Certificate for paintsprayer.co.uk

No. XA9A968600C063A5B713115BF7813FF3A
 

Approved on
30/09/2016
Valid until
29/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for paintsprayer.co.uk



Good

4.34/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 89 Trusted Shops reviews collected in the last 12 months.
In total, paintsprayer.co.uk has already collected 130 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/05/2019
Date of order
15/05/2019
23/05/2019
Both very small Items were delivered In small box said items could have been posted in one envelope rather than expense of a courier delivery charge the postage charge was more expensive than a single item I purchased that's why I purchased two items
3.67
Good

Date of publication
23/05/2019
Date of order
16/05/2019
23/05/2019
Ordered a small part but changed my mind. Returning the item was easy and the communication with customer services (Andre Land) at Paintsprayer was first class. Very helpful.
5.00
Excellent

paintsprayer.co.uk replies: 24/05/2019
Dear Lynn, thank you for your feedback We'll make sure to forward this to our colleague. Kind regards, Team Paintsprayer.co.uk

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
fast delivery great no hassle service
5.00
Excellent

Date of publication
19/05/2019
Date of order
12/05/2019
19/05/2019
Delivery on invoice should be on 14th may actually came on 16th
Ordered for Great Britain came fitted with a European plug ie 2pin not 3pin
2.33
Poor

Date of publication
14/05/2019
Date of order
06/05/2019
14/05/2019
Very good service, communication and delivery. Thank you.
4.00
Good

Date of publication
12/05/2019
Date of order
29/04/2019
12/05/2019
Very helpful customer service - but slightly delayed delivery.
4.33
Good

Date of publication
12/05/2019
Date of order
04/05/2019
12/05/2019
Overall good
4.33
Good

Date of publication
11/05/2019
Date of order
04/05/2019
11/05/2019
Not tested yet
4.33
Good

Date of publication
08/05/2019
Date of order
29/04/2019
08/05/2019
A Good product at a good price, been away hence delay in review, many thanks
5.00
Excellent

Date of publication
07/05/2019
Date of order
29/04/2019
07/05/2019
Good service. Quick delivery.
5.00
Excellent

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Very good servicemen
5.00
Excellent

Date of publication
04/05/2019
Date of order
27/04/2019
04/05/2019
Delivery is 4 and not 5 because the package was damaged, first I thought it was the courier but later I realised that also the box for the machine was showing some damage.
Anyway, the paint sprayer was fine.
4.67
Excellent

Date of publication
02/05/2019
Date of order
23/04/2019
02/05/2019
Parts arrived earlier than expected and as requested.
Excellent service, would definitely recommend.
5.00
Excellent

Date of publication
01/05/2019
Date of order
23/04/2019
01/05/2019
Product and service fine. Delivery cost for two items which weighed less than the packaging was ridiculous.
Thank you for the parts, anyway , you side of the deal was fine.
3.67
Good

Date of publication
13/02/2019
Date of order
03/02/2019
13/02/2019
The goods came within a few days as expected. Excellent online shop
5.00
Excellent

Date of publication
06/02/2019
Date of order
30/01/2019
06/02/2019
Customer service great. Delivery was very quick and packed well. The product is spot on
5.00
Excellent

Date of publication
01/02/2019
Date of order
25/01/2019
01/02/2019
Delivery was quick but I received the wrong part and not happy that I had to pay £6.95 for delivery and I'm getting no help with returning item
1.00
Very Poor

paintsprayer.co.uk replies: 04/02/2019
Dear customer, I cannot see that you have contacted us regarding the return of this item. Can you please send an E-mail to customercare@paintsprayer.co.uk with your order number etc. so we can sort this for you? Thank you in advance. Kind regards, Paintsprayer.co.uk

Date of publication
27/01/2019
Date of order
19/01/2019
27/01/2019
Only 400 characters bullet points below.
- Ordered Saturday as guaranteed by Tuesday, arrived Thursday
- Customer service phone number does not contact paintsprayer, it contacts the manufacturer. Completely pointless when chasing an undelivered item.
- Emails are slow replying.
- I have a large influence in the property world and will never use this website again, very disappointing servic
2.67
Fair

paintsprayer.co.uk replies: 28/01/2019
Dear customer, thank you for the review. I can see that you contacted our mailservice on the 24th for the return which was replied to the same day. I cannot see any contact before that. We regret that the order took so long to get there. This will be discussed with our shipping dep. and DPD. The Wagner phone can also let us know regarding a delayed parcel so we can start an investigation.

Date of publication
24/01/2019
Date of order
17/01/2019
24/01/2019
Good product
5.00
Excellent

Date of publication
23/01/2019
Date of order
15/01/2019
23/01/2019
Once used to it works great and does the job quickly
5.00
Excellent

Date of publication
22/01/2019
Date of order
13/01/2019
22/01/2019
Site easy to navigate, delivered on time
5.00
Excellent

Date of publication
21/01/2019
Date of order
12/01/2019
21/01/2019
All good just customer service didn’t reply on my email.
Regards
4.33
Good

Date of publication
18/01/2019
Date of order
11/01/2019
18/01/2019
I still have'nt received my order, so what else do you expect my review to be
1.00
Very Poor

paintsprayer.co.uk replies: 21/01/2019
Dear customer. Thank you for your review. I have checked with my colleague and part of your order was not deliverable at the moment of ordering. We expect the item to be in this week so it can be shipped. Thank you for your patience and understanding. Kind regards, Team Paintsprayer.co.uk

Date of publication
17/01/2019
Date of order
10/01/2019
17/01/2019
Worst company to shop for, they dont have even have a customer service number to call when they provide faulty parts, the number of their website is wagners techical support team. If you e-mail paint sprayer they dont even reply so better to buy wagner products from a trusted supplier
1.00
Very Poor

paintsprayer.co.uk replies: 22/01/2019
Dear Customer, thank you for your review. We have been in touch with you regarding your order. My colleagues have credited this order to you and indeed a wrong part was shipped. You received a full refund of this order and we hope that it is settled. Of course our apologies for the delay in response. We will take this feedback in to account. Thanks again, Team Paintsprayer.co.uk

Date of publication
17/01/2019
Date of order
08/01/2019
17/01/2019
All went smoothly, nothing to report
5.00
Excellent

Date of publication
17/01/2019
Date of order
26/12/2018
17/01/2019
Ordered 950w spray unit given a delivery date but it did not turn up given a second date but still did not turn then informed that the item was out of stock and they did not know when stock would arrives so cancelled the order. The one good thing is they refunded the money the same day the order was cancelled
1.00
Very Poor

paintsprayer.co.uk replies: 18/01/2019
Hello John, Thank you for your review. We did have some problems with the delivery of products to our warehouse. Therefore we were not able to give an exact time of delivery to you. This fortunately does not happen a lot, however, we can imagine this is not what you expect from us. We will use your feedback to make sure that this doesn't happen again. Thanks again. Regards, Team Paintsprayer.co.uk

Date of publication
16/01/2019
Date of order
08/01/2019
16/01/2019
Delivered exactly as quoted and on time. Communication was excellent.
A totally seamless delivery.
Product packed in a very professional way and arrived undamaged.
5.00
Excellent

Date of publication
04/01/2019
Date of order
23/12/2018
04/01/2019
Delivered very quickly. Product as advertised.
5.00
Excellent

Date of publication
27/12/2018
Date of order
19/12/2018
27/12/2018
Very nice service
5.00
Excellent

Date of publication
05/12/2018
Date of order
28/11/2018
05/12/2018
I have still not received my item. They portray themselves as Wagner but are not. They have no uk number and only through research can you trace them to the Netherlands. The delivery is going to be at least one week late.
1.00
Very Poor

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
good company to deal with
5.00
Excellent

Date of publication
27/11/2018
Date of order
20/11/2018
27/11/2018
Great service
5.00
Excellent

Date of publication
26/11/2018
Date of order
19/11/2018
26/11/2018
Great communication and fast delivery.
5.00
Excellent

Date of publication
25/11/2018
Date of order
18/11/2018
25/11/2018
Fast delivery and this machine is absolutely fantastic.
Cheers
5.00
Excellent

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
Whilst I can't fault the goods or delivery, I was concerned to find that in the early hours of the morning following my purchase the card I'd used was subject to two attempts of fraud.
4.33
Good

paintsprayer.co.uk replies: 29/11/2018
Hello! Thank you for your review. This is the first time we heard something like this. We have also forwarded your message to our payment provider. They checked, and can only see one payment that went correctly. Also, it was not flagged as an 'high risk' payment. If you keep experiencing this issue, please contact your credit card company directly. Kind regards, Paintsprayer.co.uk

Date of publication
20/11/2018
Date of order
13/11/2018
20/11/2018
Delivered when expected. The product came in great condition
5.00
Excellent

Date of publication
18/11/2018
Date of order
10/11/2018
18/11/2018
Very good
5.00
Excellent

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
Very quick delivery
5.00
Excellent

Date of publication
11/11/2018
Date of order
03/11/2018
11/11/2018
Great product and delivery.
5.00
Excellent

Date of publication
04/11/2018
Date of order
28/10/2018
04/11/2018
Excellent sevice
5.00
Excellent

paintsprayer.co.uk customer reviews

paintsprayer.co.uk

paintsprayer.co.uk was certified by Trusted Shops on 30/09/2016.

Contact
J.C. Beetslaan 39
2131AG Hoofddorp
Netherlands
customercare@paintsprayer.co.uk
paintsprayer.co.uk
Owner
SolverMedia B.V.
J.C. Beetslaan 39
2131AG Hoofddorp
Netherlands
Authorized representative
Michiel Verwoerd
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with paintsprayer.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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