lampandlight.co.ukReviews:
936 reviews in the last 12 months9,922 total reviews
Excellent
TrustmarkValid
Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Read more
Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Read more
Reviews for lampandlight.co.uk
11 May 2023
Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder)
I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions.
If I can't fit the bulb, the lamp is useless to me-so, am not very happy
Report review
10 Jul 2023
Verified review
Disappointed wit( the quality.
I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
Report review
5 Jul 2023
Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
Report review
Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips,
We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully.
Once again we apologise for the inconvenience and thank you for your review.
Kind regards,
The Lamp and Light Team
13 Dec 2023
Verified review
Terrible
Ordered two separate lights, paid and received confirmation of the order. Then received tracking information. Next thing had an email saying returns accepted. Didn't even receive my order and it was returned not by me. No explanation so far.
Report review
25 Sept 2023
Verified review
I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
Report review
28 Apr 2023
Verified review
Had to rebuy LED light bulbs as reorder stock was not avaliable.
I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
Report review
8 Dec 2023
Verified review
My item never arrived my tracking shows it was never received by courier I specifically wanted what I ordered and very disappointed to have received a email saying thanks for returning your goods
Report review
8 Jul 2023
Verified review
great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
Report review
26 Jun 2023
Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
Report review
3 Nov 2023
Verified review
Late delivery.
Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
Report review
28 Sept 2023
Verified review
customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
Report review
22 Sept 2023
Verified review
The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
Report review
10 Dec 2023
Verified review
Missing information
I bought items on lampaisvetlo.rs and they never stated that items are coming outside of country so taxes I have to pay are more than 50% of original cost
Report review
24 May 2023
Verified review
WHERE IS MY ITEM??
No info at purchase about when delivery date.
I dont want to create an account just to track item.
16 days since i purchase item. WHERE IS IT??
Report review
5 Aug 2023
Verified review
I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
Report review
15 Oct 2023
Verified review
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
Report review
19 Jul 2023
Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
Report review
16 Oct 2023
Verified review
Poor from the beginning to the end.
1. The order was sent incomplete.
2. I had paid for home delivery but did not get one.
3. The product sent was defective.
Report review
8 Oct 2023
Verified review
Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
Report review
5 Sept 2023
Verified review
Say how long delivery times will be items shown on website do not match what is actually sent
Very poor service
Report review