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lampandlight.co.uk
Reviews:

929 reviews in the last 12 months9,947 total reviews  

4.51
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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9 Dec 2023
 Verified review

All as described, well packed.

Could possibly despatch quicker
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7 Nov 2023
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Had emails in Dutch!
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18 Dec 2023
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15 Dec 2023
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12 Dec 2023
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30 Nov 2023
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21 Nov 2023
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16 Nov 2023
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24 Oct 2023
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13 Oct 2023
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7 Oct 2023
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5 Sept 2023
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23 Jun 2023
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1 Jun 2023
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25 May 2023
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22 May 2023
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26 Apr 2023
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29 Sept 2023
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Outside the EU you have to import the goods yourself

You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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30 Apr 2023
 Verified review

UPS a nightmare to deal with to return

Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
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24 Jul 2023
 Verified review

Careful about lead times - not UK based

The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow. Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning. Just be careful about lead times, that's all.
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