Certificate for rosebikes.co.uk

No. XA82F74829A341D94D962D4C463321B89
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.co.uk



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 68 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 569 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great service
5.00
Excellent

No issues, all went smoothly
5.00
Excellent

No problems with the transaction or the goods. However, box was damaged on delivery.
4.00
Good

rosebikes.co.uk replies: 21/07/2017
Thank you for your feedback. We are sorry to hear that the box was damaged on delivery. It is good to hear that the bike was in a perfect condition nevertheless. If a parcel looks damaged upon arrival, you have always got the possibility to open it while the delivery person waits and, if necessary, ask for a written confirmation of the damage. Your ROSE Bikes team

The bike was delivered in a timely manner, but despite it stating on the order confirmation that the brakes should be setup for the UK, I was sent a bike with the 'continental' brake setup. I have since emailed customer service at Rose bikes without a reply.
3.00
Fair

rosebikes.co.uk replies: 19/07/2017
Thank you for your feedback. It’s sad to hear that the brakes of your bike were not setup as desired. We sincerely apologize for the inconvenience caused and are glad that we have already found a satisfying solution. ROSE-Bikes Team

All goods as described and arrived promptly in good condition. Customer service via email communication was faultless.
5.00
Excellent

Top service from a top shop.
5.00
Excellent

Fast delivery & excellent item
5.00
Excellent

Wonderful, quick service. A+
5.00
Excellent

goods arrived well packed and in good time
4.00
Good

My only complaint is that shipping to the uk has no option for different shipping methods like next day or express. Otherwise. All good.
4.33
Good

Excellent service, excellent product
5.00
Excellent

Spoke with a Helpful Technical expert before buying new Shock. Part then arrived quickly and works perfectly. Very likely to use this store again.
5.00
Excellent

Amazing service.
5.00
Excellent

First Class Service. Speedy Delivery & Securely Packaged.
5.00
Excellent

Online purchase, very easy, very pleased. The particular item I wanted was not available in the UK at a price I was willing to pay. I got it cheaper from Rose Bikes even with the shipping costs, thank you.
5.00
Excellent

Was concerned buying from the continent - needn't have been, Delivery prompt and rotors exactly as specified. Thanks. Will use again.
5.00
Excellent

Very good shop, Recommended
5.00
Excellent

Reliable seller and very easy transaction.
5.00
Excellent

Excellent service would definitely recommend
5.00
Excellent

Would use again...very speedy delivery and excellent service
5.00
Excellent

I would definitely use them again.

Thanks very much, excellent service.

Arnold
5.00
Excellent

It arrived on good time and I was able to return an item quite easily.
5.00
Excellent

Smooth transaction all good
5.00
Excellent

Everything came as ordered
4.33
Good

Quick delivery from Germany and a great price.
5.00
Excellent

Everything seemed to go very smoothly. Having had this type of product before and having had it break I won't comment on the product until it's been working for some time, but so far so good.
5.00
Excellent

german precision very good service
5.00
Excellent

delivery tracking had lacking after arrival in GB
4.33
Good

rosebikes.co.uk replies: 13/01/2017
Thank you for your feedback. Of course, we wish to provide gapless tracking of parcels to our customers. That is why, in their tracking information, DHL always include a link to the national parcel service. As soon as the parcel is handed over to Parcel Force, you can track the parcel on their website, too. We hope this information is of help. Your ROSE Bikes team

Excellent price and advice on stock, and delivery. Good transit progress. Arrived earlier than advised and in perfect condition.
5.00
Excellent

would use this supplier again
5.00
Excellent

Very satisfied with goods and service.

Would certainly recommend and use again.

Thank you.
5.00
Excellent

Very quick delivery at a very busy time of year. Good product and well priced.
5.00
Excellent

Very happy with the products and service.

Would recommend.
5.00
Excellent

I received the goods on the expected date and time. The goods were neatly packaged and brought at a very competitive price. Good service all round. I recommend this supplier and will use them again in the near future.
4.67
Excellent

Very satisfied with item description, ordering process and delivery.
Very professional seller
5.00
Excellent

As rose bikes is in Germany waiting a week was quite quick
4.67
Excellent

Great service, fast delivery & really great communication. Would definitely use you guys again
5.00
Excellent

Arrived promptly, good tracking information, best price
5.00
Excellent

Very satisfied. Bike rack turned up quicker than expected and good quality (Tubus).
5.00
Excellent

Quick and efficient. Cheaper than UK prices
5.00
Excellent

rosebikes.co.uk customer reviews

rosebikes.co.uk

rosebikes.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.co.uk

Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
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More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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