lampandlight.co.ukReviews:
929 reviews in the last 12 months9,947 total reviews
Excellent
TrustmarkValid
Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Read more
Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Read more
Reviews for lampandlight.co.uk
27 Aug 2023
Verified review
Check that products work saves a lot of bother sending back. I did like the light but faulty wire
Report review
5 Aug 2023
Verified review
I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
Report review
26 Jul 2023
Verified review
Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
Report review
24 Jul 2023
Verified review
Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
Report review
19 Jul 2023
Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
Report review
19 Jul 2023
Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
Report review
10 Jul 2023
Verified review
Disappointed wit( the quality.
I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
Report review
8 Jul 2023
Verified review
great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
Report review
5 Jul 2023
Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
Report review
Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips,
We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully.
Once again we apologise for the inconvenience and thank you for your review.
Kind regards,
The Lamp and Light Team
27 Jun 2023
Verified review
Our of stock with no communication
Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
Report review
26 Jun 2023
Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
Report review
25 Jun 2023
Verified review
The bulb was faulty
Report review
22 Jun 2023
Verified review
Lovely lamps but two things need improving
Lovely lamps but two things - there was no adjustment clip for smaller bayonet fittings provided as with many other lampshade companies, meaning delay and additional cost before install, this should be a standard to remove as needed, not an additional item. I bought two lampshades and unfortunately both came creased even though the delivery boxes were not damaged. These creases can’t be removed and will have to do our best to hide them but must have occured before / whilst being boxed. Annoying issues but otherwise very nice products and pleased with how they look
Report review
21 Jun 2023
Verified review
Report review
12 Jun 2023
Verified review
The green desk lamp shade has imperfections in the glass
Report review
2 Jun 2023
Verified review
Havnt received it yet
Report review
28 May 2023
Verified review
Order cancelled without any communication. Awaiting refund.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Report review
24 May 2023
Verified review
WHERE IS MY ITEM??
No info at purchase about when delivery date.
I dont want to create an account just to track item.
16 days since i purchase item. WHERE IS IT??
Report review
23 May 2023
Verified review
Problem with the light but customer service was good
Report review
11 May 2023
Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder)
I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions.
If I can't fit the bulb, the lamp is useless to me-so, am not very happy
Report review