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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
First time buying from this shop and it was a great online shopping experience. We love the ceiling lights - good value too! Thank you.
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11 days ago
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11 days ago
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12 days ago
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Excellent product. Good communication. Delighted.
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12 days ago
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10 Apr 2024
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Excellent communication throughout, swift delivery, great price and product is exactly what we wanted. Couldn't have been better!
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10 Apr 2024
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Great quality and service
The communication was excellent as was the quality of the lamps. Unfortunately I thought the lamps would be gold metal but they were a gold paint instead. They were lovely just didn't match my decor sadly.
The return process took me a bit to understand but was actually pretty straight forward.
I really like their eco conscious return process too.
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