viking-direct.co.uk/enReviews

We have been buying from Viking for more than 7 years. I have made an order online for few items which are in stock and email came with tracking number later on. I have tracked the delivery and showing left from Heathrow depot and with the delivery driver. I have been waiting for the parcel until 7pm and no updates. Later on checked on tracking shows delivered at 8pm ? Called their customer service and explain everything, the guy over the phone advised that escalated to investigate. He offered me that he can place the another order for me at same pricing and offer. Another order placed and paid over the phone. after few days both deliveries came together and also delayed too so decided to returned the Jiffy bubble wrap which came twice in the order. Return requested on website and confirmation came through that they will collect in a few days. week passed but no one turned up. So again request made online and week passed on one turned up. Finally call customer service the lady over the phone told me she processed the collection and should be in a few days, they can not guarantee when ? Again week passed on collection made. Phoned again in frustration and spoke to the guy and asked for supervisor or manager but the guy over the phone advised that no one working or not available to answer. He raised again collection. Finally on Monday Driver came and collected but this is not the end. I have to made numerous calls for the refund. In the past after collection, you will get credit note and refund in a few days. Ordered in Mid April and refund received in 2nd week of June. We are now thinking to find other options