Certificate for rosebikes.co.uk

No. XA82F74829A341D94D962D4C463321B89
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.co.uk



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 69 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 582 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Fabulous people to deal with and will certainly be buying again :-)
5.00
Excellent

Great to deal with even if they are a long way away/in a different country
5.00
Excellent

Still waiting for order delivery
1.00
Very Poor

rosebikes.co.uk replies: 01/09/2017
Thank you for your feedback. We sincerely apologize for the inconvenience caused and are happy that a member of staff could already solve this issue. Your ROSE Bikes team

Delivered on time as promised
5.00
Excellent

love the fox 36 fork cheers top shop i would buy use again cheers
5.00
Excellent

item was dispatched from Germany to UK quicker than i get things from the UK. Top notch service. Highly recommended.
5.00
Excellent

Awesome: speedy, easy transaction, goods perfect, good comms, great price, many, many thanks :-)
5.00
Excellent

Wonderful service, thank you.
5.00
Excellent

Really easy to use the website. The service and speed of delivery was excellent.
5.00
Excellent

The bike is awesome. The only thing is the last stage of the delivery was a nightmare as we were told that the bike had been delivered when it hadn't. Even worse, we were told it had been signed for and they had proof of delivery. When I challenged this concerning who had signed, the bike turned up and they delivered next day. It came good in the end though and I don't regret the bike at all.
3.33
Fair

rosebikes.co.uk replies: 07/08/2017
Thank you for your feedback. It is nice to hear that you are happy with your new bike and we hope you will enjoy your first rides. We are very sorry, however, that there were problems with the delivery that made you feel worried. We will pass on your criticism to our forwarder. your ROSE-Bikes-Team

Delivery on time - notifications clear and the best price around despite being imported. Will definitely use again
5.00
Excellent

Very fast delivery of a hard to get hold of item with excellent tracking. Have used since for other items.
5.00
Excellent

Great service and price
4.33
Good

Great service
5.00
Excellent

No issues, all went smoothly
5.00
Excellent

No problems with the transaction or the goods. However, box was damaged on delivery.
4.00
Good

rosebikes.co.uk replies: 21/07/2017
Thank you for your feedback. We are sorry to hear that the box was damaged on delivery. It is good to hear that the bike was in a perfect condition nevertheless. If a parcel looks damaged upon arrival, you have always got the possibility to open it while the delivery person waits and, if necessary, ask for a written confirmation of the damage. Your ROSE Bikes team

The bike was delivered in a timely manner, but despite it stating on the order confirmation that the brakes should be setup for the UK, I was sent a bike with the 'continental' brake setup. I have since emailed customer service at Rose bikes without a reply.
3.00
Fair

rosebikes.co.uk replies: 19/07/2017
Thank you for your feedback. It’s sad to hear that the brakes of your bike were not setup as desired. We sincerely apologize for the inconvenience caused and are glad that we have already found a satisfying solution. ROSE-Bikes Team

All goods as described and arrived promptly in good condition. Customer service via email communication was faultless.
5.00
Excellent

Top service from a top shop.
5.00
Excellent

Fast delivery & excellent item
5.00
Excellent

Wonderful, quick service. A+
5.00
Excellent

goods arrived well packed and in good time
4.00
Good

My only complaint is that shipping to the uk has no option for different shipping methods like next day or express. Otherwise. All good.
4.33
Good

Excellent service, excellent product
5.00
Excellent

Spoke with a Helpful Technical expert before buying new Shock. Part then arrived quickly and works perfectly. Very likely to use this store again.
5.00
Excellent

Amazing service.
5.00
Excellent

First Class Service. Speedy Delivery & Securely Packaged.
5.00
Excellent

Online purchase, very easy, very pleased. The particular item I wanted was not available in the UK at a price I was willing to pay. I got it cheaper from Rose Bikes even with the shipping costs, thank you.
5.00
Excellent

Was concerned buying from the continent - needn't have been, Delivery prompt and rotors exactly as specified. Thanks. Will use again.
5.00
Excellent

Very good shop, Recommended
5.00
Excellent

Reliable seller and very easy transaction.
5.00
Excellent

Excellent service would definitely recommend
5.00
Excellent

Would use again...very speedy delivery and excellent service
5.00
Excellent

I would definitely use them again.

Thanks very much, excellent service.

Arnold
5.00
Excellent

It arrived on good time and I was able to return an item quite easily.
5.00
Excellent

Smooth transaction all good
5.00
Excellent

Everything came as ordered
4.33
Good

Quick delivery from Germany and a great price.
5.00
Excellent

Everything seemed to go very smoothly. Having had this type of product before and having had it break I won't comment on the product until it's been working for some time, but so far so good.
5.00
Excellent

german precision very good service
5.00
Excellent

rosebikes.co.uk customer reviews

rosebikes.co.uk

rosebikes.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.co.uk

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
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More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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