Certificate for softfloorkids.co.uk

No. XAB9D0EBBDE94FEB92509E7E9229792A0
 

Approved on
05/06/2014
Valid until
04/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloorkids.co.uk



Excellent

4.74/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 143 Trusted Shops reviews collected in the last 12 months.
In total, softfloorkids.co.uk has already collected 490 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2018
Date of order
08/06/2018
16/06/2018
Amazing product and customer service but delivery arrived torn and dirty luckily not effecting the product
4.33
Good

Date of publication
14/06/2018
Date of order
06/06/2018
14/06/2018
brilliant next day delivery - I ordered a sample. The information about the sample was very helpful.
5.00
Excellent

Date of publication
13/06/2018
Date of order
27/04/2018
13/06/2018
good quality
5.00
Excellent

Date of publication
12/06/2018
Date of order
04/06/2018
12/06/2018
Prompt delivery and items arrived as described.
5.00
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Prompt delivery. The pink ones where packaged and wrapped up nearly however the grey ones were just placed loose into the bottom of the box... luckily they don't seem misshapen or squashed
4.33
Good

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
A speedy great service, myself and my children are so impressed with the flooring, will be putting another order in very soon
5.00
Excellent

Date of publication
10/06/2018
Date of order
02/06/2018
10/06/2018
Very quick delivery of item. Thrilled with quality of floor mat, our young daughter loves it and it will be excellent for helping her get going with crawling and walking Also the strong black and white colours are great for little eyes
5.00
Excellent

Date of publication
03/06/2018
Date of order
27/05/2018
03/06/2018
Quick delivery, low price and good quality
5.00
Excellent

Date of publication
30/05/2018
Date of order
23/05/2018
30/05/2018
The product is fantastic and the customer service was excellent.

The items arrived in a knackered old box but they weren’t damaged so all in all a fantastic shopping experience. Would definitely recomend them.
4.00
Good

Date of publication
29/05/2018
Date of order
21/05/2018
29/05/2018
Used chat service for advice and got perfect sensory matt for my room
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
Lovely little clock for my granddaughter
5.00
Excellent

Date of publication
18/05/2018
Date of order
11/05/2018
18/05/2018
The item arrived very quickly and the customer service was very efficient in dealing with the lack of an item and arrange its substitution.
5.00
Excellent

Date of publication
01/05/2018
Date of order
24/04/2018
01/05/2018
Totally worth every penny very happy
5.00
Excellent

Date of publication
29/04/2018
Date of order
22/04/2018
29/04/2018
Great service
4.67
Excellent

Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Slower than I would have liked dispatch and the size of the packaging box was insane compared to the product. Otherwise the product was great, exactly what I expected and need.
4.00
Good

Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Excellent customer service
5.00
Excellent

Date of publication
24/04/2018
Date of order
17/04/2018
24/04/2018
Rapid delivery good value
5.00
Excellent

Date of publication
21/04/2018
Date of order
14/04/2018
21/04/2018
This was our second colored floor order. Last time, red was underrepresented, so I added a note asking if we could make sure we got some more red ones in this batch. They went above and beyond to send us EXTRA red blocks. We are customers for life :-)
It goes without saying that the product is great and is serving us well. It’s odorless and perfect bounciness. The finish is also very precise.
5.00
Excellent

Date of publication
20/04/2018
Date of order
13/04/2018
20/04/2018
Had a very good experience with this company. Extremely happy with the quality of the mats. Generally got an impression of a very professional approach (had to call them to sort out something, it was addressed quickly and professionally), very pleased. Good job Thank you.
5.00
Excellent

Date of publication
16/04/2018
Date of order
09/04/2018
16/04/2018
Very efficient order and delivery. Great products
5.00
Excellent

Date of publication
10/04/2018
Date of order
03/04/2018
10/04/2018
Goods were meant to be dispatched next working day. Mine weren’t. Then it took 3 working days plus a weekend for my items to be delivered which is not good enough when you are paying nearly £7 for delivery (acceptable if delivery was free maybe).
Product is poor quality and has little holes all over. Do not recommend. Wish I had paid more for a better quality product from a different retailer.
2.00
Poor

Date of publication
09/04/2018
Date of order
29/03/2018
09/04/2018
Product arrived quicker than expected and are a really good quality that will seem to last a while. Price is a bit high but the quality is good
4.33
Good

Date of publication
06/04/2018
Date of order
30/03/2018
06/04/2018
Thanks for the speedy delivery
5.00
Excellent

Date of publication
06/04/2018
Date of order
29/03/2018
06/04/2018
Great choice of products and quick delivery. Very happy with the quality of the products.
5.00
Excellent

Date of publication
05/04/2018
Date of order
29/03/2018
05/04/2018
Excellent products for kids
5.00
Excellent

Date of publication
04/04/2018
Date of order
28/03/2018
04/04/2018
Great service
5.00
Excellent

Date of publication
04/04/2018
Date of order
27/03/2018
04/04/2018
Items are as expected and service was excellent
5.00
Excellent

Date of publication
03/04/2018
Date of order
26/03/2018
03/04/2018
The box was open when delivered and left out in the rain, even though I was in the house at the time. I tried to contact the company about this issue but struggled to find a way of contacting them and when I did it said the page had an error.
1.67
Poor

Date of publication
03/04/2018
Date of order
26/03/2018
03/04/2018
Great mats just what I was after. Arrived quickly
5.00
Excellent

Date of publication
26/03/2018
Date of order
13/03/2018
26/03/2018
The floor mats are fun, educational and ideal for safe play areas.
We are extremely pleased with them.
5.00
Excellent

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Didn't actually need customer service
5.00
Excellent

Date of publication
21/03/2018
Date of order
13/03/2018
21/03/2018
Second one I've bought sonibcoukd join together. Fab product and excellent speedy delivery. Thanks
5.00
Excellent

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
I made my order on Tuesday and requested the delivery to be done on Thursday morning which was done.
5.00
Excellent

Date of publication
19/03/2018
Date of order
10/03/2018
19/03/2018
Good product. Quick delivery.
5.00
Excellent

Date of publication
19/03/2018
Date of order
12/03/2018
19/03/2018
Great love it thank great price once again i thank you
5.00
Excellent

Date of publication
15/03/2018
Date of order
08/03/2018
15/03/2018
Expected 20mm mats to be much softer, but they were very firm not what i expected
4.00
Good

Date of publication
14/03/2018
Date of order
07/03/2018
14/03/2018
Delighted with the mats we bought, thank you
5.00
Excellent

Date of publication
13/03/2018
Date of order
05/03/2018
13/03/2018
Goods as expected quick delivery
5.00
Excellent

Date of publication
09/03/2018
Date of order
26/02/2018
09/03/2018
Super speedy ordering and delivery
5.00
Excellent

Date of publication
28/02/2018
Date of order
21/02/2018
28/02/2018
Really excellent quality and service.
5.00
Excellent

softfloorkids.co.uk

softfloorkids.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloorkids.co.uk
softfloorkids.co.uk
Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloorkids.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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