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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Emailed them 3 times that they written my address wrong on the shipment and was told 3 times they have changed it the correct address but sadly they hadn't and was only by luck the driver knew my correct address it was delivered, parcel clearly shows not the full correct address.
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10 Apr 2023
Verified review
Product was not perfect, customer service advised that’s how they come, if we send a replacement it will look the same.
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4 Apr 2023
Verified review
The website is not user friendly
The website is really hard for online ordering, and although the person I spoke to tried to help, there wasn't much that could be done on the phone. As a result I have to return unwanted product. The product that did arrive is lovely
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3 Apr 2023
Verified review
It is not very sturdy and the shade
It is not very sturdy and the lamp shade hangs funny. Sell a better product. Improve quality. On the internet is difficult to judje, but if it is a good quality it would be a problem. My friend wanted one nut when she daw it, she wouldn’t consider it
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2 Apr 2023
Verified review
One of the light where broken inside still use able 2 much hassel to send back
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1 Apr 2023
Verified review
Product bad. Customer service good.
Customer service was very good. However the floor lamp I bought was very bad quality and chipped in multiple places. It was also advertised badly - the lamp looked all wood on the photos but actually the pole was metal and screwed together. The base and top were poor quality wood so looked very strange as a combo. I was given a full refund when I sent photos.
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