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lampandlight.co.uk
Reviews:

956 reviews in the last 12 months9,846 total reviews  

4.52
Excellent

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Certified since: 10 Dec 2013
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lampandlight.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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PH
Pieter H.
Halifax
10 days ago
 Verified review
Consignment was poorly wrapped with inner cartons damaged and boxes open, courier made three attempts to deliver despite having access to property and instuctions to leave in safe place, there is no discount for multiple purchase items as I bought six and supplier has to date still not dealt with issue on previous order.
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13 days ago
 Verified review
Really disappointed in the quality of lighting. The warm white glow has bright white and low white in making the walls look dirty or marked. Very disappointing
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15 Mar 2024
 Verified review
Your customer service is the best , but your product that advertised, is looked to be top of range so when it arrive it not have very good build quality,
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8 days ago
 Verified review
The lights arrived scratched. I sent photographs but no response at all
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8 Mar 2024
 Verified review
Pay my credit of £400 back into my accopunt as two weeks late
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2 days ago
 Verified review
Fraud company, do not buy!!
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9 Mar 2024
 Verified review
Not honest
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6 days ago
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2 Mar 2024
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28 Feb 2024
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9 Feb 2024
 Verified review

A DUTCH COMPANY, NOT BRITISH

It was not made clear from the start that the company is based in the Netherlands. The website is called lampandlight UK, which suggests it is a UK business. The website also made no mention of the order coming from Holland first and only then being delivered by Yodel, so until my order reached the UK, there was zero tracking. Also, the photo of the lampshades I ordered was NOT representative of the colour of them in reality. I ordered light brown shades and in reality they are dark beige. I feel totally cheated and what is more, any returns must be sent to Holland and £4.50 is deducted from any refund. Lampandlight UK are a deceptive company and I would never use them again or recommend them to anyone.
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23 Feb 2024
 Verified review

Cover Plates - Too Thin

I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well. They also arrived with packaging stickers stuck to them, which I had to remove residue of with WD40.
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1 Feb 2024
 Verified review
Lampaisvetlo is a deceiving and fraud online shop!! There is no mention that the goods are arriving from Netherlands and that they are subject to customs and customs clearing which is the extra cost that customer needs to pay. Unfortunatley this is a typical deceiving the shopper and actual cost of the item is not the one that is shown online! Watch out for this online shop! I will put this fraud on all possible websites that I'm aware of and believe this will have to stop!
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5 Feb 2024
 Verified review
Where are my lamps?? I ordered these more than a week ago and not only have they not arrived, but communication about my order and expected time of arrival has been woeful. I’m sure I’ll love them if I ever see them!
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21 Feb 2024
 Verified review
The process of sending anything back is flimsy and confusing. And to add to this you have to pay too. I would never have ordered anything if I was aware of this in the first place
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15 Feb 2024
 Verified review
Not v polite sales staff. Outrageous delivery service by Yodel
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26 Feb 2024
 Verified review
Damaged lights and no response to my complaint
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30 Jan 2024
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18 Jan 2024
 Verified review
Cant see my order on the account and the order has been placed 9 days ago and haven’t got any email with the track order
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29 Dec 2023
 Verified review
I haven’t received my order and it was a Christmas present, delivery cost me £5 too
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