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lampandlight.co.ukReviews

: 7,314Excellent

4.61

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certified since: 10/12/2013
updated on: 18/08/2022
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certified since: 10/12/2013
updated on: 18/08/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,735 verified reviews in the last 12 months

7,314 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review


7 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
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Reviews for lampandlight.co.uk

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(309)
 Verified review
7 months ago
Good experience, light arrived quickly and well packaged.
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7 months ago
Courteous and helpful telephone staff and rapid service
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7 months ago
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7 months ago
Loved customer service and quick delivery .. forgot to put plug adapter in box for my lamp.. but would recommend lamps are gorgeous and unusual
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7 months ago
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7 months ago
First rate product that would be improved by a better instruction manual for assembly.
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7 months ago
Very prompt reply to request for invoice, but surprised lamps come with a euro plug fitted, didn’t see that in the description.
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7 months ago
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7 months ago
Product is good, however it came with a European plug and was not straightforward to adapt to UK. I needed to buy an additional adapter.
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7 months ago 
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7 months ago
The instructions that came with the lamp will be very useful. We are getting an electrician to put it together. The delivery was prompt and efficient.
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7 months ago
Happy with service. The only thing I would have liked was a bit of packaging in box they came in so that the light bulbs were not moving about so much.
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7 months ago
Ordered online and delivery/communication was very good. Assembled relatively easy with 2 people. Looks nice. My only criticism is the weight of it is lighter than I imagined, and the small reading light surround plate looks a little bent in places but you can’t really see it unless you look very close. Also we noticed the same lamp came up twice on website at different prices so we ordered the cheaper one and it came with an adapter for the plug which seems to be EU compatible. This isn’t a major problem to us especially as the adapter was provided. I’m guessing if you order the expensive one it will probably have a British plug fitted as standard.
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7 months ago
Vertical quick response and delivery.unfortunately my bespoke light shade did not fit on lamp, good quality otherwise
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7 months ago
The lamp was delivered on time and instructions of how to put the lamp together were clear. Happy with the beautiful lamp.
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7 months ago
The lamp arrived when I expected and was relatively quickly assembled.
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7 months ago
Good service by supplier but delivered to wrong address by courier
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7 months ago
Purchase two lovely brass floor lamps…pleased with how easy they were to assemble. Unfortunately the UK adapters packaged with the order were incorrect. Good customer service they remedied this by advising they would send out the correct adapters. Unfortunately, after waiting a few days - I only received one UK adapter…my order was for two. In the end I purchased a further adapter online from another retailer and received it within 24 hours. Would have given 5 stars had I received the correct no. of replacement adapters.
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8 months ago
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8 months ago
Fast and efficient delivery and good customer service
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