lampandlight.co.ukReviews:
933 reviews in the last 12 months9,911 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
29 Sept 2023
Verified review
Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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17 Sept 2023
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The only negative I have is the lack of communication between order and delivery. No tracking is available until it’s being delivered, the delivery times are over a week and your invoice only arrives after delivery. Their feedback form arrived before my products
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6 Sept 2023
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Delivery time wasn’t very good, the company your using doesn’t give updates until it’s out for delivery, so I spent 3 days waiting in
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5 Sept 2023
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27 Aug 2023
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Check that products work saves a lot of bother sending back. I did like the light but faulty wire
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7 Aug 2023
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Great light but costs back to Netherlands ? To come from buyers return not good as price to return is not stated
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3 Aug 2023
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Quick delivery. Good quality. Did have a European plug.
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1 Aug 2023
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Happy Customer
An easy order process followed by a well informed delivery process was very appealing. When businesses do as they say they will it’s excellent for the customers.
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29 Jul 2023
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The lights we bought are really lovely, and were a very good price.the only negative for me was the time it took for my purchase to arrive ,considering it was sup to be next day delivery I had to wait a week, slower than most companies that I purchase from, but if you are in no hurry then a good place to purchase from.
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26 Jul 2023
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Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
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24 Jul 2023
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Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
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17 Jul 2023
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The product appears to be exactly what we want
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8 Jul 2023
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Very good service, informative and prompt
Would use this company again
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25 Jun 2023
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The bulb was faulty
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23 Jun 2023
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12 Jun 2023
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The green desk lamp shade has imperfections in the glass
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1 Jun 2023
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25 May 2023
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25 May 2023
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Simple & Easy :)
All smoothly and lamps arrived soon after. I called up the next day because I wanted to add 2 more lamps to the order of 4. I was told that isn't possible and I would just have to place another order. In my world that is a waste of resources, getting another van having to do a trip through busy streets. Sometimes I wished companies would be a bit more flexible.
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24 May 2023
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Unfortunately there was an error with the system when I placed my order so delivery took a while and I had to send an email to chase my order. However once resolved my light was sent quickly and I absolutely love it!
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