viking-direct.co.uk/enReviews

: 20,237Good

4.33

Reviews for viking-direct.co.uk/en

14,857 verified reviews in the last 12 months

20,237 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
This is a fantastic product standing strong with only the shelf space to be configured according to buyers needs. The semi assembled storage unit made things easy, simple and interesting. My only issue is with the carrier, and the delivery man. Three times they called to find out if my post code was correct. They are inefficient courier using old post office data base. I tried to guide the driver how to get to my address with the van when he called me. They are two main roads to get to my address but one had been blocked by the council and we can only use the other one even as residents in the centre of London. Despite my guidance, he used the barricaded road and had no option but to use trolley to transport the unit over some unnecessary distance to my address. When he arrived I showed him the route he should have used seeing many cars parked on the street.
Report review

Show all positive reviews

the most relevant critical review


9 months ago
I recently ordered Office Depot 100 grm wove paper as the call centre sale staff couldn't find Conqueror despite being given the catalogue code. Thank god I checked it, finding it substandard definitely not 100 grms nor 90 grms more like a cheap photocopy paper. I would suggest this be removed from sale, Trades Description would apply here. I was fortunate to have a competent person to deal with the return he found the Conqueror immediately. I have yet another issue which wasted hours of my time on an order placed in July 27 which I noticed was going to the wrong address ( I just happened to be on the computer) and phoned back 5 minutes later to be told it couldn't be cancelled and would have to be sent out and returned. So I had to raise another order to the correct address, however, the consequence of this was no credit notes issued and three threating letters despite several phone calls about this. On my last call it was done Credit Notes raised ,balance at 00.00 I note that the concerning invoices are still listed on the statement ( 7301916 & 7351049 ) Finally I'm finding it very annoying to access statements and invoices with this ridiculous Corrivo timing out etc. I've never had so many problems with Viking in all the years I've used them as I have in 2020/21 .You will start to lose customers, so train your staff properly to understand the order process, accounts etc., and value your customers. I would also suggest that a review of your programming is needed, it is not user friendly.
Report review

Show all critical reviews

Reviews for viking-direct.co.uk/en

Filter 
Sort by Latest first 
(524)
(419)
(1488)
 Verified review
6 days ago
Ordered £63 of goods and the order has vanished with no apologies.
Report review
 Verified review
6 days ago
try to change an item after two minutes now I have to send it back
Report review
 Verified review
7 days ago
THE worst call centre experience I have ever had. Clueless operative who asked repeatedly for the same information, even after I had typed it into the chat window already. No Help No Clue where my item was or when it would arrive only that it would not be that day. So I bought from somewhere else on Express delivery for Saturday morning. Vastly more expensive. And then the boxes arrived out of the blue. So I wasted time money and energy for absolutely no reason. Lucky none of these sites have the ability to record a ZERO rating,
Report review
 Verified review
7 days ago
Was cold called to place an order, which I did. Was told I would get an invoice to pay. Was then called & told I had to pay up front as I hadn’t ordered in a while. Asked if I could pay online & told yes. Tried accessing to pay & then found I couldn’t do that so had to call to pay. When I did I was told my order had been cancelled as I wanted to pay online!! Asked to reorder the basket but then the discounts didn’t apply from the sales person originally. In the end bought my cartridges cheaper (nearly £20) elsewhere. Realise I shouldn’t order from cold calling!
Report review
 Verified review
7 days ago 
deliveries are not what i expect from your company. having been given the option of delivery dates my order came partly on one day the courier was supposed to have 4 parcels and could only find 2 and said he would bring the others the day after and came with1 parcel said they could not find the other parcel got in touch customer services and i am still waiting for a reply one week after my order being placed
Report review
 Verified review
7 days ago
Several times orders have arrived with odd mistakes in the order; a lever-arch file we never ordered in the place of a storage box we had ordered as part of a set of 2 boxes (1 arrived, 1 didn't). These problems are frustrating and becoming very frequent but what is more frustrating is how poor the customer service is after, giving us the inconvenience rather than the company.
Report review
 Verified review
7 days ago
Package hasn’t arrived a week later ; marketing emails being sent despite clear request for this not to happen
Report review
 Verified review
7 days ago
got better over the last year with deliveries, but now have to order £40 for free delivery
Report review
 Verified review
7 days ago
The order was delivered to the delivery address (unmanned) instead of the shipping address. The order was incomplete but there was nothing to tell me that the rest is coming.
Report review
 Verified review
7 days ago
item not received please refund me
Report review
 Verified review
8 days ago
Fabulous item. Difficult to construct as the instructions weren't very helpful. Fast delivery.
Report review
 Verified review
8 days ago
Absolute Rubbish
Report review
 Verified review
8 days ago
Prices are quite high The free gifts are not all available when you order by phone there should be no difference
Report review
 Verified review
9 days ago
ordered items not delivered to correct address
Report review
 Verified review
9 days ago
Use a better delivery company! We waited in all day on a Friday because the 'tracker' said the parcel was with the driver, only for it to go back to 'being on the way' and eventually being delivered on Monday.
Report review
 Verified review
9 days ago
I requested delivery on 27/6 as away until 26/6. Viking took no notice and tried to deliver it on 22/23-24 of June and then sent it back to the depot. Trying to sort this out has been very difficult as nobody at Viking seems to listen . Very poor customer service should you have problems
Report review
 Verified review
9 days ago
Report review
 Verified review
9 days ago
Complete cock-up by your call centre, wrong delivery address, Wrong billing address. Only by looking at the invoice several Times did I realise the error.Two hours later on the phone before It was sorted.
Report review
 Verified review
9 days ago
There was a mess up with my order but got resolved after speaking to a few different people
Report review
 Verified review
9 days ago
Still trying to get my delivery from over a week ago.
Report review