viking-direct.co.uk/enReviews

: 20,188Good

4.33

Reviews for viking-direct.co.uk/en

14,846 verified reviews in the last 12 months

20,188 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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the most relevant critical review


1 year ago
I placed an order on the website which was processed and then I received an email that the process didn't go through. I then logged in to check the card details I had on the account as I had previously made a purchase on the platform but was unable to view the card details. I contacted the accounts team who was unable to help as the contact was not familiar with the website. They tried to transfer me to the website team without success and after a few attempts gave up. This was quite disappointing as it was an important item I needed urgently. The website needs to be improved and easy to navigate. Also, it helps if a buyer can check card details and update accordingly. The filter sort option on the top of the products on the product page isn't great as well so I have to scroll down for a while to find my exact product. It was such a shame as I really wanted to make a purchase then but have now found alternatives.
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Reviews for viking-direct.co.uk/en

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 Verified review
15 days ago
Delivery was not as promised and free gift stated was not included. They were not very helpful when I contacted them either.
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 Verified review
15 days ago
Ordered a printer for next day delivery, week later the delivery company could not find our address still !!!!! address was correct very poor service had to cancel order and go else where as i need to work.
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15 days ago
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15 days ago
the package was time sensitive and arrived far too late (2 days after delivery date) Prompt deloivery would hav eresulted in a 5 star review. the product is ideal.
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 Verified review
16 days ago
The Ordering was quick and easy , but the delivery was taken to the Wong department with in the site even when requested to ask for Caroline Smith and that Building 5 was given as the address. This meant that we had to bring the goods to the 1st floor.
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 Verified review
16 days ago
Put in a order picked a Wednesday part came of order came on Saturday and still waiting for rest not good at all
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 Verified review
16 days ago
I thought I ordered 2 reams of paper the price was fair per ream. But when it arrived it was two half reams, I double checked and it was my mistake, however obviously the descriptions were not that clear and the pricing a bit high (for a half a ream ) or I would have noticed. Disappointed but not the end of the world.
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16 days ago
Paid more than if I'd used a well known competitor because it offered 1 day delivery - which slipped to 3 days.
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16 days ago
Dissapointed. Really Useful Box 64 litre found to be much cheaper at Ryman after purchase.
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 Verified review
16 days ago
The order is left on the ground floor, we are on the 3rd floor. Ladies in office have to climb 20 stairs to bring it up to the office. We have called you several times about this over the past 18 months but it still occurs.
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 Verified review
16 days ago
Next day delivery promised, it took 4 working days to arrive. Worst delivery ever from Viking even during the pandemic.
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 Verified review
16 days ago
only one item on our order has been delivered!! this is the second time we havent received all of our order.
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 Verified review
16 days ago
Goods arrived late. Ordered on Monday before 6pm and goods didn't arrive until Thursday. NI deliveries stated up to 48 hours and unfortunately the goods arrived after this time period.
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 Verified review
17 days ago
Why still list the item when it is not in stock? No gesture of goodwill, only an apology for wasting my time. Had I have known I could have got it elsewhere for a competitive price before it got sold out.
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17 days ago
Package arrive broken up
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17 days ago
Didnt receive item requested had to be returned still awiting refund
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17 days ago
Should have been told that if you order on a Saturday it won’t arrive until the following Tuesday
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 Verified review
18 days ago
Items missing and awaiting for the contact promised within 12hrs to resolve.
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 Verified review
18 days ago
Did not like the attitude of the driver. Box opened up as he lifted it.
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 Verified review
19 days ago
Paper has been delivered to our weighbridge site and not our offices
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