lampandlight.co.ukReviews:
930 reviews in the last 12 months9,927 total reviews
Excellent
TrustmarkValid
Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Read more
Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Read more
Reviews for lampandlight.co.uk
2 Oct 2023
Verified review
My plug adapter was missing from my order
Report review
29 Sept 2023
Verified review
Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
Report review
22 Sept 2023
Verified review
The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
Report review
27 Aug 2023
Verified review
Check that products work saves a lot of bother sending back. I did like the light but faulty wire
Report review
5 Aug 2023
Verified review
I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
Report review
26 Jul 2023
Verified review
Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
Report review
24 Jul 2023
Verified review
Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
Report review
10 Jul 2023
Verified review
Disappointed wit( the quality.
I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
Report review
8 Jul 2023
Verified review
great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
Report review
25 Jun 2023
Verified review
The bulb was faulty
Report review
22 Jun 2023
Verified review
Lovely lamps but two things need improving
Lovely lamps but two things - there was no adjustment clip for smaller bayonet fittings provided as with many other lampshade companies, meaning delay and additional cost before install, this should be a standard to remove as needed, not an additional item. I bought two lampshades and unfortunately both came creased even though the delivery boxes were not damaged. These creases can’t be removed and will have to do our best to hide them but must have occured before / whilst being boxed. Annoying issues but otherwise very nice products and pleased with how they look
Report review
21 Jun 2023
Verified review
Report review
12 Jun 2023
Verified review
The green desk lamp shade has imperfections in the glass
Report review
23 May 2023
Verified review
Problem with the light but customer service was good
Report review
10 May 2023
Verified review
Suspended track lights
Delivery was efficient. Product instructions are poor. Advertised for residential use but was unable to fit myself. There are no ceiling caps provided to cover the main cables hanging out the ceiling or any hooks provided with the suspension kits. Therefore ended up using an electrician when could have fitted myself if all items were provided. Overall the lights look great but not worth the RRP plus electrician labour. Also ordered 9 suspension kits and 10 came. Customer service sent 10th one out straight away. Wasn’t offered any discount for for the poor experience as already purchased with 10% promotion.
Report review
8 May 2023
Verified review
UK Buyers need UK Adapter
Report review
3 May 2023
Verified review
you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
Report review
1 May 2023
Verified review
The lamp arrived with white sticky substance in several places on the cord. Also, it came with an EU plug and a very big adapter for the UK. The lamp description did not say this. I don't an EU plug and a big adapter because the adapter is too big and too visible and I have only a small space in which to plug it in alongside several other plugs. I have chosen to return the lamp. However the communication for the return was prompt.
Report review
30 Apr 2023
Verified review
UPS a nightmare to deal with to return
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
Report review
28 Apr 2023
Verified review
Had to rebuy LED light bulbs as reorder stock was not avaliable.
I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
Report review