Certificate for rosebikes.co.uk

No. XA82F74829A341D94D962D4C463321B89
 

Approved on
29/08/2013
Valid until
28/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for rosebikes.co.uk



Good

4.49/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 52 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 611 reviews have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/05/2018
Date of order
26/04/2018
10/05/2018
Promptly and courteously dealt with queries over timing of delivery.
5.00
Excellent

Date of publication
08/05/2018
Date of order
15/04/2018
08/05/2018
Great products at fair prices.
4.00
Good

Date of publication
01/05/2018
Date of order
08/04/2018
01/05/2018
Excellent service and price.
5.00
Excellent

Date of publication
29/04/2018
Date of order
31/03/2018
29/04/2018
After ordering, I had a question - customer service was quick to respond and answer my question. Very happy indeed with the service and delivery. this was the first time I have used this shop - but I will be adding them to my list of trusted links.
5.00
Excellent

Date of publication
14/03/2018
Date of order
07/03/2018
14/03/2018
Fabulous service well done Rose Cycles. The only reason I gave delivery a 3 is because DHL one of the largest courier firms in the world couldn't find my house and had to try twice. This in no way reflects on Rose Cycles as they dispatched my goods the following day after I placed my order.
4.33
Good

Date of publication
25/02/2018
Date of order
18/02/2018
25/02/2018
Best price quick delivery
5.00
Excellent

Date of publication
20/02/2018
Date of order
28/01/2018
20/02/2018
I ordered my Xeon CGF and it arrived in the specified time and is a wonderful bike. The staff at Rose are very efficient and the communication is second to none. I would recommend anyone buy their dream bike from them.
5.00
Excellent

Date of publication
07/02/2018
Date of order
22/01/2018
07/02/2018
The delivery company did not leave a note at my home to say they attempted delivery. I had to call up the local post office to aee if they had the parcel, and they told me the parcel had been with them for a week
2.50
Fair

Date of publication
06/02/2018
Date of order
14/01/2018
06/02/2018
It is not the first time I shop at rose bikes. I have always received orders on time. This time it took longer than expected to dispatch. Overall a fair service
3.00
Fair

Date of publication
27/01/2018
Date of order
20/01/2018
27/01/2018
Delivered complete on time, great service.
5.00
Excellent

Date of publication
24/01/2018
Date of order
16/01/2018
24/01/2018
Great stuff at good prices
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Excellent
5.00
Excellent

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
Excellent service with goods arriving on time at a price that could not be matched.
5.00
Excellent

Date of publication
03/01/2018
Date of order
11/12/2017
03/01/2018
Good communication and fast delivery
5.00
Excellent

Date of publication
02/01/2018
Date of order
04/12/2017
02/01/2018
Great job, thanks
5.00
Excellent

Date of publication
27/12/2017
Date of order
04/12/2017
27/12/2017
All good
5.00
Excellent

Date of publication
25/12/2017
Date of order
18/12/2017
25/12/2017
All good. Thanks
4.33
Good

Date of publication
22/12/2017
Date of order
28/11/2017
22/12/2017
Excellent
5.00
Excellent

Date of publication
21/12/2017
Date of order
28/11/2017
21/12/2017
Item arrived very quickly to UK. Top quality item at reasonable price too. Excellent shop, would use again.
5.00
Excellent

Date of publication
10/12/2017
Date of order
18/10/2017
10/12/2017
Rose Bikes Just really bad, terrible, I have been robbed Lost my money About 2 months and Trusted Shops keeps sending me emails Just humiliating and frustrating the customer a bit more DO NOT TRUST
1.00
Very Poor

rosebikes.co.uk replies: 05/01/2018
Thank you very much for your feedback. Please accept our apologies for the inconvenience caused. We have refunded the amount and hope that the issue is now solved. Your ROSE Bikes team

Date of publication
04/12/2017
Date of order
10/11/2017
04/12/2017
I've only ordered twice from rose bikes but I've always received as described and it's arrived in good time.
4.33
Good

Date of publication
26/11/2017
Date of order
29/10/2017
26/11/2017
Would recommend to anyone great prices and fast delivery.
5.00
Excellent

Date of publication
22/11/2017
Date of order
29/10/2017
22/11/2017
Excellent service, highly recommended seller
5.00
Excellent

Date of publication
17/11/2017
Date of order
24/10/2017
17/11/2017
Excellent service. Thank you.
5.00
Excellent

Date of publication
12/11/2017
Date of order
20/10/2017
12/11/2017
Excellent service and super quick delivery. When I needed to phone regarding my order I spoke to a lady who spoke excellent English and sorted everything immediately. I certainly recommend this store.
5.00
Excellent

Date of publication
06/11/2017
Date of order
14/10/2017
06/11/2017
100 satisfactory. Goods perfect and as described. Arrived promptly after tracking notification sent directly from Rose Bikes.
5.00
Excellent

Date of publication
14/10/2017
Date of order
07/10/2017
14/10/2017
Well over due delivery - delivery site tracking says delivered but not - no reply from DHL or rose bikes , website says taken over UK delivery impossible to contact .. product and price maybe ok but using DHL for delivery brings everything down - would be good if rose bikes acted on info straight away but no replies
1.00
Very Poor

rosebikes.co.uk replies: 18/10/2017
We are very sorry that the delivery of your parcel did not at all meet our quality standard. Please be assured that it is our utmost priority to deliver our goods as fast and as conveniently as possible. As we have already been in touch personally, we have clarified this issue and hopefully found a solution that suits you well. Your ROSE Bikes team

Date of publication
13/10/2017
Date of order
14/09/2017
13/10/2017
Excellent service and a useful free gift as well. Thank you
5.00
Excellent

Date of publication
29/09/2017
Date of order
05/09/2017
29/09/2017
Good service and a good price
5.00
Excellent

Date of publication
12/09/2017
Date of order
20/08/2017
12/09/2017
Fabulous people to deal with and will certainly be buying again :-)
5.00
Excellent

Date of publication
04/09/2017
Date of order
10/08/2017
04/09/2017
Great to deal with even if they are a long way away/in a different country
5.00
Excellent

Date of publication
28/08/2017
Date of order
04/08/2017
28/08/2017
Still waiting for order delivery
1.00
Very Poor

rosebikes.co.uk replies: 01/09/2017
Thank you for your feedback. We sincerely apologize for the inconvenience caused and are happy that a member of staff could already solve this issue. Your ROSE Bikes team

Date of publication
26/08/2017
Date of order
02/08/2017
26/08/2017
Delivered on time as promised
5.00
Excellent

Date of publication
25/08/2017
Date of order
02/08/2017
25/08/2017
love the fox 36 fork cheers top shop i would buy use again cheers
5.00
Excellent

Date of publication
25/08/2017
Date of order
02/08/2017
25/08/2017
item was dispatched from Germany to UK quicker than i get things from the UK. Top notch service. Highly recommended.
5.00
Excellent

Date of publication
23/08/2017
Date of order
30/07/2017
23/08/2017
Awesome: speedy, easy transaction, goods perfect, good comms, great price, many, many thanks :-)
5.00
Excellent

Date of publication
22/08/2017
Date of order
30/07/2017
22/08/2017
Wonderful service, thank you.
5.00
Excellent

Date of publication
08/08/2017
Date of order
31/07/2017
08/08/2017
Really easy to use the website. The service and speed of delivery was excellent.
5.00
Excellent

Date of publication
03/08/2017
Date of order
25/06/2017
03/08/2017
The bike is awesome. The only thing is the last stage of the delivery was a nightmare as we were told that the bike had been delivered when it hadn't. Even worse, we were told it had been signed for and they had proof of delivery. When I challenged this concerning who had signed, the bike turned up and they delivered next day. It came good in the end though and I don't regret the bike at all.
3.33
Fair

rosebikes.co.uk replies: 07/08/2017
Thank you for your feedback. It is nice to hear that you are happy with your new bike and we hope you will enjoy your first rides. We are very sorry, however, that there were problems with the delivery that made you feel worried. We will pass on your criticism to our forwarder. your ROSE-Bikes-Team

Date of publication
30/07/2017
Date of order
23/07/2017
30/07/2017
Delivery on time - notifications clear and the best price around despite being imported. Will definitely use again
5.00
Excellent

rosebikes.co.uk customer reviews

rosebikes.co.uk

rosebikes.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
rosebikes.co.uk
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with rosebikes.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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