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lampandlight.co.uk
Reviews:

931 reviews in the last 12 months9,940 total reviews  

4.51
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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2 days ago
 Verified review
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3 days ago
 Verified review

Disappointed with goods

Received my parcel which included four leaded glass panels for the lamp holder.One of the leaded lights is cracked and unserviceable.The clips for securing the glass, will not tighten sufficiently to secure the glass.In my opinion the parcel should have been marked as fragile,handle with care.
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3 days ago
 Verified review
Item smaller than was thought to be.
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6 days ago
 Verified review

Lack of communication and care

I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my package was out all night and could have water damage as it rained last night. I would not have minded receiving it early if I had been informed.
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4 Apr 2024
 Verified review
Took ages for delivery that it arrived after I need it and now being charged for returns, if i knew returns would cost £5 I wouldn't have ordered in the first place.
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3 Apr 2024
 Verified review
This was a business purchase that you sent out on a courier that wanted to deliver between 6 and 8 pm. Common sense please guys
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27 Mar 2024
 Verified review

Order not yet received..

Order not yet received so cannot judge. Despatch day still two weeks off.
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20 Mar 2024
 Verified review
More information on it only has a 2 pin plug on it and you have to fit the adapter 3 pin plug on it which is not easy once you worked out how it went And the shade could off been a bit larger as it’s tall lamp
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1 Mar 2024
 Verified review
Not seen the items as they haven't arrived yet! Cannot give a good review for something that I don't have! Would suggest that despatch is quicker!!
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26 Feb 2024
 Verified review
Damaged lights and no response to my complaint
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23 Feb 2024
 Verified review

Cover Plates - Too Thin

I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well. They also arrived with packaging stickers stuck to them, which I had to remove residue of with WD40.
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19 Feb 2024
 Verified review
Product is damaged and I have found it impossible to locate contact details to send photos. There seems to be only customer service questions on their website.
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22 Jan 2024
 Verified review

Good Range of products but customer service is not great

Good Range of products
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14 Jan 2024
 Verified review
Lamp was faulty so await resolution
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13 Jan 2024
 Verified review
Returns instructions not clear if you’re in the UK. Sticking 3 invoices to your package?? How? Together? In a wallet? What for? I had to ring up to find out what to do
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11 Jan 2024
 Verified review
Haven’t been able to try the lamp yet as the bulb ordered with the lamp didn’t arrive
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24 Dec 2023
 Verified review

Nice Lamp but tricky to assemble.

Lamp is quite elegant and effective for its purpose. However, the lamp was very fiddly to assemble [internet reviews have said similar] and the glass cover broke during assembly. Some parts remain only partially secure.
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12 Nov 2023
 Verified review

Item arrived, scratches and streaks on coating

Item arrived on time, well sealed and packaged in polystyrene, was expecting the item to be in good conditions, however the coating on the lamp is scratched and the uneven coating on the glass reveals dark bush strokes-like marks. Too bad because the item is very nice looking, item was discounted so i guess you get what you pay for.
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3 Nov 2023
 Verified review

Late delivery.

Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
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15 Oct 2023
 Verified review
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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