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wetroomsdesign.co.ukReviews

: 1,916Excellent

4.80

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certified since: 18/05/2015
updated on: 07/07/2022
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certified since: 18/05/2015
updated on: 07/07/2022
wetroomsdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At wetroomsdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for wetroomsdesign.co.uk

220 verified reviews in the last 12 months

1,916 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago 
Excellent customer service, they kept me up to date the whole time and the tray arrived faster than expected... Super high quality product. Worth the price for certain. Thx!
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the most relevant critical review


4 months ago
I only received part of the order. The company did say they were going to review this and get back to me but I have had to chase them for a response. The company has been very efficient in previous orders, and the products are second to none. However, paying for an item and only receiving part of it and it not getting resolved quickly has unfortunately lowered my opinion. Hopefully it gets resolved
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Reviews for wetroomsdesign.co.uk

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 Verified review
4 months ago
I only received part of the order. The company did say they were going to review this and get back to me but I have had to chase them for a response. The company has been very efficient in previous orders, and the products are second to none. However, paying for an item and only receiving part of it and it not getting resolved quickly has unfortunately lowered my opinion. Hopefully it gets resolved
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Answer by wetroomsdesign.co.uk
4 months ago
Thank you for your review. We strive to provide an exceptional service and welcome feed back to help make any improvements needed. In this case we dispatched your order with next day delivery and it appeared that it was delivered and signed for. After being contacted about the issue of a partial delivery, we acted swiftly by asking you to question anyone who may have taken delivery and we then contacted the courier. We were advised to open an investigation if the missing item was not found by you. The following day, we sent you an email asking whether or not you had found the missing item, but had no response from you. Due to no response, we marked the issue with your order as resolved. Following an investigation into how these events unfolded, we discovered that the email address provided on your account had a typo and all of our emails were being sent to an incorrect address. We understand your disappointment and frustration in this matter. We aim to learn from this and create a framework which will prevent any of our valued customers having to experience this in the future. We hope that now this delivery issue has been resolved, you're happy with the final outcome. If you have any further questions or concerns, please feel free to contact our team and we will be happy to help.
 Verified review
10 months ago 
Products as described, delivery time could be better
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 Verified review
9 months ago 
overall good but long delivery
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 Verified review
10 months ago
Good product but slow to ship
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 Verified review
1 year ago
I expected faster delivery
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Answer by wetroomsdesign.co.uk
1 year ago
Dear Alfie, Thank you for your review. Looks like the delay with your order was caused by the courier. Apologies for that. We do our best to pack the goods well and ship them on time, however sometimes it all depends on the person that just has your goods. Our goods are delivered by TNT or ParcelForce with fastest possible service, however unfortunately we are not able to guarantee they will always deliver on time. I am happy to hear that the tray eventually arrived safely. Kind regards David 0800 368 9956
 Verified review
11 months ago
Great Product
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 Verified review
10 months ago
3/5 stars...
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