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lampandlight.co.ukReviews

: 7,136Excellent

4.62

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certified since: 10/12/2013
updated on: 25/06/2022
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certified since: 10/12/2013
updated on: 25/06/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,916 verified reviews in the last 12 months

7,136 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review


5 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
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Reviews for lampandlight.co.uk

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 Verified review
4 months ago
All good
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4 months ago
price
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
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4 months ago
Your website looks as if it is a UK company until you go to a purchase which was not a good experience. The courier company was not expected to be Yodel but they have recently improved a lot. The address page on the purchase process is not fit for purpose as it does not follow UK addressing protocols. The name or number box does not permit two words like my address. The final address description swapped the name of the house with the street. First was street name and house name second. Luckily Yodel found us, even though have had problems with their deliveries in the past. The product is great and the price was right so just have to think about using this company again unless they get the website fixed. Good communications, except a link which took me to a Dutch webpage which I don't speak unfortunately.
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4 months ago
The product needs assembly of the glass which is not ideal. Only half the clips that hold the glass in place are provided and these are screwed into soft aluminium metal. It would be much better if the glass was pre-fitted and was properly fitted.
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4 months ago
Quality control. I ordered a lamp with was damaged on opening the package It was replaced with another one which was also had minor scuff marks and a dint in the base
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4 months ago
Great delivery.. But did send an email concerning the European plug the lamp has... So I cannot use it until I purchase a British plug
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4 months ago
Lovely lights, lucky to survive the journey. As they weren't cheap i was surprised at the lack of padding around them in the boxes.
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4 months ago
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8 months ago
I wanted to give maximum stars but the product let LampandLight down somewhat. The fitting of a conversion EU plug into a three pin UK was not easy. Indeed, my husband and I gave up after several attempts. I rang LampandLightCustomer Services Support and had a very helpful conversation on the telephone, and was told that this problem is often raised, and was sent an email to help solve the problem. I couldn't see it working but agreed to try. It took me and my husband an hour of 'trial and error' without success - and then I gave it one last try and I COULDN'T BELIEVE IT!! the two plugs 'fused together' after a bit of 'brute force' and at last we were in business with our new lamp - which is great, as was the Customer Service. Other people may understandably give up in despair, but we were advised that the plug items were strong and to be quite forceful. Good advice. Thanks.
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5 months ago
Ordered online and delivery/communication was very good. Assembled relatively easy with 2 people. Looks nice. My only criticism is the weight of it is lighter than I imagined, and the small reading light surround plate looks a little bent in places but you can’t really see it unless you look very close. Also we noticed the same lamp came up twice on website at different prices so we ordered the cheaper one and it came with an adapter for the plug which seems to be EU compatible. This isn’t a major problem to us especially as the adapter was provided. I’m guessing if you order the expensive one it will probably have a British plug fitted as standard.
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7 months ago
Arrived a day later than what it said on the tracked system. No fragile sticker but box and contents were not damaged. I ordered a bulb that could be dimmed but that’s not possible with this lamp. Quality of the lamp is ok. Worth around the £60 that I paid but no more ( in my opinion) set up took no more than five minutes. Item is not as “chunky and robust” as I thought it would be. Totally changes the look of my lounge. I am happy with my purchase. Not impressed with the transport company as their online tracking system is not updated enough
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6 months ago
Purchase two lovely brass floor lamps…pleased with how easy they were to assemble. Unfortunately the UK adapters packaged with the order were incorrect. Good customer service they remedied this by advising they would send out the correct adapters. Unfortunately, after waiting a few days - I only received one UK adapter…my order was for two. In the end I purchased a further adapter online from another retailer and received it within 24 hours. Would have given 5 stars had I received the correct no. of replacement adapters.
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6 months ago
The delivery far better than expected during the holiday season, the product is as I expected as a layman who knows little about electrics. It is not rated excellent as I asked a question regarding the fire rating, only five days ago, but have yet to hear back. In itself this is not a problem, however I cannot attest for the suitability of the lighting. I am assuming that the answer will have to be yes, as the product would not be fit for purpose if the items are not fire rated; and in that instance they would be returned.
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10 months ago
Delivery was fine, but UK plug was not fitted to the transformer - just an adaptor was provided. The lamp seems solid and is certainly bright enough. It was quite tricky to assemble since the base consists of two pieces, one weighted, with a thin piece of metal on top, and the two were misaligned, so needed twisting at the same time as pushing the threaded rods through (already fixed at other end)
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