Certificate for softfloorkids.co.uk

No. XAB9D0EBBDE94FEB92509E7E9229792A0
 

Approved on
05/06/2014
Valid until
04/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloorkids.co.uk



Excellent

4.64/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 47 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 347 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
These are great products and a prompt delivery service
5.00
Excellent

Smooth transaction. Swift delivery and goods as described.
5.00
Excellent

Excellent service all round
5.00
Excellent

Very fast delivery. Very good quality mats. My son is enjoying his new play area. The mats are very good quality. I would definitely recommend them
5.00
Excellent

Item arrived as ordered. Be careful about estimating area, because of the way the tiles link together it is hard to work out the total area they cover, i.e. tile area multiplied by number of tiles overestimates the total area they will cover. Tile area with and without edging would be useful.
4.67
Excellent

Delivered very quickly and a really well made product
5.00
Excellent

Great Customer service, they contact directly the driver to let him know my delivery instructions. Delivery was realy quick. Packaging was protective enough.
The products were exactly what we expect. They looks really good, easy to assemble, colors are the one expected. We orders letters and they provide them with differents colors that match the plain tile. The results is really good.
5.00
Excellent

Fantastic play mat. Very good quality and fast delivery. Perfect
5.00
Excellent

Delighted with the product just felt the delivery cost was high.
4.67
Excellent

Item i wanted was out of stock but Magda at customer service soon sorted it out and sent me alternatives very quickly. Very pleased with service and mats I will recommend you thank you
5.00
Excellent

Ordered on Monday, delivered on Wednesday.
Tiles easy to put together, comfortable underfoot and great to look at - v colourful and well made. Our Grandson loves it
5.00
Excellent

Super quality. World map is fabulous with good strong colours. Scotland is not on it Girl in office was very helpful and delivery was prompt. Would certainly recommend
5.00
Excellent

Great service and product
5.00
Excellent

Good service
4.00
Good

Great customer service when I enquirer first time
Delivery was speedy
Went back to order more
5.00
Excellent

Stupid shop. Choosed the mats for a child, selected shipping to Lithuania. 20 pounds for shipping Wanted to buy the best for my child.. Payed. After a day got the refund and a letter that they cannot send to Lithuania "sorry our carrier rates have changed due to British exchange rate" What .. ..??? So why they let choose country in the shop and claiming that ships to Europe? Waste of time...
1.00
Very Poor

Great experience and very happy with product
5.00
Excellent

Easy site to use and order delivered quickly.
5.00
Excellent

I ordered the extension pack as felt the original pack was too large. I only needed 2 tiles as I was using it as a base board for something. Perhaps offer that to customer's, to purchase just a few tiles if you do not offer this at the moment. I'm not terribly good with computers so this may have been an option and I just haven't noticed. Item looks the part though thanks.
5.00
Excellent

Very happy with everything.
5.00
Excellent

It is great product, it ust didn't come in a practical storage pocket as the previous order, where you could store unused pieces.
4.67
Excellent

Fantastic range of mats
4.33
Good

Second time customer as so happy the first time. Our cow play may is brilliant
5.00
Excellent

i was very satisfied with my foam flooring, excellent quality, it was delivery that let the side down, i ordered on 12/12, they said they tried to deliver the next day and left a card which they did not I phoned the suppliers on 22/12 and they dealt with it immediately and my goods were delivered the next day, but in a battered dirty box, not suppliers fault i'm sure.
3.67
Good

Fast delivery. Good quality, thick foam tiles
5.00
Excellent

Great website great product delivered on time
5.00
Excellent

Thank you
5.00
Excellent

Thanks for e
5.00
Excellent

One letter was missing when delivered but this was received within a couple of days. Very good service.
5.00
Excellent

Very good
5.00
Excellent

My order arrived much faster than expected and all items were in perfect condition Thank you very much
5.00
Excellent

Fantastic service - can't recommend this retailer enough. We'd under ordered originally, and they managed to top up our order before it left the warehouse and still have our order delivered next day in time to complete a play room for a birthday present - thank you
5.00
Excellent

Very
5.00
Excellent

Great product
5.00
Excellent

I ordered the clock tile but had not realised I also needed to add the clock. I have had to order this separately and the delivery is nearly as much as the clock. It would be great if your website in the future would prompt compatible items e.g. if buying clock cut-out it prompts clock purchase as well. Linked selling is great for the customer but also great for the business too.
4.33
Good

Very satisfied with this company. The man on the phone couldn't have been more helpful. Goods arrived well before expected delivery date. Will use again. Kate
5.00
Excellent

Good website with accurate stock listing.
Fast delivery, will use again.
4.00
Good

Love my soft foam mats. Really brings and comfortable to play on for my baby.
5.00
Excellent

Delivery is appalling. More than 10 of total cost, yet no guarantee of when it will arrive and an expectation that we will just be availible for whenever it will arrive. This business is not set up to trade with consumers.
3.33
Fair

Totally satisfied with the quality of the floor mats and speed of delivery.
5.00
Excellent

softfloorkids.co.uk

softfloorkids.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloorkids.co.uk
softfloorkids.co.uk

Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloorkids.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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