lampandlight.co.ukReviews:
935 reviews in the last 12 months9,925 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
16 Oct 2023
Verified review
Poor from the beginning to the end.
1. The order was sent incomplete.
2. I had paid for home delivery but did not get one.
3. The product sent was defective.
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15 Oct 2023
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Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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10 Oct 2023
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8 Oct 2023
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Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
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6 Oct 2023
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6 Oct 2023
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Fire rating description needs to be included along with perhaps necessary hoods where required
Instructions are not that clear on fitting
Packaging was very inadequate 16 expensive bulbs in a big box with no packaging to protect them from rolling around in the box and potentially damage
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2 Oct 2023
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My plug adapter was missing from my order
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29 Sept 2023
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Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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28 Sept 2023
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customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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25 Sept 2023
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I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
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25 Sept 2023
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Haven’t received parcel, apparently damaged in transit, have had no communication from lamp and light.
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22 Sept 2023
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The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
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14 Sept 2023
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Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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14 Sept 2023
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Goods still not dispatched after 1 week, and no reply to chaser emails I have sent.
Very poor customer service.
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5 Sept 2023
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Say how long delivery times will be items shown on website do not match what is actually sent
Very poor service
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3 Sept 2023
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Damagrd goods no instructions how to return
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27 Aug 2023
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Check that products work saves a lot of bother sending back. I did like the light but faulty wire
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5 Aug 2023
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I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
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26 Jul 2023
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Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
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24 Jul 2023
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Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
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