lampandlight.co.uk- Logo - reviews

lampandlight.co.uk
Reviews:

955 reviews in the last 12 months9,849 total reviews  

4.52
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Dec 2013
The Trustmark indicates trustworthy online retailers.
lampandlight.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for lampandlight.co.uk

Sort by  
Latest first
(28)
(66)
Reset
22 Jan 2024
 Verified review

Good Range of products but customer service is not great

Good Range of products
Report review
22 Jan 2024
 Verified review
Emailed you three times as I was overcharged Never had a reply
Report review
21 Jan 2024
 Verified review
I ordered 6 lights and only 5 were delivered
Report review
18 Jan 2024
 Verified review
Cant see my order on the account and the order has been placed 9 days ago and haven’t got any email with the track order
Report review
14 Jan 2024
 Verified review
Lamp was faulty so await resolution
Report review
13 Jan 2024
 Verified review
Returns instructions not clear if you’re in the UK. Sticking 3 invoices to your package?? How? Together? In a wallet? What for? I had to ring up to find out what to do
Report review
11 Jan 2024
 Verified review
Haven’t been able to try the lamp yet as the bulb ordered with the lamp didn’t arrive
Report review
4 Jan 2024
 Verified review
Report review
2 Jan 2024
 Verified review
Haven’t received the product and not replying to email requests
Report review
30 Dec 2023
 Verified review
Goods have not arrived
Report review
30 Dec 2023
 Verified review
Report review
29 Dec 2023
 Verified review
I haven’t received my order and it was a Christmas present, delivery cost me £5 too
Report review
28 Dec 2023
 Verified review
You have to introduce call center for Serbia.
Report review
27 Dec 2023
 Verified review
Prices is on DAP delivery terms. You will have to pay an additional 30% to do custom clearance in Serbia.
Report review
24 Dec 2023
 Verified review

Nice Lamp but tricky to assemble.

Lamp is quite elegant and effective for its purpose. However, the lamp was very fiddly to assemble [internet reviews have said similar] and the glass cover broke during assembly. Some parts remain only partially secure.
Report review
23 Dec 2023
 Verified review
Your shopping process in Serbia is very complicated for the buyer. Why you just don’t make simple like every online shop? Placed in the kart, confirm,pay upon delivery… Why I should organize trace passing from Croatia to Serbia and entire 10 emails until I get something?
Report review
22 Dec 2023
 Verified review

Sneaky returns policy

I was quite annoyed to get an instant email once I paid for my order saying I couldn’t cancel it & returns had to be sent to Holland. This is underhand and I won’t be purchasing anything from them again.
Report review
13 Dec 2023
 Verified review

Terrible

Ordered two separate lights, paid and received confirmation of the order. Then received tracking information. Next thing had an email saying returns accepted. Didn't even receive my order and it was returned not by me. No explanation so far.
Report review
13 Dec 2023
 Verified review
You said I cancelled my order which I didn’t and you still have my £146. So I believe you are a scam site
Report review
12 Dec 2023
 Verified review
Sent me the wrong order and phone number doesn't work. Incredibly poor service. Would NEVER recommend
Report review