Certificate for ROSE Bikes

No. XA82F74829A341D94D962D4C463321B89
 

Approved on
29/08/2013
Valid until
28/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ROSE Bikes



Excellent

4.67/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 147 Trusted Shops reviews collected in the last 12 months.
In total, ROSE Bikes has already collected 735 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/11/2018
Date of order
12/11/2018
20/11/2018
Great service, good stock of decent parts and good delivery this time.
5.00
Excellent

Date of publication
18/11/2018
Date of order
11/11/2018
18/11/2018
Prompt service, well packed and documented
5.00
Excellent

Date of publication
15/11/2018
Date of order
01/11/2018
15/11/2018
Wasn't advised the brakes were euro set up, not a huge problem but would have liked to be informed.
4.00
Good

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
Very good service and very good prices. I will definitely use them again.
5.00
Excellent

Date of publication
13/11/2018
Date of order
29/10/2018
13/11/2018
Great, reliable service.
5.00
Excellent

Date of publication
12/11/2018
Date of order
04/11/2018
12/11/2018
Rose is great as usually
Delivery to UK in 3 days
5.00
Excellent

Date of publication
12/11/2018
Date of order
04/11/2018
12/11/2018
Quick dispatch, goods as described, perfect.
5.00
Excellent

Date of publication
10/11/2018
Date of order
01/11/2018
10/11/2018
Fast delivery.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Great company to deal with, well packed and delivered to uk promtly

Thank you
5.00
Excellent

Date of publication
07/11/2018
Date of order
09/10/2018
07/11/2018
Fantastic bike and service.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
quick, efficient, good price
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
The website itself is easy to navigate and offers good quality pictures so that you have a reasonable idea what the products look like.
The customer service at Rose Bikes is excellent. You can phone them for free from the UK and they answer promptly and courteously and will give you helpful advice. Above the 100 Euro Mark shipping to the UK is free. The items I ordered were well packaged.
5.00
Excellent

Date of publication
05/11/2018
Date of order
28/10/2018
05/11/2018
Informed delivery would be on the 3rd Nov but goods not delivered until 5th Nov.
4.00
Good

Date of publication
04/11/2018
Date of order
28/10/2018
04/11/2018
Pleasure to do business with and quick delivery to UK
5.00
Excellent

Date of publication
03/11/2018
Date of order
26/10/2018
03/11/2018
Wide range of goods on offer and delivery are superb
5.00
Excellent

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Turned up quick in good order
Many thanks
5.00
Excellent

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Great product at a great price with super quick delivery.
5.00
Excellent

Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
Great service and prompt dispatch. Thanks
5.00
Excellent

Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
good
5.00
Excellent

Date of publication
27/10/2018
Date of order
20/10/2018
27/10/2018
Good range of products
4.00
Good

Date of publication
27/10/2018
Date of order
19/10/2018
27/10/2018
Can't rate Customer Service - didn't use them.
5.00
Excellent

Date of publication
26/10/2018
Date of order
11/10/2018
26/10/2018
Overall very good as usual
4.67
Excellent

Date of publication
23/10/2018
Date of order
16/10/2018
23/10/2018
Brilliant prices, great service and quick courier service
5.00
Excellent

Date of publication
22/10/2018
Date of order
15/10/2018
22/10/2018
Easy to order excellent delivery time
5.00
Excellent

Date of publication
21/10/2018
Date of order
13/10/2018
21/10/2018
Efficient service. Items were delivered to UK incredibly quickly. Outstanding.
5.00
Excellent

Date of publication
20/10/2018
Date of order
13/10/2018
20/10/2018
Great product, great service. Excellent overall.
5.00
Excellent

Date of publication
17/10/2018
Date of order
02/10/2018
17/10/2018
Good service from Rose.
Terrible delivery service from DHL.
Goods poorly packed.
3.67
Good

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
A week later I am still waiting for th edelivery to happen. 3 times DHL have allegedly tried to deliver - and I have waited in for them twice. Today they are going to try for a fourth time.
Pointless since this purchase was a birthday present. I sourced the product eleswhere. How do I get my money back?
1.00
Very Poor

ROSE Bikes replies: 17/10/2018
Thanks for your feedback. Our customer service has already contacted you by e-mail. ROSE Bikes Team

Date of publication
15/10/2018
Date of order
07/10/2018
15/10/2018
Have always received first class service from Rose Bikes. Goods always delivered promptly as promised and in perfect condition. Web site and range and quality of goods all top class and unsurpassed in my experience over several years.
5.00
Excellent

Date of publication
15/10/2018
Date of order
07/10/2018
15/10/2018
Both items I ordered were as expected and arrived quickly. Good service
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Very good Great
5.00
Excellent

Date of publication
14/10/2018
Date of order
07/10/2018
14/10/2018
Cannot fault them have had quite a few things off them in the past months, always on time, good quality and amazing prices.
5.00
Excellent

Date of publication
13/10/2018
Date of order
20/09/2018
13/10/2018
Purchased a tubus pannier rack from the UK which was far cheaper and great value from Rose Bikes. Fast and efficient delivery too, almost as quick as if purchased in the UK. Good communications from Rose Bikes with tracked delivery. Very satisfied.
5.00
Excellent

Date of publication
09/10/2018
Date of order
30/09/2018
09/10/2018
Good quick service.
5.00
Excellent

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Was told it would be delivered in a time slot on the wed pm it didn't come till thur pm so inconvenient as it required as signature.
Great product though.
4.33
Good

Date of publication
07/10/2018
Date of order
29/09/2018
07/10/2018
Speedy and quick.
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
Speedy delivery
5.00
Excellent

Date of publication
07/10/2018
Date of order
30/09/2018
07/10/2018
Good service at reasonable prices. Delivery is quicker than some UK shops.
5.00
Excellent

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
Excellent service, excellent quality and excellent prices.
5.00
Excellent

Date of publication
04/10/2018
Date of order
26/09/2018
04/10/2018
Fast delivery. Excellent service.
5.00
Excellent

ROSE Bikes customer reviews

ROSE Bikes

ROSE Bikes was certified by Trusted Shops on 29/08/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
ROSE Bikes
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ROSE Bikes in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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