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lampandlight.co.uk
Reviews:

933 reviews in the last 12 months9,911 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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22 Apr 2023
 Verified review
parcel was marked as delivered and wasnt when i was in. Then tried to contact courier yodel who you cannopt physically speak to. spoke in an on line chat box and was sent a picture delivered to a completely different property ( i dont know whos). Was the ntold that i would get an email from yodel the follwoing day and never did. Now have no parcel and was charged
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27 Jun 2023
 Verified review

Our of stock with no communication

Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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14 Sept 2023
 Verified review
Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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11 May 2023
 Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder) I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions. If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
13 Dec 2023
 Verified review

Terrible

Ordered two separate lights, paid and received confirmation of the order. Then received tracking information. Next thing had an email saying returns accepted. Didn't even receive my order and it was returned not by me. No explanation so far.
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25 Sept 2023
 Verified review
I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed. Poor poor company
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8 Dec 2023
 Verified review
My item never arrived my tracking shows it was never received by courier I specifically wanted what I ordered and very disappointed to have received a email saying thanks for returning your goods
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26 Jun 2023
 Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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3 Nov 2023
 Verified review

Late delivery.

Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
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28 Sept 2023
 Verified review

customs not soreted out

Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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16 Mar 2024
 Verified review
Really disappointed in the quality of lighting. The warm white glow has bright white and low white in making the walls look dirty or marked. Very disappointing
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10 Dec 2023
 Verified review

Missing information

I bought items on lampaisvetlo.rs and they never stated that items are coming outside of country so taxes I have to pay are more than 50% of original cost
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24 May 2023
 Verified review

WHERE IS MY ITEM??

No info at purchase about when delivery date. I dont want to create an account just to track item. 16 days since i purchase item. WHERE IS IT??
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15 Oct 2023
 Verified review
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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19 Jul 2023
 Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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16 Oct 2023
 Verified review

Poor from the beginning to the end.

1. The order was sent incomplete. 2. I had paid for home delivery but did not get one. 3. The product sent was defective.
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5 Sept 2023
 Verified review
Say how long delivery times will be items shown on website do not match what is actually sent Very poor service
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14 Sept 2023
 Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent. Very poor customer service.
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13 Dec 2023
 Verified review
You said I cancelled my order which I didn’t and you still have my £146. So I believe you are a scam site
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