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lampandlight.co.uk
Reviews:

933 reviews in the last 12 months9,911 total reviews  

4.52
Excellent

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Certified since: 10 Dec 2013
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lampandlight.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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26 Feb 2024
 Verified review
Damaged lights and no response to my complaint
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9 Mar 2024
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Not honest
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2 Mar 2024
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28 Feb 2024
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9 Feb 2024
 Verified review

A DUTCH COMPANY, NOT BRITISH

It was not made clear from the start that the company is based in the Netherlands. The website is called lampandlight UK, which suggests it is a UK business. The website also made no mention of the order coming from Holland first and only then being delivered by Yodel, so until my order reached the UK, there was zero tracking. Also, the photo of the lampshades I ordered was NOT representative of the colour of them in reality. I ordered light brown shades and in reality they are dark beige. I feel totally cheated and what is more, any returns must be sent to Holland and £4.50 is deducted from any refund. Lampandlight UK are a deceptive company and I would never use them again or recommend them to anyone.
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1 Feb 2024
 Verified review
Lampaisvetlo is a deceiving and fraud online shop!! There is no mention that the goods are arriving from Netherlands and that they are subject to customs and customs clearing which is the extra cost that customer needs to pay. Unfortunatley this is a typical deceiving the shopper and actual cost of the item is not the one that is shown online! Watch out for this online shop! I will put this fraud on all possible websites that I'm aware of and believe this will have to stop!
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5 Feb 2024
 Verified review
Where are my lamps?? I ordered these more than a week ago and not only have they not arrived, but communication about my order and expected time of arrival has been woeful. I’m sure I’ll love them if I ever see them!
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18 Jan 2024
 Verified review
Cant see my order on the account and the order has been placed 9 days ago and haven’t got any email with the track order
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22 Jan 2024
 Verified review
Emailed you three times as I was overcharged Never had a reply
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21 Jan 2024
 Verified review
I ordered 6 lights and only 5 were delivered
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22 Jan 2024
 Verified review

Good Range of products but customer service is not great

Good Range of products
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30 Jan 2024
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23 Dec 2023
 Verified review
Your shopping process in Serbia is very complicated for the buyer. Why you just don’t make simple like every online shop? Placed in the kart, confirm,pay upon delivery… Why I should organize trace passing from Croatia to Serbia and entire 10 emails until I get something?
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24 Dec 2023
 Verified review

Nice Lamp but tricky to assemble.

Lamp is quite elegant and effective for its purpose. However, the lamp was very fiddly to assemble [internet reviews have said similar] and the glass cover broke during assembly. Some parts remain only partially secure.
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22 Dec 2023
 Verified review

Sneaky returns policy

I was quite annoyed to get an instant email once I paid for my order saying I couldn’t cancel it & returns had to be sent to Holland. This is underhand and I won’t be purchasing anything from them again.
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13 Jan 2024
 Verified review
Returns instructions not clear if you’re in the UK. Sticking 3 invoices to your package?? How? Together? In a wallet? What for? I had to ring up to find out what to do
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27 Dec 2023
 Verified review
Prices is on DAP delivery terms. You will have to pay an additional 30% to do custom clearance in Serbia.
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11 Jan 2024
 Verified review
Haven’t been able to try the lamp yet as the bulb ordered with the lamp didn’t arrive
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29 Dec 2023
 Verified review
I haven’t received my order and it was a Christmas present, delivery cost me £5 too
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2 Jan 2024
 Verified review
Haven’t received the product and not replying to email requests
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