Certificate for ROSE Bikes

No. XA82F74829A341D94D962D4C463321B89
 

Approved on
29/08/2013
Valid until
28/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ROSE Bikes



Excellent

4.59/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 73 Trusted Shops reviews collected in the last 12 months.
In total, ROSE Bikes has already collected 647 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/08/2018
Date of order
08/08/2018
16/08/2018
good product - good price - good service
EXCELLENT
5.00
Excellent

Date of publication
16/08/2018
Date of order
09/08/2018
16/08/2018
Delivered on time in a secure box.
5.00
Excellent

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
Quick deliver. Great item. Many thanks.
5.00
Excellent

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
This is the first time I have ordered anything from Rose Bikes and I am very happy with the service from them
4.67
Excellent

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
no problems ordering
4.00
Good

Date of publication
15/08/2018
Date of order
07/08/2018
15/08/2018
Excellent first time experience with Rose, goods were priced very competitively and delivery all sorted and on the bike by the third day. Impressed
5.00
Excellent

Date of publication
14/08/2018
Date of order
16/07/2018
14/08/2018
Slow dispatch and delivery (3 weeks from order).
4.33
Good

Date of publication
12/08/2018
Date of order
05/08/2018
12/08/2018
Delivered speedily to UK.
5.00
Excellent

Date of publication
12/08/2018
Date of order
01/08/2018
12/08/2018
I have not received the goods yet
Feedback now amended as goods arrived after feedback email.. delivery took longer than expected
4.67
Excellent

Date of publication
11/08/2018
Date of order
04/08/2018
11/08/2018
Great no fuss service, and super fast delivery from Germany. Also the parts I ordered were very competitively priced.
Highly recommended seller.
5.00
Excellent

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
The quality of the product
5.00
Excellent

Date of publication
09/08/2018
Date of order
25/07/2018
09/08/2018
Excellent range of top quality products. I love my apple green ortlieb rack pack with Rose logo. Fast delivery. I had a few problems ordering didn’t realise I’d registered for the newsletter not the online shop. But everything OK once I’d worked this out.
4.67
Excellent

Date of publication
05/08/2018
Date of order
29/07/2018
05/08/2018
Excellent
5.00
Excellent

Date of publication
05/08/2018
Date of order
27/07/2018
05/08/2018
Having read the reviews about Rose I have to admit that I was a little bit nervous about using them. Anyway I decided to take a gamble, couldn’t be happier with them as a company and b about the product. Ordered Friday morning got instant notification and a money back guarantee. By Friday pm I had another notification about shipping. Had product in my hand by Wednesday What more can I say? +++
5.00
Excellent

Date of publication
04/08/2018
Date of order
28/07/2018
04/08/2018
Superb, from the price of the item I ordered, to the tracked delivery time to the UK, which is free over a certain amount of euros/gbp, would definitely recommend.
5.00
Excellent

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
Thanks, great service.
5.00
Excellent

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
Order, Pay, it arrives. Like clockwork
5.00
Excellent

Date of publication
01/08/2018
Date of order
25/07/2018
01/08/2018
Rose sent me a saddle I couldn't obtain in the UK and I received it in three days.
4.67
Excellent

Date of publication
31/07/2018
Date of order
24/07/2018
31/07/2018
Excellent service
5.00
Excellent

Date of publication
30/07/2018
Date of order
23/07/2018
30/07/2018
Great service. Good price and fast delivery.
5.00
Excellent

Date of publication
30/07/2018
Date of order
22/07/2018
30/07/2018
V quick delivery
4.00
Good

Date of publication
29/07/2018
Date of order
22/07/2018
29/07/2018
The shirts are the best quality. Excellent customer service. Delivery was not perfect marks because of the carrier, the delivery date changed but in the end, was delivered on the originally stated date. Other than that, delivery from Germany to Scotland was 2 days faster than a product ordered from England on the same day Thank you for an excellent shop.
4.67
Excellent

Date of publication
29/07/2018
Date of order
22/07/2018
29/07/2018
Great service and tracking information
5.00
Excellent

Date of publication
29/07/2018
Date of order
12/07/2018
29/07/2018
Initial problem with payment. Took over a week for Rose Bikes to confirm payment, which subsequently delayed shipment.
4.00
Good

Date of publication
26/07/2018
Date of order
18/07/2018
26/07/2018
I received my order all good but the instructions (which I needed)where all written in German and didn’t help me at all.This is the only reason I did not award 5 stars.
4.00
Good

Date of publication
23/07/2018
Date of order
16/07/2018
23/07/2018
Good service and good delivery to UK
5.00
Excellent

Date of publication
22/07/2018
Date of order
13/07/2018
22/07/2018
always get good fast service my only complaint would be that on my original order one of the 3 items I ordered was not available so you sent the 2 that were,I then had to reorder an equivalent derailed for which I h for an otherwise exelead to pay another lot of postage,I feel this should have been sorted before you dispatched the first 2 items,a small criticism f or an otherwise excellent servi
4.33
Good

Date of publication
21/07/2018
Date of order
14/07/2018
21/07/2018
Excellent price with fast delivery
5.00
Excellent

Date of publication
21/07/2018
Date of order
14/07/2018
21/07/2018
Great stock, competitive prices and super service. I highly recommend Rose Bikes to all.
5.00
Excellent

Date of publication
19/07/2018
Date of order
12/07/2018
19/07/2018
Alles gut
5.00
Excellent

Date of publication
19/07/2018
Date of order
11/07/2018
19/07/2018
Items are cheaper than many on line stores based in the UK, however it does come with a trade off in delivery time.I ordered from two European on line bike stores on the same day and the Rose bikes delivery via DHL arrived two days later than the other delivery via DPD. It could have been the courier or the supplier.... but next time ill go with the quicker courier.
4.67
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Thanks Rose.
5.00
Excellent

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Efficient
5.00
Excellent

Date of publication
23/06/2018
Date of order
01/05/2018
23/06/2018
After ordering an item that was showing 'in-stock', I was told it would be another 9 weeks to deliver - 2weeks after ordering. Not good.
Cust serve explained due to new computer systems.
Luke Dina Ross - " I'm still waiting"...
3.00
Fair

ROSE Bikes replies: 28/06/2018
Thank you for your feedback. Much to our regret, we can indeed not meet the originally agreed delivery date, as the manufacturer has postponed the delivery of the product. The tool is expected to be back in stock by mid-July. We sincerely apologize for the delay. Please let us know, if you prefer to cancel your order. Your ROSE Bikes team

Date of publication
10/05/2018
Date of order
26/04/2018
10/05/2018
Promptly and courteously dealt with queries over timing of delivery.
5.00
Excellent

Date of publication
08/05/2018
Date of order
15/04/2018
08/05/2018
Great products at fair prices.
4.00
Good

Date of publication
01/05/2018
Date of order
08/04/2018
01/05/2018
Excellent service and price.
5.00
Excellent

Date of publication
29/04/2018
Date of order
31/03/2018
29/04/2018
After ordering, I had a question - customer service was quick to respond and answer my question. Very happy indeed with the service and delivery. this was the first time I have used this shop - but I will be adding them to my list of trusted links.
5.00
Excellent

Date of publication
14/03/2018
Date of order
07/03/2018
14/03/2018
Fabulous service well done Rose Cycles. The only reason I gave delivery a 3 is because DHL one of the largest courier firms in the world couldn't find my house and had to try twice. This in no way reflects on Rose Cycles as they dispatched my goods the following day after I placed my order.
4.33
Good

Date of publication
25/02/2018
Date of order
18/02/2018
25/02/2018
Best price quick delivery
5.00
Excellent

ROSE Bikes customer reviews

ROSE Bikes

ROSE Bikes was certified by Trusted Shops on 29/08/2013.

Contact
Schersweide 4
46395 Bocholt
Germany
service@rosebikes.com
ROSE Bikes
Owner
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt
Germany
Trade register
Amtsgericht Coesfeld HRB 8315
Authorized representative
Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ROSE Bikes in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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