lampandlight.co.uk- Logo - reviews

lampandlight.co.uk
Reviews:

929 reviews in the last 12 months9,947 total reviews  

4.51
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Dec 2013
The Trustmark indicates trustworthy online retailers.
lampandlight.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for lampandlight.co.uk

 Sort by  
Relevance
(728)
(92)
(16)
Reset
12 Apr 2024
 Verified review
Report review
8 Apr 2024
 Verified review
Report review
7 Apr 2024
 Verified review
Report review
7 Apr 2024
 Verified review
Report review
7 Apr 2024
 Verified review
Report review
6 Apr 2024
 Verified review
Report review
5 Apr 2024
 Verified review
Report review
4 Apr 2024
 Verified review
Report review
2 Apr 2024
 Verified review
Report review
1 Apr 2024
 Verified review
Report review
30 Mar 2024
 Verified review
Report review
27 Mar 2024
 Verified review
Report review
8 days ago
 Verified review

Lack of communication and care

I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my package was out all night and could have water damage as it rained last night. I would not have minded receiving it early if I had been informed.
Report review
4 days ago
 Verified review

Disappointed with goods

Received my parcel which included four leaded glass panels for the lamp holder.One of the leaded lights is cracked and unserviceable.The clips for securing the glass, will not tighten sufficiently to secure the glass.In my opinion the parcel should have been marked as fragile,handle with care.
Report review
4 Apr 2024
 Verified review
Took ages for delivery that it arrived after I need it and now being charged for returns, if i knew returns would cost £5 I wouldn't have ordered in the first place.
Report review
3 Mar 2024
 Verified review
Very good service and nice lamp delivery excellent. Only issue was the connecting electrical plug. The plug supplied was a two pin EU plug not a UK three pin plug. Lampandlight company did provide a Uk adapter plug with the lamp but it makes for a large double plug size you have to plug the EU two pin pluk into the UK three pin adaptor and if space is tight it may not fit or the socket is on view then it is not an attractive look. For us it was ok plug/adaptor was behind the sofa. This should have been mentioned at point of sale i.e. on the website. So i reduced 1 star for this but it is a good LED lamp runs cool no risk of hot surface burning the hand. It arrives in a purpose box and is in two parts which simply screw together which took just 5 minutes and has a stable base. I would recommend this reading lamp.
Report review
17 Mar 2024
 Verified review

Pretty lamp - price was decent

Lamp is looking good and price was decent. Quality and delivery time was also very good. Tip for the home page: A recommendation for bulb type good be good. I tried two types and a vintage bulb with color temperature 2200K made the lamp look at it best. With a ‘normal’ energy saver bulb, the lamp isn’t looking that good.
Report review
24 Mar 2024
 Verified review

Beautiful centrepiece for our living room

This ceiling pendant is stunning in our living room. It was simple to adjust the height and fit to the ceiling. My favourite purchase in a long time. Great customer service too when I contacted them about delivery- it took a little longer than expected to arrive but well worth the wait.
Report review
12 Mar 2024
 Verified review

Quality and reactive

Light fitting matched the photos and description and arrived after a few days. Got conflicting info from carrier when trying to track the parcel. Lampandlight replied very quickly to my inquiry and the parcel arrived the next day.
Report review
25 Feb 2024
 Verified review

Incorrect adaptor plug.

The lamp is fine and works well now that I’ve shaved off some of the plastic on the aperture of the adaptor plug. The euro style plug did not fit and I suggest most people would have returned the whole unit.
Report review