Certificate for softfloorkids.co.uk

No. XAB9D0EBBDE94FEB92509E7E9229792A0
 

Approved on
05/06/2014
Valid until
04/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloorkids.co.uk



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 96 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 420 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/01/2018
Date of order
05/01/2018
19/01/2018
The product is exactly what we wanted and are pleased with the items. The reason we could not give 5 was the delivery provided by the courier, we had to wait over a week when it was supposed to be overnight delivery. The courier said we were closed when they tried to deliver at 3pm and had apparently left a card, however they did not and we are a nursery open from 7:30am to 6pm every week day
3.67
Good

Date of publication
18/01/2018
Date of order
11/01/2018
18/01/2018
Great product, excellent communication and quick delivery.
5.00
Excellent

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
Perfect My 7month old was struggling to crawl on our wooden floor, this has helped and the cow print looks like an expensive rug
5.00
Excellent

Date of publication
13/01/2018
Date of order
06/01/2018
13/01/2018
The mats are fantastic thank you
5.00
Excellent

Date of publication
13/01/2018
Date of order
30/12/2017
13/01/2018
Still waiting
1.00
Very Poor

Date of publication
09/01/2018
Date of order
26/12/2017
09/01/2018
Delivered earlier than expected
5.00
Excellent

Date of publication
09/01/2018
Date of order
31/12/2017
09/01/2018
Iteam as described. Very good quality. Happy with the purchase.
5.00
Excellent

Date of publication
05/01/2018
Date of order
29/12/2017
05/01/2018
very good prices and good service, highly appreciated. thanks
5.00
Excellent

Date of publication
05/01/2018
Date of order
29/12/2017
05/01/2018
The soft play floor is not as soft as I expected.
3.33
Fair

Date of publication
22/12/2017
Date of order
14/12/2017
22/12/2017
great floor for my daughter, to learn to situp on.
5.00
Excellent

Date of publication
20/12/2017
Date of order
08/12/2017
20/12/2017
After over a week of waiting for delivery I get my order and it turn out that it's not a brand new product Mat is dirty, some parts are wet, came without original pacage. I get used product for regular price and SoftFloorKids don't even try to pretend that its new, they just threw dirty stuff in a random box and send to me. I'm very disappointed, definitely don't recommend.
1.00
Very Poor

Date of publication
18/12/2017
Date of order
11/12/2017
18/12/2017
Excellent delivery but two of the tiles were faulty. No way to contact the company with photos to describe the problem and get replacements. Very impersonal and difficult, so didn't bother in the end. So no customer service
3.67
Good

Date of publication
17/12/2017
Date of order
10/12/2017
17/12/2017
Received the wrong items and delivery kept being delayed.
2.33
Poor

Date of publication
16/12/2017
Date of order
07/12/2017
16/12/2017
Great product, service and speedy delivery Very happy with my purchase.
5.00
Excellent

Date of publication
15/12/2017
Date of order
08/12/2017
15/12/2017
Pleased with the item (foam playtiles) but thought the packaging was poor. Tiles were loose in oversized cardboard box which had been squashed in transit. Tape to seal the flaps was inadequate. Much to my surprise the contents did arrive safely but it could so easily have been a different story.
3.00
Fair

Date of publication
14/12/2017
Date of order
27/11/2017
14/12/2017
Goods arrived in a box which was double size required hence the ridiculous shipping charge
3.00
Fair

Date of publication
12/12/2017
Date of order
30/11/2017
12/12/2017
Great products and excellent customer and delivery service
5.00
Excellent

Date of publication
12/12/2017
Date of order
05/12/2017
12/12/2017
Great communication Fast delivery experience
5.00
Excellent

Date of publication
11/12/2017
Date of order
02/12/2017
11/12/2017
This was our second order of flooring as we were so pleased with the first one. It is made to last and the first one is still in a great condition after four years of being played on every day by kids under five.
5.00
Excellent

Date of publication
11/12/2017
Date of order
04/12/2017
11/12/2017
excellent service
5.00
Excellent

Date of publication
10/12/2017
Date of order
03/12/2017
10/12/2017
First class looks good although haven't put it together yet
5.00
Excellent

Date of publication
10/12/2017
Date of order
02/12/2017
10/12/2017
Excellent
5.00
Excellent

Date of publication
08/12/2017
Date of order
01/12/2017
08/12/2017
Helpful customer services, thanks.
Perhaps UK Click & collect options would have be nice to have?
4.67
Excellent

Date of publication
06/12/2017
Date of order
29/11/2017
06/12/2017
Perfect
5.00
Excellent

Date of publication
04/12/2017
Date of order
27/11/2017
04/12/2017
The product has been bought for my grandson for Christmas. He hasn’t, therefore, tried it, but I believe he will love it.
5.00
Excellent

Date of publication
30/11/2017
Date of order
23/11/2017
30/11/2017
Great communication and the goods delivered in good timing.
5.00
Excellent

Date of publication
30/11/2017
Date of order
23/11/2017
30/11/2017
We have used this company before and would definitely recommend them. Excellent customer service and speedy delivery. The product is fantastic quality we are very pleased and the boys love the road design.
5.00
Excellent

Date of publication
28/11/2017
Date of order
21/11/2017
28/11/2017
The floor tiles arrived within days of ordering and they are amazing. Bright and colourful they are exactly what I was looking for.
5.00
Excellent

Date of publication
28/11/2017
Date of order
21/11/2017
28/11/2017
Brilliant flooring. Did my son's bedroom first and my daughter loved it so much we bought for her too. Good quality, easy to clean and no more lego or Barbie doll bits to stand on or get lost in a fluffy rug... Bright, neat and soft on the feet
5.00
Excellent

Date of publication
22/11/2017
Date of order
14/11/2017
22/11/2017
Really fast delivery and great product. Really quick at answering if you call them, but if you contact Facebook page the response is very slow. Don’t let this deter you from ordering though, product is great.
No smell like with some foam mats. Good quality.
4.67
Excellent

Date of publication
18/11/2017
Date of order
11/11/2017
18/11/2017
Happy very fast sevice
5.00
Excellent

Date of publication
16/11/2017
Date of order
09/11/2017
16/11/2017
Easy to deal with, excellent quick delivery service, will use again
5.00
Excellent

Date of publication
15/11/2017
Date of order
08/11/2017
15/11/2017
Smooth ordering and payment and the delivery was quick. I’m really happy with my children’s road mats
5.00
Excellent

Date of publication
15/11/2017
Date of order
08/11/2017
15/11/2017
Excellent service
5.00
Excellent

Date of publication
15/11/2017
Date of order
07/11/2017
15/11/2017
Great protective Mat
4.00
Good

Date of publication
11/11/2017
Date of order
04/11/2017
11/11/2017
Second time I have bought from here and brilliant service.
5.00
Excellent

Date of publication
09/11/2017
Date of order
02/11/2017
09/11/2017
The quality and the design of the mat is really good.
4.67
Excellent

Date of publication
09/11/2017
Date of order
02/11/2017
09/11/2017
Great all round.
5.00
Excellent

Date of publication
07/11/2017
Date of order
31/10/2017
07/11/2017
Flooring is excellent. Just what we had hoped for. Easy to lay and our little girl loves it. Dispatch was quick and although there was a confusion with the delivery company it arrived on the date specified. Would recommend this company.
4.33
Good

Date of publication
01/11/2017
Date of order
20/10/2017
01/11/2017
Really great product, good service and prompt delivery thanks
5.00
Excellent

softfloorkids.co.uk

softfloorkids.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloorkids.co.uk
softfloorkids.co.uk

Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloorkids.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.