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lampandlight.co.uk
Reviews:

956 reviews in the last 12 months9,846 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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22 Jun 2023
 Verified review

Lovely lamps but two things need improving

Lovely lamps but two things - there was no adjustment clip for smaller bayonet fittings provided as with many other lampshade companies, meaning delay and additional cost before install, this should be a standard to remove as needed, not an additional item. I bought two lampshades and unfortunately both came creased even though the delivery boxes were not damaged. These creases can’t be removed and will have to do our best to hide them but must have occured before / whilst being boxed. Annoying issues but otherwise very nice products and pleased with how they look
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21 Jun 2023
 Verified review
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12 Jun 2023
 Verified review
The green desk lamp shade has imperfections in the glass
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2 Jun 2023
 Verified review
Havnt received it yet
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28 May 2023
 Verified review

Order cancelled without any communication. Awaiting refund.

Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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24 May 2023
 Verified review

WHERE IS MY ITEM??

No info at purchase about when delivery date. I dont want to create an account just to track item. 16 days since i purchase item. WHERE IS IT??
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23 May 2023
 Verified review
Problem with the light but customer service was good
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11 May 2023
 Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder) I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions. If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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10 May 2023
 Verified review

Suspended track lights

Delivery was efficient. Product instructions are poor. Advertised for residential use but was unable to fit myself. There are no ceiling caps provided to cover the main cables hanging out the ceiling or any hooks provided with the suspension kits. Therefore ended up using an electrician when could have fitted myself if all items were provided. Overall the lights look great but not worth the RRP plus electrician labour. Also ordered 9 suspension kits and 10 came. Customer service sent 10th one out straight away. Wasn’t offered any discount for for the poor experience as already purchased with 10% promotion.
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8 May 2023
 Verified review
Not received our order please can you check the delivery address
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8 May 2023
 Verified review
UK Buyers need UK Adapter
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7 May 2023
 Verified review
Deliver items on time.
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3 May 2023
 Verified review
Both items have arrived scratched and they haven’t returned my email!
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3 May 2023
 Verified review
you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
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1 May 2023
 Verified review
The lamp arrived with white sticky substance in several places on the cord. Also, it came with an EU plug and a very big adapter for the UK. The lamp description did not say this. I don't an EU plug and a big adapter because the adapter is too big and too visible and I have only a small space in which to plug it in alongside several other plugs. I have chosen to return the lamp. However the communication for the return was prompt.
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30 Apr 2023
 Verified review

UPS a nightmare to deal with to return

Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
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28 Apr 2023
 Verified review

Had to rebuy LED light bulbs as reorder stock was not avaliable.

I had to rebuy some LED light bulbs as the stock of the bulbs I bought last year was no longer available. I didn't want to mix and match the colour temperatures of the bulbs, so this costs more money.
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24 Apr 2023
 Verified review
Needed to return items but they came in 3 boxes sent only one return label. Emailed but no response.
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23 Apr 2023
 Verified review
There are scratches all over the light fitting I’m very disappointed 😞
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22 Apr 2023
 Verified review
parcel was marked as delivered and wasnt when i was in. Then tried to contact courier yodel who you cannopt physically speak to. spoke in an on line chat box and was sent a picture delivered to a completely different property ( i dont know whos). Was the ntold that i would get an email from yodel the follwoing day and never did. Now have no parcel and was charged
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