but they have automatically refunded my payment. (How if they don't store card details; and, in any case, why didn't they just reissue the order instead of refunding my payment.)
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20 days ago
Your order arrived incomplete ! I spoke to a Lady , the call quality was bad .I understand that she was in South Africa. I was assured that the balance of the order would arrive the day after. Three days have passed by and I am still waiting !
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 Verified review
21 days ago
delivery
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21 days ago
Order hasn't shipped, no contact from Viking as to why not.
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21 days ago
Next day delivery didn't arrive (Fri). Checked tracking and went back to depot. Next out for delivery on Monday. Left at front door - no knock. Tracking showed "signed by...." but clearly I didn't. Product Okay - delivery partner (Menzies) shocking!! Good job it wasn't raining otherwise paper would have been ruined!! Probably won't use again.
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 Verified review
21 days ago
We still have not received our order from a week ago, which is detrimental to our business, and still no further along on where it is or when it is going to be delivered. Absolutely shocking company and we will never use them again.
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 Verified review
21 days ago
The items were not delivered next day, the driver dumped the box on the doorstep and walked off, he was in the van when I opened the door. The entire process from ordering to delivery was extremely poor. the standards of Viking, a company I have used for decades is now unusable.
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21 days ago
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21 days ago
don't put stock on a product when its coming from your supplier which takes nearly 1 week to get here .
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21 days ago
I purchased printer ink. It was never delivered and having contacted them after almost a week of waiting, I am informed that it was returned due to a technical glitch and I would receive a refund in 10- 14 days. Not good enough given that i had to chase for information.
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22 days ago
I placed an order 20.05.22 received part of the order within 2 days, I was told the desk ordered would be here 10 working days later . I am still waiting ! Have contacted customer service to be told will now be delivered 1st July !
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22 days ago
I needed some files urgently 6 days ago so ordered them from Viking as they were in stock and if ordered before 4 pm would be delivered on the next working day. I still don't have them. They wouldn't let me update my billing or delivery address online "for security reasons" (which don't seem to affect any of the other online sites I visit regularly). It took me 5 goes on Live chat after constantly being thrown out as I was near the end of the process. When the order hadn't shown up 5 days (3 working days) later, I rang to enquire about my order. Eventually (after the agent I was on with spoke to the credit department - baffling in itself as I'd paid by debit card on an account with ample funds in) I was told my order had been put on hold but would now be released for delivery. WTF - was anybody ever going to tell me what was happening with my order or would I have been waiting come Christmas. I'm still none the wiser as to what the issue was. Now I want an invoice. Are they sending me one? Of course not. They want me to register with some website and then go on it and generate my own invoice. I made my next stationery order online with Ryman in less time than it took Viking to tell me my order had been put on hold. In summary - all too much hassle to use them again unless there's no option. My wasted time is more valuable than whatever I might have saved on their prices.
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