viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
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the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
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9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
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Reviews for viking-direct.co.uk/en

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9 days ago
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9 days ago
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10 days ago
It's a good service if you have everything in stock. If there are items to follow, then things fall apart. No information forthcoming, wasted time chasing. Just really poor.
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10 days ago
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10 days ago
Delivery date stated not met. Very disappointing
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10 days ago
I am constantly having shipping delays which makes it very hard to manage our office spaces.
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10 days ago
Still waiting for my order to arrive 7 days after placing order that was expected within 3-5 days of placing order
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11 days ago
not yet delivered 18 June
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13 days ago
IN my account they are saying that they delivered. In Gmail they are saying that they will dispatch it at a later time. Don't know what's happening with my order.
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13 days ago
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13 days ago
did not get my product and still waiting for it
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13 days ago
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13 days ago
Deliveries - I can never get my order delivered in the morning. We are a small office and only work mornings the delivery group they use will insist in trying to deliver in the late afternoon one week on and I am still waiting for my order. They used to be so great and have used them for over 20 years, looking at going elsewhere as we need next day delivery.
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13 days ago
Please deliver my order! I have been waiting for an unacceptable amount of time.
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14 days ago
I was supposed to receive a delivery on Friday, part of it came on Monday, it is now Thursday and the remainder still hasn’t been delivered
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14 days ago
The goods that were dispatched were wrong (our fault not Viking) however, requested return which seems to have been ignored..
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14 days ago
Order placed but not even despatched after a week. No information given as to when we may exoect our order. Very unlikely to use Viking again.
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14 days ago
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15 days ago
Order made 15th June, requested delivery 17th June, received delivery 20th June. This is the second time I have place an order and not received delivery as requested.
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15 days ago
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