Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
Report review
28 Apr 2023
Verified review
Had to rebuy LED light bulbs as reorder stock was not avaliable.
I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
Report review
8 Jul 2023
Verified review
great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
Report review
3 Apr 2023
Verified review
Received my lamp and I cannot actually believe they sent it out. The base was so badly damaged and chipped that we didn’t even bother putting it together. Now I have the hassle of returning it.
Report review
16 Apr 2023
Verified review
UK or EU market?
Being a UK customer it appeared the lamps were for the UK market, pretty disappointed to see EU plugs, bought x2 lamps but only recieved one EU-UK adapter so only able to use one lamp just now.
Report review
26 Jun 2023
Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
Report review
28 Sept 2023
Verified review
customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
Report review
22 Sept 2023
Verified review
The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
Report review
31 Mar 2023
Verified review
The lamps mount that connect to the bulb mount is too big for the lamp we bought it for and too big for any standard light mounting. Sending it back
Report review
24 May 2023
Verified review
WHERE IS MY ITEM??
No info at purchase about when delivery date.
I dont want to create an account just to track item.
16 days since i purchase item. WHERE IS IT??
Report review
5 Aug 2023
Verified review
I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
Report review
19 Jul 2023
Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
Report review
16 Oct 2023
Verified review
Poor from the beginning to the end.
1. The order was sent incomplete.
2. I had paid for home delivery but did not get one.
3. The product sent was defective.
Report review
8 Oct 2023
Verified review
Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
Report review
5 Sept 2023
Verified review
Say how long delivery times will be items shown on website do not match what is actually sent
Very poor service
Report review
14 Sept 2023
Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent.
Very poor customer service.
Report review
25 Sept 2023
Verified review
Haven’t received parcel, apparently damaged in transit, have had no communication from lamp and light.
Report review
19 Jul 2023
Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
Report review
2 Apr 2023
Verified review
One of the light where broken inside still use able 2 much hassel to send back
Report review
16 Nov 2023
Verified review
1 item came broken and communication to LampandLight has gone unanswered
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.