lampandlight.co.uk- Logo - reviews

lampandlight.co.uk
Reviews:

956 reviews in the last 12 months9,846 total reviews  

4.52
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Dec 2013
The Trustmark indicates trustworthy online retailers.
lampandlight.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for lampandlight.co.uk

 Sort by  
Relevance
(28)
(18)
Reset
13 Apr 2023
 Verified review

Customer service poor

Emailed them 3 times that they written my address wrong on the shipment and was told 3 times they have changed it the correct address but sadly they hadn't and was only by luck the driver knew my correct address it was delivered, parcel clearly shows not the full correct address.
Report review
10 Jul 2023
 Verified review

Disappointed wit( the quality.

I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
Report review
3 Apr 2023
 Verified review

It is not very sturdy and the shade

It is not very sturdy and the lamp shade hangs funny. Sell a better product. Improve quality. On the internet is difficult to judje, but if it is a good quality it would be a problem. My friend wanted one nut when she daw it, she wouldn’t consider it
Report review
4 Apr 2023
 Verified review

The website is not user friendly

The website is really hard for online ordering, and although the person I spoke to tried to help, there wasn't much that could be done on the phone. As a result I have to return unwanted product. The product that did arrive is lovely
Report review
28 Apr 2023
 Verified review

Had to rebuy LED light bulbs as reorder stock was not avaliable.

I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
Report review
8 Jul 2023
 Verified review
great lamp, good lights solid build, easy to assemble Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand Have promised to send correct adapter
Report review
16 Apr 2023
 Verified review

UK or EU market?

Being a UK customer it appeared the lamps were for the UK market, pretty disappointed to see EU plugs, bought x2 lamps but only recieved one EU-UK adapter so only able to use one lamp just now.
Report review
3 Nov 2023
 Verified review

Late delivery.

Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
Report review
22 Sept 2023
 Verified review
The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
Report review
5 Aug 2023
 Verified review
I bought two lamps, and one was faulty. I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
Report review
15 Oct 2023
 Verified review
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
Report review
8 Oct 2023
 Verified review
Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
Report review
10 Apr 2023
 Verified review
Product was not perfect, customer service advised that’s how they come, if we send a replacement it will look the same.
Report review
3 May 2023
 Verified review
you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
Report review
24 Apr 2023
 Verified review
Needed to return items but they came in 3 boxes sent only one return label. Emailed but no response.
Report review
26 Jul 2023
 Verified review

Unsafe goods

Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
Report review
27 Aug 2023
 Verified review
Check that products work saves a lot of bother sending back. I did like the light but faulty wire
Report review
13 Apr 2023
 Verified review
I havent received the item. Looks like a problem with the courier but have had no communication
Report review
2 Apr 2023
 Verified review
One of the light where broken inside still use able 2 much hassel to send back
Report review
12 Jun 2023
 Verified review
The green desk lamp shade has imperfections in the glass
Report review