the most relevant critical review
We received a text that our order was left "in a safe place with a card" describing where to find it.
However, when we returned home, there was no package, nor card left through our mail slot.
We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it.
There was no card or message saying where the package had been left.
Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping.
This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it.
It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is.
Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order.