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lampandlight.co.uk
Reviews:

956 reviews in the last 12 months9,846 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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14 Sept 2023
 Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent. Very poor customer service.
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5 Sept 2023
 Verified review
Say how long delivery times will be items shown on website do not match what is actually sent Very poor service
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3 Sept 2023
 Verified review
Damagrd goods no instructions how to return
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5 Aug 2023
 Verified review
I bought two lamps, and one was faulty. I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
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19 Jul 2023
 Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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19 Jul 2023
 Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
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10 Jul 2023
 Verified review

Disappointed wit( the quality.

I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
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8 Jul 2023
 Verified review
great lamp, good lights solid build, easy to assemble Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand Have promised to send correct adapter
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
27 Jun 2023
 Verified review

Our of stock with no communication

Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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26 Jun 2023
 Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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22 Jun 2023
 Verified review

Lovely lamps but two things need improving

Lovely lamps but two things - there was no adjustment clip for smaller bayonet fittings provided as with many other lampshade companies, meaning delay and additional cost before install, this should be a standard to remove as needed, not an additional item. I bought two lampshades and unfortunately both came creased even though the delivery boxes were not damaged. These creases can’t be removed and will have to do our best to hide them but must have occured before / whilst being boxed. Annoying issues but otherwise very nice products and pleased with how they look
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21 Jun 2023
 Verified review
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2 Jun 2023
 Verified review
Havnt received it yet
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28 May 2023
 Verified review

Order cancelled without any communication. Awaiting refund.

Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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24 May 2023
 Verified review

WHERE IS MY ITEM??

No info at purchase about when delivery date. I dont want to create an account just to track item. 16 days since i purchase item. WHERE IS IT??
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23 May 2023
 Verified review
Problem with the light but customer service was good
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11 May 2023
 Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder) I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions. If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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10 May 2023
 Verified review

Suspended track lights

Delivery was efficient. Product instructions are poor. Advertised for residential use but was unable to fit myself. There are no ceiling caps provided to cover the main cables hanging out the ceiling or any hooks provided with the suspension kits. Therefore ended up using an electrician when could have fitted myself if all items were provided. Overall the lights look great but not worth the RRP plus electrician labour. Also ordered 9 suspension kits and 10 came. Customer service sent 10th one out straight away. Wasn’t offered any discount for for the poor experience as already purchased with 10% promotion.
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8 May 2023
 Verified review
Not received our order please can you check the delivery address
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