I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review
7 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it.
However, when we returned home, there was no package, nor card left through our mail slot.
We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it.
There was no card or message saying where the package had been left.
Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping.
This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it.
It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is.
Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order.
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Reviews for lampandlight.co.uk
2 days ago
Excellent service, fast delivery and great quality.
23 days ago
Great product and service. All good communication.